Club SA Casino is a sophisticated online casino that targets South African players. It oozes style, class and elegance. It was established in 2004 by the popular Club World Casino group. Club SA provides exceptional gaming experience to their players.
They offer a respectable collection of games and make use of the reputable Real Time Gaming as their software provider.
One of the high points of Club SA is that it is US-friendly. Even though it is a South African-themed casino, it accepts American residents. This is remarkable.
Club SA Casino sounds good on paper but before signing up with them, read this Club SA Casino review thoroughly so you will know what to expect.
Club SA Casino: Legit or Not?
A couple of years ago, we could have given a straight answer to this question but not anymore. This is because, in 2016, the Club World Casino group entered a business arrangement with AffPower, a fraudulent group. That association led to several unethical decisions and policies in CWC-owned casinos. Because of this affiliation, Club SA has a permanent dent on its record.
Looking for the latest 3D slot games or life-changing progressive titles? Club SA has a sizable range of Vegas-style games for every type of player. They have over 120 games available and their collection cuts across all gaming styles.
Though you aren’t getting much in terms of variety, you will find popular games as well as games with a niche audience. There is something for everyone. Some of the popular games include the classic fruit machines, roulette variants, blackjack, and video poker. If you cannot find roulette and card games, it is because they are placed in the specialty category instead of table games.
- Video poker
- Let Em Ride
- Scratch cards
Great user interface
Most online casinos are aesthetically-pleasing yet offer nothing in terms of functionality. As important as aesthetics is, it should not take the place of functionality especially in online casino sites. Club SA took the user-friendliness and the usability of the casino with regards as to how they affect the player into consideration.
They did this without neglecting the visual appeal of the site. The site is designed in such a way that navigation is effortless and the layout is simple. This allows players to search for their favourite games easily. There is a preview games tab on the top menu which lets you access all the games so you can scroll down the page.
All the important tabs are easily arranged. The game interface is simple and efficient. All the important buttons needed to control the games are visible and function properly.
Club SA Casino is committed to ensuring their customers receive fast and responsive service. They provide standard player support 24 hours a day, 7 days a week. All the necessary contact details are well-detailed on the site’s 24 hours supports tab. Their email addresses, phone numbers, and physical address are displayed on the supports tab. Club SA can be contacted via live chat, email or phone. This makes them more accessible than most casinos.
- The casino has toll-free numbers for players to get in touch with them including a South African telephone number.
- They have an email address solely dedicated to player complaints
- They have the live chat feature which instantly connects you to their agents.
- If you prefer sending mails the old-fashioned way, Club SA’s head office land address in the UK is also available so you can send via post.
According to Club SA, the customer emails often do not get through so your best bet is the live chat feature. The casino also has a comprehensive FAQ section which answers all common queries players have.
Every new account at Club SA Casino is entitled to welcome bonuses. Other casinos have one general bonus for members. Club SA Casino takes it a notch higher by offering two bonuses so you can choose the one which best suits you.
For slots, keno and scratch card players, the casino offers you a 100% bonus worth up to R8888. To activate this bonus, you need to use the coupon code BIGSLOT when you make your first deposit.
Alternatively, you could choose a non-slot bonus. It is a 100% bonus up to R2222 which can be used on table games and video poker. To activate this bonus, you need to use the coupon code NEW100.
Apart from these welcome bonuses, Club SA also offers its older members Cashback Bonus and free spins.
Looking to boost your bankroll? Club SA Casino operates a compensation point system where every real money wager you place increases your comp point balance. The more bets you place, the higher your comp points. Normally, the earning rate is 1 comp point for every $10 you wager. However, during promo periods, you get better deals. When it gets to 100 comp points, you can exchange them for $1.
The software provider for club casino is Real Time Gaming. For two decades, RTG has provided crystal clear audio-visuals, immersive gaming environment, and full 3D graphics to online casinos.
The casino offers two options for playing their games. Players can install and download the software onto their PC. Alternatively, flash games are available for players who do not want to download third-party gambling software into their devices. They can play the games directly from Club SA Casino servers.
The catch is only players who use the download platform have access to the full suite of games. Club SA Casino also has a mobile-responsive site and as such is accessible across all mobile devices.
License and fair play
Having a license assures prospective players that a casino is legit and practises fair gambling policies. Still, it is not enough that your prospective online casino has a licence. How reputable is the licensing body? A lot of scam casinos have licenses from questionable gambling commissions who are just figureheads.
Club SA Casino is licensed by Curacao e-gaming. It is of the most popular gambling commissions in the industry. It may not be as strict as UKGC but it ensures that its licensees uphold standards of fairness and good conduct.
The games are regularly tested by TNT, a third-party regulatory body for fairness. The tests show that Club SA Casino makes use of a random number generator (RNG) to ensure total impartiality in all the games.
Security and data safety are important subjects for Club SA Casino. It takes responsible steps in protecting their players and themselves too. To ensure that the Internet connection and all data sent between the players and the casino is secure, the casino employs 128-bit SSL encryption technology. This is a standard security protocol which protects players from cybercriminals. It obscures player data making it inaccessible to third parties and as such impenetrable to hackers.
Apart from protecting their players’ financial and personal details, Club SA Casino also ensures their platform is virus-free.
Club SA Casino makes use of diversified and secure payment solutions for their international customer base. This includes prepaid vouchers, e-wallets and bank transfers. Some payment solutions have hidden charges attached to them while some are free. You need to visit their banking section to find out which is suits you based on your jurisdiction.
The main currency used is the South African Rand. This is understandable as it is a South African-themed casino. The maximum withdrawal amount is R25,000 monthly while the minimum withdrawal amount is R300. Depending on your preferred option, the whole withdrawal process may take 2 to 6 working days.
Before you can cashout your winnings from the casino, you have to undergo a tedious verification process which involves sending several forms of identification to the casino. Seeing as money it is involved, one cannot be too careful.
- Bank wire transfer
- Wire Transfer
Shortcomings of Club SA Casino
Club SA Casino has several places they need to do better. They include:
No live dealer games
It is quite disappointing that Club SA does not offer live dealer games. A lot of modern players insist on playing at casinos that offer live dealer games. They are losing a sizable chunk of players because of this.
Unresolved player complaints
Club SA Casino is blacklisted by multiple online casino forums for misconduct and confiscating player winnings. Also, due to their association with AffPower, players have been warned to steer clear of it.
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Club SA Casino is under the same management as several other casinos. They all look like replicas of each other. Even though the parent company Club World Casino group tries to give them distinct identities such as individual themes and varying bonus sums, they are all the same. They have the same games, the same policies and the same software provider. Basically, if you’ve seen one, you’ve seen them all.
Is Club SA Casino legit? Technically yes. Do we recommend you playing here? Absolutely not. Because of their history and their bad reputation, it is not worth your time and money. At least until they have made necessary adjustments and proven to be worthy of a second chance.