Buzzluck Casino has a whirlwind story riddled with highs and lows. It was launched in 2009 but sadly, had to close down because they could not compete in the dog eat dog world of online casino. It was sold to the Club World Casino Group who re-launched it in 2011.
The big comeback came with upgrades and fortifications for Buzzluck to take over the online casino world. This included new and better software, improved design, advanced graphics, more generous bonuses and player-friendly policies.
In 2016, Club World Casino Group had a change of management. They went with AffPower; a rogue establishment. This led to several terrible policies that adversely affected the casino’s players. Things went south and their players and affiliates pulled out. Buzzluck is currently blacklisted by all the top gambling forums.
Buzzluck Casino: Scam or Not?
To answer this question, this Buzzluck Casino review dissects all the significant aspects of the casino including their software, the quality of their customer service, fairness, public perception, license, and other factors to determine if the casino is worth your time and money.
Solid collection of games
Buzzluck Casino has a healthy selection of games ranging from slots to table games and progressives. Their games feature new-age graphics and fascinating storylines. No matter your gaming preference, you will find something to keep you entertained.
They have a wide array of slots with different varieties to choose from ranging from video slots to classic three-reel slots and AWPs. Because Buzzluck Casino focuses on slots, its range of non-slot games is underwhelming.
Fans of table games and video poker have a narrow list to choose from. Blackjack, baccarat and other table games are available, but the number of variations is a tad disappointing. If you have played in other casinos with a solid collection of games, you will feel the absence of variety here.
Buzzluck Casino also offers progressive jackpots where you can win life-changing sums. There are also bonus games in the video poker games. In the specialty games section, you can find quality games such as Craps, Bonus Bingo, Euro Slot Poker and much more.
Their games include:
- Video poker
- Progressive jackpots
Buzzluck Casino is powered by NuWorks, a relatively new software company that is affiliated with Real Time Gaming. It is a reputable software developer and coming up fast in the business. They do not offer as many games as Microgaming or NetEnt. However, what they lack in games diversity, they make up for in quality. You get to enjoy rich graphics and crystal-clear audio.
NuWorks allows the casino manager to configure the setting of the games. This includes the number of paytables in video poker and the number of decks in blackjack. The crispness and speed of the software can only be enjoyed in the downloaded version.
In the US market, banking option is often a barrier in online gambling. Casinos that cater to US players often have a limited list of banking options. A lot of players are unable to play at their preferred online casino because their preferred method of banking solution is not available.
Buzzluck set itself apart by offering several competent and trusted banking options including credit cards, e-wallets, cheques and bank transfers. These options are not entirely free as there are fees attached to every method of payment. Look up the amount you will be charged and be sure it is fair before you proceed.
- American Express
- Bank wire transfer
- Direct bank transfer
Great user interface
Buzzluck Casino website is intuitive and easy to use. It is designed in such a way that game searches and navigation are seamless. The casino provides preview screenshots which lets you preview the game. You can also read the information on each game before you make your choice.
The casino allows you to switch between games without having to go through the hassles of going back to the lobby. You can also save your favourite games so you don’t have to search for them when you need to play.
Buzzluck is quite generous with their bonuses, offering welcome bonuses to newcomers and daily bonuses to all players. They have a 100% signup bonus up to $868. It has a wagering requirement of 25x. The percentage playthrough differs depending on the game with slots having a 100%. The bonuses can only be accessed if you registered using their codes.
There are terms and conditions attached to all the bonuses. Players residing in some countries are not eligible for the bonuses. To find out if you are eligible, read the terms section.
Buzzluck Casino offers all players a chance to earn more cash through their compensation point programme. The more real money bets you make, the comp points you earn. The games you play heavily influences the rate at which you will amass comp points.
Some games (like slots) have the best rates and you earn a point for each $10 you wager. For other games, it is lower. You can convert your points to cash at their exchange rate of $1 for every 100 points.
License and regulation
To prove they support fair gaming, the site is regularly audited by Technical Systems Scheme (TST). Buzzluck Casino also provides full information and documentation showing average game payouts to anyone who requests for them.
Buzzluck Casino provides round the clock assistance through live chats, emails and toll-free telephone calls. Players can table their complaints to Buzzluck’s customer agents at any time or day. Buzzluck exclusively makes use of live persons to respond to their customers as opposed to automated systems most online casinos employ nowadays. This adds a personal/human touch to their services.
The live chat feature offers an instant connection between customer service agents and players. The support staff attend to players from all the countries they accept and respond quickly to messages. They are well-trained and friendly, resolving customer issues to the best of their abilities. They also provide players with information on promotions they are unaware of.
A lot of countries cannot play at Buzzluck Casino. However, the casino accepts major countries including the US. From the currency to the design and the language, it is obvious this casino was developed with American players in mind. This is a point in their favour as most casinos do not accept US residents. The countries not accepted at Buzzluck Casino include:
- Cayman islands
- Costa Rica
- Netherlands Antilles
- Isle of man
- Puerto Rico
- United kingdom
Shortcomings of Buzzluck Casino
Apart from being handled by fraud management, there are other inadequacies at Buzzluck Casino which have made their players dissociate themselves from them. They include:
Numerous players have accused Buzzluck Casino of unfair disqualification and confiscation of winnings. They are known to manufacture predatory terms and conditions as a means to cheat players of their winnings.
Hundreds of disgruntled players have called them out and left harsh reviews on several gambling review sites. If you play at this casino, chances are you will share the same fate as them.
Buzzluck Casino is a small casino revenue-wise. Even at the peak of their operations, they had a niche following and were not mainstream. Ordinarily, this would not be a problem as there are successful casinos that have a niche audience. But with the change of management in 2016, they lost all credibility and have an even smaller following.
The amount of revenue an online casino accrues directly impacts its services. With their players decreasing by the day, one can see why it is almost impossible for Buzzluck Casino to pay off their players’ winnings.
No instant play, mobile casino or live dealer games
Buzzluck Casino is still in the 20th century technologically. The casino can only be accessed by downloading the software. The software provider NuWorks does not offer an instant play option. Likewise, there is no mobile casino. Mobile users cannot access the casino using their smartphones or pads.
Finally, there are no live dealer games. It seems that Buzzluck is unaware of all the innovations that took place in the online casino industry for the past 20 years. This is what you get when you go with a rookie software that is still trying to find its feet.
In a nutshell, Buzzluck Casino is a buzzkill. Though their reputation is gradually improving, we still do not recommend you stepping into the murky waters just yet. Hopefully, with time they would have paid all their dues and taken steps to prevent making the wrong decisions they made again.