Is Players Palace Casino Legit or Scam? – Review | Sister Casinos (2020)

Players Palace is a plush online casino established in 2007. It is a part of the massive Casino Rewards group. The casino lives up to its name by creating a regal atmosphere for their players.

It is operated and managed by the Casino Rewards network. It is one of the most prolific casino operators in recent times with over 29 Players Palace sister casinos under its wings.

The casino holds a casino issued it by the jurisdiction of Kahnawake, Canada. You are assured of having a great time at this casino. But before signing up, take time to read this extensive Players Palace Casino review. It will help you make an informed decision.

Players Palace Casino Review

Is Players Palace Casino Legit?

Players Palace is specifically designed for the player. It strives to make the player the number one priority. The casino ensures it does all in its power to give the player a good time. They boast of intuitive gaming interface and brilliant navigability.

Even though they are a part of the Casino Rewards network, they are quite different, offering various significant deal and bargains lacking in their sister casinos. Some of the features that make the casino stand out are:

Diverse games

Players Palace is powered by Microgaming so you are sure to find an endless number of games in their library. Whatever your poison is, you are sure to find it at this casino. The casino boasts of one of the largest slots collection in the world with fantastic animations.

You can try your hand at the classic slot games, modern slot games and skill based-AWP games. If you prefer table games, the casino has a large collection of table games ranging from baccarat to red dog, table pokers, and so much more. There are several variants that fit your playing style. All the games have a full range of bet sizes meaning both high rollers and amateurs can enjoy them.

Are you a video poker enthusiast? You are in for a treat as Players Palace has one of the largest varieties of video poker games on the web. You can try the games in single hand, multi-hand Power Poker and multiplier-based Level up Poker. There are popular and obscure variants for you to choose from.

Now to the jackpot games. Players Palace offers its players a wide selection of progressive jackpot games. You cannot go wrong with Mega Moolah progressive slot. It regularly pays out multi-million winnings. The games include:

  • Slots
  • Video poker
  • Blackjack
  • Roulettes
  • Craps
  • Scratch cards
  • Jackpot
  • Bingo
  • Baccarat

Generous bonus

To help you kick off, Players Palace Casino offers you a match bonus on your first deposit. They match up whatever deposit you make with their latest bonus offer. That is free money to play their games.

Unlike most Casino Rewards affiliates, Players Palace offers incentives and bonuses to returning players. Their promotions department will keep you updated on all ongoing promotions so you can partake in them. They customise your rewards to fit your taste.

Some of their popular bonuses include the cashback offers for making monthly wire transfers. This bonus allows you receive 15% cashback depending on the amount you deposited. Players Palace also has a Refer A Friend package in which a three-tier programme is used. You are rewarded with free cash each time you refer a friend and each time that friend refers to another friend.

You also get to be a member of the loyalty programme run by the Casino Rewards group and earn redeemable points for each amount you wager on games.

Customer support

Players Palace ensures their players receive impeccable customer support service. They have a 24/7 support call centre where players who encounter difficulties or need to make enquiries can receive attention. The phone lines are toll-free for select areas. However, if the toll-free lines do not apply to your jurisdiction, you can email then your number and they will call you back.

Players Palace also has a dedicated email address for the sole purpose of receiving and tending to customer complaints. Emails generally receive a slower response. The customer support agents get back to you in the space of 15 minutes to a few hours. The response rate depends on the number of inquiries the customer support reps are facing that particular day.

The third and most efficient option is contacting the customer support team through the live chat service. In a matter of seconds, you will be connected to a courteous and professional representative who will provide a detailed response to your query.

Their customer support also includes a FAQ link which answers the most relevant questions customers have about the casino. They also have extensive terms and conditions page where players can go to read up on the policies behind every game and bonuses.

Players Palace Sister Casinos

You can as well find other popular casinos like Players Palace. These group of casinos as known as Players Palace Casino sister sites. The reason they are called Players Palace sister casinos is that they have similar bonuses, games, promotions and management.

Below are the Players Palace sister casinos:


Players Palace Casino makes use of Microgaming Software technology. They are a giant software provider in the industry known for their smooth and seamless gaming experience. Microgaming is the software provider for hundreds of online casino and they have successfully handled the technical aspects of these brands.

They provide players with outstanding graphics and realistic sound effects. The overall result is impeccable gameplay.

The casino offers two options for playing their games. Players can install and download the software into their PC. Alternatively, Flash games are available for players who would rather not download third-party gambling software into their devices.

They can play the games directly from the servers of Players Palace Casino. The catch is, only players who use the download platform have access to the full suite of games available at Players Palace Casino.

Mobile casino

You would think every standard online casino offers mobile gambling. This is far from the truth. A lot of prominent casinos do not have a mobile casino. Most Casino Rewards affiliates do not have a mobile-compatible casino. They redirect their players to Luxury Casino or another casino that does in their jurisdiction.

Players Palace has a well-optimised mobile casino which allows players to access the casino on your favourite device.

License and fair play

Players Palace Casino practises fair play and their conduct is acceptable. It is independently certified for fairness by eCOGRA and licensed by Kahnawake Gaming Commission. It is one of the few sites that uses independently evaluated RNG (Random Number Generators) to ensure fair play and transparency in promotions and bonuses.

Banking details

Players Palace Casino uses enterprise-level 128-bit encryption to secure their players’ details. They live up to the highest standards of security and as such can guarantee safe payments to all their players.

They accept three currencies which are US Dollars, Euro and Canadian Dollars. The casino provides various internationally-recognised payment solutions for their players. They include:

Deposit options

  • Direct bank transfer
  • eCheck
  • ecoPayz
  • Maestro
  • MasterCard
  • Neteller
  • PayPal
  • Paysafecard
  • Poli
  • Qiwi
  • Sofort
  • Trustly
  • Visa
  • Skrill

Withdrawal options

  • Direct Bank Transfer
  • eCheck
  • ecoPayz
  • Maestro
  • MasterCard
  • Neteller
  • PayPal
  • Qiwi
  • Visa
  • Skrill

Live dealer games

Would you rather see the friendly face of a dealer while playing your games? Players Palace Casino offers live dealer games which enable players to experience their favourite games just like in a land-based casino. This is a big deal as about 80% of Casino Rewards affiliates do not offer live dealer games.

The games are hosted by professional dealers in private studios which are designed to capture the ambiance of a real-life casino. The whole process happens in real-time. Using your webcam, you can see the croupier like they are right in front of you. The live dealer games are only available on the download platform.

No deposit starting balance

Players Palace has a no deposit starting balance which allows players to play their games without making a deposit first. All the games can be played in a timed session and the player can even win.

This offer is of no risk to the player as they have nothing to lose whether they win or lose. They also have a second chance wheel which gives players the chance to spin a fantastic deposit bonus. This is not attainable in most casinos who operate real-money play only.

Giving players this option allows them to try out the casino and see if it is to their liking before committing to cash betting. It also allows amateur gamers to practice before experiencing the real deal.

Shortcomings of Players Palace Casino

This Players Palace Casino review details the strong points as well as the weaknesses of the casino. There are several places it could stand to do better. They include:

Payment issues

Players Palace Casino like other Casino Rewards affiliates has a 48-hour pending period before withdrawals can be processed. During the waiting period, players cannot play any games unless they cancel their winnings. This is an underhanded move by the Casino Rewards to make players not to withdraw their winnings but to keep on playing. It scares off prospective players and increases withdrawal time. Because of this policy, withdrawals can take up to 10 business days depending on your preferred payment option.

Players Palace Casino is legit through and through. It offers a great assortment of games and has a secure transaction infrastructure in place to ensure the safety of its players. It does not have any exceptional features that make it stand out, but overall, it is a good place to hit some big win.

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