Challenge Casino is a sophisticated online casino established in 1999 and managed by the Casino Rewards group – a reputable brand in the industry. Like most Casino Reward-owned casinos, it is licensed in the jurisdiction of Kahnawake and is powered by Microgaming software.
Wondering if Challenge Casino is legit or scam? Read this review thoroughly.
Is Challenge Casino Legit?
Challenge Casino is one of the pioneers of the online casino industry; with about two decades of operation. They are also managed by the Casino Rewards group which is the oldest operators of the online gaming services on the internet. Because of this, there is no question about the casino’s legitimacy.
Players are loyal to Challenge Casino because it is open to most countries, the easy to use interface, and because it is backed by a reputable operator.
Wide range of games
The hallmark of a standard casino is the variety of games available. The more the merrier. Legit casinos like Challenge offer a variety of games ranging from slots to table games and progressives. This ensures there is something for every player. Challenge Casino has over 400 online casino games for their players to choose from.
For slots enthusiasts, they have a large selection which includes video slots, three-reel slots, five-reel slots and AWP games. Table game lovers have a large game library at their disposal featuring blackjack, baccarat, roulette and other games. They are offered in their classic and variant versions.
There are also video poker games which can be played in single-hand games, multi-hand power poker games and multiplier-enhanced level up poker games. Challenge Casino offers branded games and has payout progressive slots that reset at 1 million credits.
Their collection of games includes:
- Video poker
- Progressive jackpots
Bonuses and promotions
One of the reasons Challenge Casino is still relevant even after two decades of operation is because of their exciting bonuses and promotions. Challenge Casino offers new players a welcome bonus of 1600 credits over the first three deposits.
Players receive a 100% match bonus up to 250 credits on their first deposit. When they make a second deposit, they receive a 50% match bonus up to 250 credits. On their third deposit, players receive a 50% match bonus up to 500 credits. Finally, on the fourth deposit, players receive a 100% match bonus up to 600 credits.
Apart from the welcome bonus, Challenge Casino offers daily, weekly, and monthly online tournaments in blackjack and slots. Challenge Casino sends out newsletters announcing their promotions and awarding bonuses on different games. The daily tournament is exclusively slots and blackjack. The multi-round elimination blackjack tournament is held weekly while the monster slots tournament is held every month.
Casino Rewards group has a loyalty programme for all their casinos. This loyalty package is automatically available to all Challenge Casino member. In the programme, players receive points for every real money bet they place. These points accumulate and once they get to 1000, they can be exchanged at a rate of 100 loyalty points for 1 casino credit.
Apart from the point reward system, Challenge Casino implements Casino Rewards’ ‘Refer a Friend’ scheme. It offers bonuses to players who refer their friends when those friends make deposits and also when the friends of their friends make deposits.
Reputable software provider
Challenge Casino is powered by Microgaming software. Microgaming provides games in their standard and innovative formats.
The software is inclusive in terms of language as it is available in over 18 languages. It also allows gamers to play using free money provided by the casino and also wager with real money on all games.
A scam casino does not care about their players and as such does not make provisions for players to contact them. They have vague means of contacting them and take ages to respond.
Challenge Casino proves they have the best interest if their players at heart by providing different means of contacting them which are via phone calls, emails and live chat feature. Their telephone numbers are toll-free for most customers. For an immediate response, the live chat feature connects you to a real customer support representative that puts you through. If you don’t mind waiting for some time, the email is a great option.
Challenge Casino also has a detailed Frequently Asked Questions segment which answers common queries players have regarding payouts, technical operations, bonuses, and transactions.
Challenge Casino goes to great lengths to ensure their players are safe and secure. They make use of the 128-bit SSL encryption to protect your financial and personal details. Once your data gets to their server, it is protected with an enterprise-level firewall. This makes it impossible for cybercriminals to steal your data.
Most casinos only allow one currency for placing wagers. Challenge Casino is intent on making transactions seamless for their players and they allow the following currencies: US Dollars, Euros, British Pounds and Canadian Dollars.
Also, they made provisions for different banking solutions for their players. There is a multitude of options for making a deposit or withdrawing winning. The preferred options for making deposits are credit and debit cards such as MasterCard and American Express, while the most efficient withdrawal options are electronic wallets such as PayPal and Neteller. Prepaid cards like Ukash and Paysafe card are also accepted.
The minimum deposit limit is $20 and the daily maximum deposit limit is $2000.
- Instant Banking
- Electronic funds transfer
- Visa Electron
- Reverse Withdrawal Request
- American Express
- Reverse Withdrawal Request
- Courier Cheque
- Wire transfer
Players want to be sure their preferred casino is fair in their dealings and the losses or winnings are not manipulated. The only way casinos can prove they are transparent and fair in their dealings is to be audited by independent institutions who will certify that they practice fair play. Still, most casinos do not see the need to subject themselves external auditions.
Challenge Casino has The Safe and Fair Seal from eCOGRA which proves they practice fair gaming. They publish each month’s payout percentage for transparency. Challenge Casino is also one of the few online casinos that use independently evaluated RNG (Random Number Generators) to ensure fair play in promotions and bonuses.
Shortcomings of Challenge Casino
This Challenge Casino review details the strong points as well as the weaknesses of the casino. Despite the great offers, lavish bonuses and superior software, playing at Challenge Casino has several drawbacks. This is not to say that Challenge Casino is a scam. Just that there are several places it could stand to do better.
The software is compatible with only windows operating system. This means that players whose PC has Linux or Mac operating system cannot access the online casino.
Also, Casino Rewards group uses the same software for all their casino networks so their casinos are like replicas of each other. The games, tournaments and promotions are not unique to Challenge Casino and as such, players are not getting any exceptional experience playing there.
No provision for instant play
Being one of the oldest online casinos is both a blessing and a curse. Even though it proves Challenge Casino is legit, the drawback is that the casino is old-fashioned and lacks modern innovations. The download service for PC is outdated.
Also, there is no option to play games online via flash play or instant play. It is download or nothing. This is bad news for players who do not want to download third-party software into their computer for security purposes or lack of memory.
Impersonal customer support
Casinos today try to constantly improve their customer support system by making them helpful and friendly. Yet, the level of customer support service available at Challenge Casino is bland and impersonal.
All player enquiries at Challenge Casino are directed to a central support team that is managed by the Casino Rewards group. Because of this, sorting out players’ issues is more complicated and customer support is aloof.
There is limited information about withdrawal limits at Challenge Casino. Players only discover the limits and hidden terms and conditions when they win and want to cash out. This is not a good move. Also, withdrawn funds are held by the casino for at least 2 days before they are sent to be processed by the player’s banking solution which may take about 10 – 14 additional days.
No functional mobile casino
Challenge Casino is not available on mobile devices. When players try to access the casino using their mobile device, they are redirected to Luxury Casino which is one of the casinos owned by the Casino Rewards group. Challenge Casino is alienating a major chunk of their players by not having a mobile casino.
Looking for a new challenge? Then Challenge Casino is probably not for you. Even though it is legit and one of the oldest casinos in the industry, it only offers everyday games and has no improvement in terms of innovation. If you are looking for something familiar and comfortable, then this casino is for you.