Captain Jack Casino is an online casino owned and managed by the Ace Revenue Group. It was launched in 2008, so it is an online casino that has over a decade of experience under its belt.
Captain Jack Casino comes with an exciting pirate theme. This theme is carried throughout the site, as the “skull and crossbones” which is an emblem of piracy is plastered throughout the site. Interestingly, just as you’ll find any pirate story fun, you’ll find the pirate-themed website of Captain Jack Casino fun.
The pirate theme of Captain Jack Casino does not only promise fun; it also promises huge winnings. This is because the pirates are famous for stashing treasures in chests; and chancing upon a pirate’s treasure chest is finding fortunes. Captain Jack Casino comes advertising as an online casino to find such fortunes.
The CaptainJack Casino website is so well-designed. It’s one of the most eye-catchy casino websites you’ll find. The graphics are top-notch, but the website manages to be very simple and has everything in their right places. You’ll easily move around even if you’re new to online casinos.
Captain Jack Casino is also a pirate-themed online casino from the Ace Revenue Group which advertises as a place to get the most enjoyable, fair and secure gaming on the Internet.
Given that the pirates are renowned for stealing from people, the question is whether this online casino will pull the pirate tricks on players and steal their money, or whether it is a legit online casino where players can enjoy their gaming and win real money.
This Captain Jack Casino review will examine Captain Jack Casino in order to provide the information that will help you answer this question and also reveals all the. Captain Jack Casino sister casinos.
Is Captain Jack Casino legit?
Yes! Captain Jack Casino is a legit online casino. There’s no doubt that Captain Jack Casino is a fair online casino where players can actually have winning hands. It is not a scam outfit that is rigged. It uses a Random Number Generator (RNG) which is reviewed regularly by internationally respected auditors (TST – Technical Systems Testing).
In the casino’s quest to run a honest, transparent and truly secure gaming site, it also has a gaming license from Costa Rica. To obtain a gaming license, the casino will be screened by the licensing jurisdiction for fairness, protection of players’ funds, capacity to pay, and more. Thus, that Captain Jack Casino has an official license tells you that a legit licensing authority sees it as legit.
Also, Captain Jack Casino was established in 2008, which means it has existed for over a decade. Scam outfits do not operate for this long. With over a decade experience, Captain Jack Casino is an online casino that has passed the test of time.
An online casino will remain in the industry that long only if it consistently produces and pays winners. Captain Jack Casino has records of pay-outs. After registering, you can access lists of “recent winners” and “top winners”. In independent platforms, you’ll also find winners of Captain Jack Casino; and many of these winners post their payment proofs.
With Captain Jack Casino being an online casino that is certified fair by the reputable TST, with it having an official gaming license from Costa Rica, and with it having a long operating record of producing and paying winners, it can only be legit.
Captain Jack Casino Sister Casinos
There are many other legitimate casinos like Captain Jack. They are known as Captain Jack Casino sister casinos. The reason they are called Captain Jack Casino sister sites is that they share the same games, bonuses, promotions and even management.
Below are the Captain Jack Casino sister sites
Who can play in Captain Jack Casino?
Captain Jack Casino is a US friendly online casino. It accepts bets from players in many countries of the world, including the US.
However, a host of countries are in its restricted list. If your country is in this list, you’ll be unable to join Captain Jack Casino. The restricted countries are: Afghanistan, Albania, Algeria, Angola, Armenia, Bahrain, Bangladesh, Belarus, Belize, Benin, Bhutan, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cabo Verde, Centra African Republic, Chad, Cocos Island, Colombia, Comoros, Congo, Congo DR, Costa Rica, Cote D’Ivoire, Cuba, Czech Republic, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Eswatini (formerly Swaziland), Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, India, Indonesia, Iran, Iraq, Isle of Man, Israel, Jamaica, Jersey, Jordan, Kenya, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Malawi, Mali, Mauritania, Moldova, Mongolia, Morocco, Mozambique, Myanmar, Nagorno-Karabakh, Nauru, Nepal, Nicaragua, Niger, Nigeria, North Korea, Oman, Pakistan, Palestine, Papua New Guinea, Philippines, Romania, Rwanda, Samoa, Sao tome and Principe, Senegal, Somalia, South Sudan, Sri Lanka, Sudan, Syria, Tajikistan, Tanzania, Timor-Leste, Togo, Turkmenistan, Tuvala, Uganda, Ukraine, US states of Maryland and New York, Venezuela, Western Sahara, Yemen, Zambia, and Zimbabwe.
For those in allowed countries, Captain Jack Casino has age restrictions. It accepts only players that are 21 years and above.
Online Casino Games
Number and Variety of Games
Captain Jack Casino says it has over 200 top rated online casino games. These games are supplied by RealTime Gaming (RTG) software. So, there’s no doubt that they are top rated games. RTG is one of the best providers of online casino games. The games showcase clear graphics, quality sound effect, exciting features, and more.
While having 200+ games means that Captain Jack Casino is relatively small, its games cover virtually every online casino game-type. There are slots, table games, video pokers, and specialty games.
Slots
Online casino players are drawn to online slot machines for many reasons. These games are the main attraction in Captain Jack Casino. Whatever slot type you play you’ll find in its lobby, including 3-reel slots and 5-reel slots. The slots are available in different themes.
These include: Action/ Adventure, Fantasy, Asian, Space, Music, Sports, TV/ Movies, and more. Whatever your interests, there’s probably a slot game that’ll bring you the thrills.
Some of the top slot games in the lobby are: Lucha Libre, Asgard, Gemtopia, Purrfect Pets, Popinata, Nova 7s, Enchanted Garden II, Pirate Isle, Orc Vs Elf, Naughty or Nice Spring Break, The Three Stooges, Goldbeard, and more.
While the slot games will satisfy most slot fans, there are no filters for finding slot games. In the game listing, the slot theme is written after the slot title, but this is the only help to finding desired slot game. There’s no way to find slot by reel-type or features.
Thankfully, the jackpot games are clearly marked by a blue bar which also indicates the jackpot amount. Some of the popular jackpot slots in Captain Jack Casino are: Achilles, Coyote Cash, Pirate Isle, Aztec’s Treasure, Ocean Oddities, 7’s and Stripes, Rudolph’s Revenge, Texas Tycoon, and more. These are 3 – 5 figure jackpots, meaning that Captain Jack Casino does not feature the million-dollar progressive jackpot games.
However, a 5-figure win is great all day long. You really can pop open the treasure chest (aka win big) in Captain jack Casino.
Table Games
No matter how popular slots get, in many players’ heart, the table games cannot be displaced. Captain Jack Casino provides a number of table games for those hooked on the classic casino games. The category holds the different card games.
Blackjacks fans will find Classic Blackjack, Perfect Pairs, European Blackjack, and more. Poker fans will find Let ‘Em Ride, Pai Gow Poker, Tri Card Poker, and more. Baccarat is also available.
There’s no doubt that the table games are relatively few. However, some card fans will be satisfied with the options available. Also, for some reasons, the “table games” category does not include non-card games, which will have you thinking that Captain Jack Casino does not offer such popular games as Caps and Roulettes. However, these are included in the “specialty games” category.
Video Pokers
The Video Pokers are hybrid games for those that feel strongly about video slots and poker. Captain Jack Casino has a good number of these hybrids to give you elevated thrills. These include: Aces and Eights, All American Poker, Bonus Deuces Wild, Bonus Poker, Bonus Poker Deluxe, Deuces Wild, Jacks or Better, Joker Poker, Loose Deuces, and Sevens Wild.
Specialty Games
For the simplest gaming in an online casino, the “specialty games” should be your destination. Captain Jack Casino provides these games (albeit just a handful). You’ll find traditional specialty games (like Keno), Shooting games (like Fish Catch), and others (like Banana Jones, and Treasure Tree).
The non-card table games can also be found here. These include: European Roulette, American Roulette, and Craps.
Gaming Flexibility
The casino games can be accessed in two ways – download or Instant Play. Downloading the casino software gives access to all games available. The Instant Play mode does not require downloading casino software, so it’s basically playing games from “space”.
Upon getting to the casino website, you immediately load games and play in your web browser. This option is for you if the device you want to use is not yours or does not have space to carry casino software. However, whatever mode of play chose, games load fast.
Captain Jack Casino is also mobile friendly. The website is optimized for Android and iOS devices, so every page resizes to fit your screen for a great mobile gaming experience.
Mobile compatibility means the casino goes with you wherever you go. Thus, wherever and whenever, you produce your portable mobile device and hit the casino for a chance to pop open those pirate’s treasure chests.
Promotions and Bonus Codes
In Captain Jack Casino, the pirates are very generous with the freebies. If you love online casino bonuses, you’ll love Captain Jack Casino, as it has a variety of attractive bonuses.
These range from a welcome bonus that you get to kick things off when you join, and reload bonuses that are always available to give you an account boost.
Welcome Bonus
The Captain Jack Casino welcome bonus is one of the biggest you’ll find. The welcome bonus is worth $11,000. The offer uniquely includes deposit match bonuses and non-deposit bonuses. It is redeemable 10 times as follows:
| Bonus | Bonus Code | |
| 1 | 100% match bonus up to $1,000 | GS001 |
| 2 | 100% match bonus up to $1,000 | GS002 |
| 3 | 100% match bonus up to $1,000 | GS003 |
| 4 | 100% match bonus up to $1,000 | GS004 |
| 5 | 50% of all previous 4 deposit up to $1,000 | Contact customer support |
| 6 | 100% match bonus up to $1,000 | GS006 |
| 7 | 100% match bonus up to $1,000 | GS007 |
| 8 | 100% match bonus up to $1,000 | GS008 |
| 9 | 100% match bonus up to $1,000 | GS009 |
| 10 | 100% of all previous 4 deposits up to $2,000 | Contact Customer Support |
The size of the welcome bonus (up to $11,000) is awesome, as not many online casinos can give you welcome bonuses worth $11,000. However, there’s more! The bonus is redeemable 10 times, allowing you to enjoy free gaming for longer.
Also, the 5th and 10th bonus redemptions do not require you to make any deposit. You only need to contact customer support and you’ll be credited with your bonus (based on your previous 4 deposits).
Such no-deposit bonuses are the ultimate bonuses in online casinos; this is because, for zero dollars, you’ll get bonus money to play games for the chance to win real money.
Another thing is that the match bonuses of the welcome offer have 100% percentage matching which means you get optimum bang for your buck – your money is doubled each time.
The minimum deposit requirement is $30. Thus, to claim the match bonus each time, you’ll need to deposit at least $30.
Reload Bonuses
While the welcome bonus is for new players with a fresh account, there are bonuses that can be claimed by existing players. Log in to find your personalized bonuses in the bonus section of the Cashier page. As of writing, these include:
- WHATASTEAL – Using this bonus code, deposit a minimum of $30, and you’ll get 260% match bonus + 60 free spins on Cash Bandit 3.
- LOLLIPOP250 – This was a bonus code for the game of the week (as of writing). Using this bonus code, deposit a minimum of $50, you’ll get 250% match bonus + 50 free spins on Sweet 16 slot (which was designated the game of the week).
- STORMWINS – This was a bonus code for the game of the month (as of writing). Using this bonus code, deposit a minimum of $50, and you’ll get 250% match bonus + 50 free spins on Storm Lords (which was designated the game of the month).
- FROGGY300 – This bonus code gift all players 300% match bonus on the Frog Fortunes slot game. Deposit a minimum of $30, apply the code to get the bonus, and you can hop to a win on the new game. There is no cash-out limit, so you keep every penny of the fortunes you land.
- JACKPOTCHASER – This bonus code is for all that’ll want to play for the jackpots. Deposit a minimum of $30, use the bonus code, and you’ll get a 250% match bonus to play any of the jackpot games offered. There are no cash-out limits, so all of your wins are yours to keep.
Loyalty Program
Captain Jack Casino also has a loyalty program to reward you for playing in the casino. Rewards include weekly cashback, better points earning rate, faster withdrawals, and more.
As you play in Captain Jack Casino, you earn loyalty points, which helps you grow in the 5-level loyalty program. The higher you grow in the program, the more benefits you’ll enjoy as follows:
| VIP Level | Benefits |
| Stowaway (Level 1 VIP) | Higher Table Limits (2X)Access to Exclusive VIP Promotions and BonusesWeekly Cashbacks (based on your previous weeks deposits)10% Monthly Insurance with a 1X Max Cash-OutYou receive one comp point per $10.00 Wagered |
| Swabie (Level 2 VIP) | Personal Account ManagerHigher Table Limits (4X)Access to Exclusive VIP Promotions and BonusesWeekly Cashbacks (based on your previous weeks deposits)10% Monthly Insurance with a 2X Max Cash-OutYou Receive 1 Comp Point per $7.50 Wagered |
| Swashbuckler (Level 3 VIP) | Fast Track on WithdrawalsPersonal Account ManagerHigher Table Limits (8X)Access to Exclusive VIP Promotions and BonusesWeekly Cashbacks (based on your previous weeks deposits)15% Monthly Insurance with a 3X Max Cash-OutYou Receive 1 Comp Point per $5.00 Wagered |
| Buccaneer (Level 4 VIP) | Access to a Personal and Dedicated VIP HostExclusive Gifts on Special OccasionsFast Track on WithdrawalsHigher Table Limits (20X)Access to Exclusive VIP Promotions and BonusesWeekly Cashbacks (based on your previous weeks deposits)17% Monthly Insurance with a 4x Max Cash-OutYou Receive 1 Comp Point per $5.00 Wagered |
| Captain (Level 5 VIP) | Luxurious VIP Rewards and GiftsAccess to a Personal and Dedicated VIP HostFast Track on WithdrawalsHighest Table Limits (40X)Access to Exclusive VIP Promotions and BonusesWeekly Cashbacks (based on your previous weeks deposits)20% Monthly Insurance with a 5X Max Cash-OutYou Receive 1 Comp Point per $2.00 Wagered |
Bonus Conditions
When redeeming bonuses, there are conditions that you should pay attention to. These include: wagering requirement, maximum cash-out limits, and more.
Bonus Wagering Requirement
In Captain Jack Casino, the standard wagering requirement is: 30 times for Slots, Keno, Scratch Cards, Bingo; and 60 times playthrough requirement for Table Games and Video Poker. Excluded games while using a Captain Jack Casino bonus are Baccarat, Craps, Roulette, Pontoon 21, Pai Gow Poker, Sic Bo, War, and Shooting games (like Fish Catch).
This is a relatively low wagering requirement. For example, if you redeem a $100 bonus, before withdrawals will be allowed, you’ll have to wager a minimum of $3,000.
Not pleasant; but relatively fine. We’ve seen online casinos with much higher wagering requirements for slot games. However, players of games like Baccarat, Roulette, and Craps will not like that they cannot play their favourite games when using bonuses in Captain Jack Casino. There are casinos where these games are allowed when using bonuses.
Minimum Cash-out Amounts
After meeting wagering requirements, you’ll sometimes find that you cannot withdraw your full balance because of maximum cash-out limits. Thankfully, in Captain Jack Casino, most bonuses are marked “No Cash-out limit” meaning that cash-out limits do not apply.
Other Conditions
There are other bonus conditions in Captain Jack Casino that you should pay attention to. For example, bonuses are sticky. This means that bonuses cannot be withdrawn. They are given to you simply to use for gaming.
If when using a bonus, you have winnings, and then proceed to request payment; the bonus amount will be subtracted from the withdrawal amount, and you’ll be paid the balance.
This account for the complaints of incomplete payments against Captain Jack Casino that you’ll find in some customer reviews platform. It also accounts for some completes of non-payment.
After the bonus mount is removed from the withdrawal amount, if the balance is lower than the minimum withdrawal amount (more on this later), the withdrawal request will be denied.
Banking
Depositing
You’ll find a banking option for funding your casino account. Captain Jack Casino supports a variety of convenient deposit options. These include: credit/ debit cards (Visa, Mastercard, Discover, and American Express), and Bitcoin.
Other options that may be available to you depending on your territory include Neteller, and Cash Transfer (Western Union, and MoneyGram), and Deposit by Telephone.
The deposit page state that the minimum deposit limit is $50. However, there are many bonuses that are advertised with a $30 minimum deposit requirement. Thus, there’ll be options to deposit $30, especially when redeeming the advertised bonuses.
However, $30 or $50 is relatively high for minimum deposit amount. Players need the minimum deposit limits to be as low as possible so that even with low budgets, players can afford depositing.
When depositing with the cards, the maximum you can pay in is $1,000; when using Cash Transfers, it is $1,350; but when using the telephone option, you can pay-in as much as $5,000.
Most deposits are instantly processed, which means you can start playing using the deposited funds immediately after the deposit. However, when using cash transfer options, it may take several hours before deposited funds will appear in your account.
Pay-outs
When you have winnings, you’ll also find banking options to pull out your money. However, just as the deposit options, the withdrawal options of Captain Jack Casino are relatively few. They are: Cash Transfer, Bank Wire, Bank Check, and Bitcoin.
When it comes to withdrawal limits, the minimum amount is $100. This is not reason to smile. Many layers will like to hit small wins and withdraw their money. Unfortunately, in Captain Jack Casino, you’ll need a balance of at least three figures before withdrawals will can be made.
The maximum withdrawal amount is $2,500 per week. Also, this is not the friendliest. Players want maximum withdrawal limit to be as high as possible so that it’ll be easy to completely withdraw a large balance.
However, with Captain Jack Casino limiting withdrawals to a maximum of $2,500 per week, it’ll take several weeks and many withdrawal transactions to completely withdraw a large balance.
When it comes to withdrawal speed, Captain Jack Casino is not known for fats withdrawals. It advertises that all withdrawal requests will be reviews and approved (or denied) within 3 business days of the request. While this is relatively faster than the processing times of its sister sites, it is relatively slow.
Worse still, after a withdrawal is approved, it’ll take 10 – 14 business days for the payment to be made. In an era where some online casinos pride themselves on same-day payments, 3 days for processing + 10 – 14 days for payment does not come out as fast.
Unfortunately, it seems that Captain Jack Casino does not meet up with these times. There are many complaints from real users of Captain Jack Casino about payment taking several to be received. Thus, if fast payment is an important criterion for you, Captain Jack Casino is not the place for you.
Customer Support Service
Captain Jack Casino says one way it is committed to live up to players’ expectation is providing 24-7-365 customer service that is always available for to treat questions/ concerns.
If you need assistance, the support service of Captain Jack Casino is always available to reach out to. The service is available 24 hours a day, 7 days a week. Thus, it is at your service anytime. There’s an email service and a Live Chat feature, so you choose what’s more convenient for getting help.
For the email service, send you e-mails to: help@captainjackcasino.com. For the Live Chat, click the chat icon from the website/ lobby. Captain Jack Casino also responds relatively fast. You’ll receive email response within hours of submitting your request.
There’s also an FAQ page where players can quickly find answers to their questions themselves. However, the FAQ is not detailed. Only a couple of questions are answered within 3 subjects – General Question, Deposit Questions, and Pay-out Questions.
Captain Jack Casino Reputation and Complaints
While Captain Jack Casino is definitely legit. It does not have the shining reputation; and this is from the corners of both reviewers and players.
Reviewers – Many reviewers do not like that the operator of Captain Jack Casino (Ace Revenue Group) is traceable to the Virtual Casino Group (VCG) which many consider a rogue operator. “Once bitten, twice shy” is the watch phrase when people bring up the casino’s link to the VCG.
However, it should be said that the operators of Captain Jack Casino have done a good job of removing itself from the VCG and its dirty past.
Players – There are many complaints about Captain Jack Casino emanating from players. One of the most popular is late payment. It’s understandably that everyone who withdraw winnings wants to receive payment fast. Admittedly, the pay-out of Captain Jack Casino is slow. This is one of the areas the casino should look at improving.
Another complaint from players is non-payment. However, in our investigation of the issue, we found that many non-payments are simply very late payments. That is, the players who report not getting paid finally get paid.
Another reason for the issue is the casino’s bonus terms. As mentioned earlier, because bonuses are sticky, the bonus amount is always removed from withdrawal amount. If the remainder is less than the minimum withdrawal amount, the payment will fall through. However, that some of these bonus conditions are trapping players means that they are not player-friendly.
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Pros
- Has vast experience as it was established in 2008
- It’s a legit online casino that is licensed (by Costa Rica) and certified (by an internationally renowned casino auditor – TST)
- US players are accepted
- Provides high quality online casino games from RealTime Gaming (RTG)
- Captain Jack Casino has a variety of online casino games that cater to every gaming preference
- Jackpot games are provided ensuring that players can win big in the house
- Casino games are available in a desktop mode and Instant Play mode
- Mobile gaming is provided allowing players to enjoy their gaming anytime and anywhere
- Offers a huge welcome bonus that is up to $11,00 and includes 8 deposit bonuses and 2 no-deposit bonuses
- It offers a host of reload bonuses
- Wagering requirement is relatively low (30x for slots and specialty games, and 60x for allowed table games and video pokers)
- Bitcoins are supported for depositing and withdrawing
- Customer support service is available round the clock
Cons
- Live casino games are not available
- Bonuses are sticky – bonus amount is always removed from the withdrawal amount, and the remainder (if higher than the minimum withdrawal amount) is paid
- Deposit and withdrawal options are relatively few
- Minimum deposit amount is high
- Minimum withdrawal amount is high ($100), so players will need a relatively large amount (three figures) in order to get paid
- Maximum withdrawal amount is low ($2,500), so it’ll take a while to withdraw a large balance
- Payments take long to be received
Conclusion
Captain Jack Casino is legitimate online casino from the Ace Revenue Group. It’s one of few US-friendly online casinos out there.
Certified by the reputable TST, having a gaming license, and having operated for over a decade, Captain Jack Casino is a legit online casino. Powered by RTG, it provides a range of top-quality games, ensuring that every gaming preference is taken care of.
Jackpot games are also in the fray; thus, you can win big in this pirate-themed online casino. Captain Jack Casino also has tons of attractive bonuses. So, it’s a good destination for the bonus lovers.
However, Captain Jack Casino is not sweet all the way. The banking section leaves little be desired. You can be sure of secured banking; but deposit and withdrawal options are relatively few, limits are unfriendly, and pay-outs are very slow.
However, if you can dismiss the casino’s links to the roguish VCG (Virtual Casino Group), can make peace with the banking options and limits, and will patiently wait for your payment when you withdraw, Captain Jack Casino will be just fine for you.
