Phoenician Casino is an online casino established in 2004. It is a member of the Casino Rewards network of casinos. Phoenician Casino has an ancient Mediterranean theme. Its gaming license is issued by the jurisdiction of Kahnawake and it holds an eCOGRA certificate which certifies that all its games are fair.
Phoenician Casino has been in the business for almost 15 years. But does the longevity translate to legitimacy in the online casino business?
This Phoenician Casino answers this question and more; bringing to fore all you need to know about this casino before you sign up.
Phoenician Casino: Scam or Not?
Over the years, Phoenician Casino has cultivated massive followership because of its favourable policies, and great gaming experience. It also won the Top New Casino award by Gambling Online Magazine. This points to the fact that Phoenician Casino is legit. Some of the highlights of the casino include:
Extensive gaming catalogue
A top contender in the online casino industry needs to provide a variety of gaming titles. To some players, an extensive gaming library is all they need to commit to a casino. If you are one of such players that judge a casino by the number of games it has, you will fall in love with Phoenician Casino.
It has a wide variety of over 550 innovative, Vegas-styled games for their players. Their slot games are some of the most acclaimed in the industry, with just about any game you can imagine. This includes three-reel games, five-reel games, and arcade-based AWPs.
For table game lovers, there is a multitude of variants of blackjack and roulette. There are also card games, casino poker and dice games available. If you are a video poker fan, there are variants to be enjoyed. They come in single-hand, multi-hand Power Poker, and multiplier-enhanced Level Up poker games. Also, there are 12 progressive slots with jackpot prizes as high as $2 million.
- Video poker
- Scratch cards
- Dice games
Phoenician Casino values customer feedback and knows it is important for players to receive an immediate response to their queries. They have three standard methods of customer support laid out for their players and they are all available day or night.
- The first is a dedicated email address specifically created for player complaints. Players are encouraged to send their enquiries if it is not an issue that requires urgent attention.
- The second is toll-free telephone numbers for several countries. Players in the covered jurisdictions can call and talk to a multilingual agent in real-time.
- The most popular method is the live chat feature. Players are instantly connected to an online customer support agent who attends to their issues courteously.
Bonuses and promotions
Phoenician Casino offers new players a welcome bonus of $1200 which can be used for any of their games. This welcome bonus comes in three stages.
After the first deposit, players receive a 50% match up to $50 on the first deposit. They receive a match bonus up of to $200 on the second deposit. Finally, they receive a 20% match bonus up to $950 on the third deposit.
The wagering requirements for these bonuses are on the high side. For the first deposit, the wagering requirement is 60x. Subsequent deposits have 30x wagering requirements. You also need to make sure you have standard deposits in between before claiming the offer.
What makes this particular welcome bonus different from what is obtainable in other casinos is, there are no hidden or convoluted terms and conditions attached to it.
Apart from the welcome bonus, Phoenician casino players are automatically registered as members of the Casino Rewards Loyalty Programme. They can partake in Casino Rewards tournaments and win impressive prices. Loyal players stand a chance of winning monthly prizes such as a $55,000 giveaway.
Online casinos often have narrow payment options. This is frustrating for players living in jurisdictions where the payment options cannot be accessed. Phoenician Casino is considerate of the varying banking and payment choices of their international members. They provided a wide selection of payment options, all of which are accepted globally as a valid means of payment.
They teamed up with notable e-wallet companies, credit and debit cards, prepaid vouchers and instant banking solutions to bring a diversified payment option to their members. Phoenician Casino accepts US Dollar, Canadian Dollar, and Euro. Players have to withdraw using the same payment method and currency they paid with.
The accepted deposit and withdrawal methods include:
- Direct bank transfer
- Paysafe card
- Visa Electron
Like all legit casinos, Phoenician Casino is more than willing to show the public that their games are truly random and fair. They employed the services of eCOGRA – an independent body which caters to player protection – to audit their games.
eCOGRA tests their games for fairness every month and checks the payout percentages for each of their games. The full report is published on Phoenician Casino’s site and can be read by clicking the seal on the bottom of the site.
Internet transactions are often risky even for large corporate and financial institutions. Phoenician Casino ensures that their players can have fun without risking their personal and financial data falling into the wrong hands. Their players enjoy the highest level of security.
They use the 128-bit SSL encryption which conceals your personal and financial details. This makes it impossible for cybercriminals and malicious third parties to access player information. Your data is protected with an enterprise-level firewall; the type used by the highest financial institutions. This encryption is unbreakable even with supercomputers.
Phoenician uses Microgaming Viper software. It is the newest in Microgaming’s software platform. The software provides crystal clear audio-visuals, immersive gaming environment, and full 3D graphics.
The software offers Phoenician Casino players classic and modern variants of their favourite games. There are regular tournaments for some of the games. Phoenicians games are only available via the download platform. Players have to download and install the software before they can play the games.
Shortcomings of Phoenician Casino
Now that it is proven that Phoenician Casino is not a scam, there are still unfavourable features about them that have to be tackled so they can deliver the best service to their players. They include:
Casino Rewards took down the Phoenician Casino website. Currently, the website is no longer available. The games can only be accessed by going to the Phoenician Casino page on the Casino Rewards website and downloading the software.
Because of this new development, Phoenician Casino cannot accept new members. Also, the instant play feature and mobile casino are automatically off the table as players only have the option of downloading the software onto their PC.
This is a strong sign of regression. The decision to take down the site makes the casino seem obsolete.
No live player
Modern players are obsessed with having the interactive gaming experience of live games. It involves gamers playing against themselves instead of a computer.
Casinos who want to compete in today’s cutthroat world provide this feature to boost the gaming experience of their players.
Phoenician Casino does not have live dealer games available. If you love the thrilling experience of live games, this casino is not for you.
Phoenician Casino has a 48-hour pending period before they process withdrawals. It is a policy adhered to by all Casino Rewards affiliates.
If this were 5 years ago, this policy might be overlooked. But today, countless casinos remit withdrawals instantly with no waiting period. Why would players stick with a casino that withholds their winnings for 48 hours when they have better options?
Terrible spam emails
Phoenician Casino has a habit of spamming players. They send out a large number of spam emails every day to their players inundating them with relevant and irrelevant news about their casino.
Sometimes, the mails are not about Phoenician Casino but are promotional newsletters about other casinos in the Casino Rewards family. This is cumbersome for most players and they leave never to come back.
Apart from the initial welcome bonus, Phoenician Casino does not offer players any other bonuses or promotions. They do not offer tournaments, deals, offers or incentives. Even with the welcome bonus, the payoff is underwhelming and the terms and conditions attached to them are outrageous.
Their welcome bonus gives players only 50% bonus on the first deposit. This is extremely low as the average bonus is 100%. The amount for subsequent bonuses is pretty low while the playthrough requirement is exceedingly high.
Phoenician Casino has more lows than highs. It used to be a good casino back in the day, but poor administration and failure to upgrade in terms of innovation have made it redundant. We do not recommend this casino for you.
Fortunately for online players, Phoenician Casino has been decommissioned and is no longer accepting new players.