Everyone we know will want to be part of something grand. We’re guessing that applies to you also. Grand Eagle Casino says it serves “entertainment the way it used to be”, so the moment you register your casino account in the house, you become part of something grand – something majestic.
The question is whether this is just some good-sounding advert speak, or whether Grand Eagle Casino has top offerings and services that guarantee pure casino entertainment. That is, does Grand Eagle Casino have a good range of high-quality and exciting online casino games; does it have heart-warming bonuses and promotions; is depositing and withdrawing easy and fast; and does it provide effective player support? In the first place, is Grand Eagle Casino a legit and safe online casino?
This Grand Eagle Casino review will examine Grand Eagle Casino in order to provide the information that will help you answer these questions and more.
About Grand Eagle Casino
| Hits (√) | Misses (X) | ||
| √ | Operates a welcoming website with an exciting majestic theme (www.grandeaglecasino.com) | X | Its operator has links to the Grand Prive Group which has a bad reputation |
| √ | Operated by the 100% legal Genesys Technology N.V. | ||
| √ | Has an official license from the Curacao Gambling Commission | ||
| √ | Keeps users’ data safe using SSL technology | ||
| √ | Has a 10+ years’ operating record | ||
| √ | Accepts US players |
Introduction
Grand Eagle Casino was launched in 2009, so it is not a new player in the online casino fields. It is operated by Genesys Technology N.V. This is a casino operator with a couple of gaming sites to its name; these include Treasure Mile Casino, Lucky Creek Casino, and Mandarin Palace Casino.
Genesys Technology does not do much in differentiating its sites. Thus, you’ll find that Grand Eagle Casino is very similar to these its sister sites – their games, bonus offers, and payment systems are fairly identical. In fact, you can use one account in all casinos of Genesys Technology.
Thus, if you have an account in any Genesys Casino; come to Grand Eagle Casino with the same login information, enter theme in the appropriate field, do a one-click activation, and you’re good to go.
Grand Eagle Casino will hook you. The website is simple and uncluttered – the homepage has the welcome bonus prominently displayed at the top, a section for featured site (complete sweet thumbnails) at the middle, and texts (brief info of the casino) further down.
Everything else can be found in other web pages that you can reach from links at the bottom of the page.
Is Grand Eagle Casino legit?
Yes, Grand Eagle Casino is your typical legit online casino. We are sure there cannot be a scam here after a consideration of its operator profile, licensing profile, and operating record.
- Operator Profile – Grand Eagle Casino is operated by Genesys Technology NV. This is a fully registered casino operator (thus, it is 100% legal). It also has a couple of other sites which industry watchers give the legit tag (thus, it is reputable). Suffice it to say that a site from an operator of this profile (100% legal and reputable) is very far from being scam.
- Licensing Profile – Grand Eagle Casino is licensed by Curacao Gambling Commission. An online casino must meet some requirements to obtain a gaming license from a gambling commission; and these include that fair gaming is provided, that it is stable financially, and more. Granted, Curacao is not the most reputable jurisdiction for casino licensing. This is because the commission’s oversight of its license holders is lax. However, Curacao is a legit jurisdiction to host an online casino. With the Curacao license, Grand Eagle Casino can be trusted as a fair ground where players can have winnings, and as an operator with the capacity to pay-out every win. Thus, the official license is a statement that a gaming site is legit.
- Operating Record – Grand Eagle Casino has an 11-years record. An online casino that has stayed around this long can only be legit. This is because scams are soon found out for not producing winners or not paying winners; and with such discovery they die out as people sound the alarm and stay away. However, in 11 strong years, Grand Eagle Casino has been producing winners and paying. You’ll find winners of this casino and payment reviews in different independent online platforms. Suffice it to say that a gaming site with this operating record (11 years of consistently producing winners and paying) is very far from being scam.
Is Grand Eagle Casino safe?
Yes, Grand Eagle Casino is a safe online casino. In its words: “we ensure the latest in security and player privacy”. We can say that the sensitive information (such as personal information, payment information, etc) that you submit as part of using Grand Eagle Casino is well protected.
This is because Grand Eagle Casino uses industry standard procedures and techniques in keeping users’ data safe. One of such techniques is the 128-bit SSL data encryption.
This is the same technique used by top financial institutions to keep their online data safe. So, you can be confident that during transmission or storage, your data will not be compromised.
Restricted Countries
While everyone will want to be part of something grand, not everyone can enjoy the grand/ majestic experience that Grand Eagle Casino promises.
This is because, like all legit online casinos, it does not accept registration from players in a certain jurisdiction. Thankfully, the list of restricted countries is relatively short and does not include the United States.
Grand Eagle Casino Sister Casinos
There are also other popular casinos like Grand Eagle you can try out if you want something a bit similar to Grand Eagle Casino. These casinos are referred to as Grand Eagle sister casinos because they have the same games and features.
Below are all the Grand Eagle sister casinos sites:
Complaints
At this juncture, it is good to look at how Grand Eagle Casino is perceived by both players and industry watchers alike.
Players Complaints
On the part of players, there is no doubt that Grand Eagle Casino is seen as a legit online casino. However, it is not immune to complaints which mainly stems from how strictly the casino applies its bonus rules.
To simplify this, look at this line in the casino’s T&C “Non–compliance with all promotion terms and conditions shall be deemed to be ‘Promotion Abuse’ and, as such, gives The Genesys Gaming Group management the right to, at its sole discretion, take appropriate actions in order to facilitate a gaming experience that is fair, enjoyable and favorable to all parties involved”. The “appropriate action” the casino takes for bonus infractions is to decline payment.
As such, you’ll find a few player complaints against the Genesys Group about refusing payments for bonus-this and bonus-that.
It should be said that the Genesys Group has every right to refuse payment for non-compliance to bonus rules. However, the problem is that many of these rules are buried deep in the site that players do not know about them until they are refused payment for not complying with the rules.
Another problem is that even after breaking a bonus rule, the casino will still allow you to deposit and play knowing that it will not pay you any winning from the said deposit because of having broken rule.
That said; staying away from bonuses look the safest gaming strategy if you don’t want stories of non-payment for contravening bonus rules. If you like playing with bonuses, when you claim a bonus in Grand Eagle Casino, search out all rules with an eagle eye, and make sure to follow all of them.
ALSO SEE: Lucky Creek Casino Review
Industry Watchers Complaints
Grand Eagle Casino does not enjoy flying ratings by many leading review sites. However, there is no doubt that it is seen as a legit online casino. The problem stems from the fact that the parent of Grand Eagle Casino (Genesys Technology) has ties with the Grand Prive Group; and that the Grand Prive Group has a bad reputation in the industry for its treatment of its affiliate partners.
Game Offering
| Hits (√) | Misses (X) | ||
| √ | Game quality is superb as it is powered by innovative software providers (Saucify, BetSoft, and Rival) | X | Has about 250 games, which makes it a relatively small casino |
| √ | Download casino and Instant Play mode are available | X | Game variety is relatively limited |
| √ | Mobile gaming is supported, allowing gaming on the move | ||
| √ | Has impressive selection of slots and video pokers |
Software Provider
Grand Eagle Casino is powered by Saucify, BetSoft, and Rival Gaming. These are highly innovative providers that craft some of the best online casino games around. Virtually no other software provider come close to Betsoft when it comes to 3D games with real-life graphics, animations and sound effect.
It is the same with Rival Gaming; it is ahead of the competition when it comes to hyper-exciting interactive games. Saucify is a boutique provider; and it is the go-to provider for superior quality games that are unique. That said; Grand Eagle Casino is really majestic in terms of the quality of games.
However, being limited to these three software providers mean that the variety of experience is limited, as you’ll miss out on enjoying many popular games from leading providers.
Gaming Flexibility
Think the freedom of an eagle as it majestically soars high above! Grand Eagle Casino promises to give the same kind of freedom and traditional feel to your casino experience. First, there’s the freedom of either using a download mode or an Instant play mode. The download version allows you download the casino software to your device, so you play games right from your device.
The Instant Play version is a no-download mode that does not require downloading casino software. Rather, you play games right from the casino servers. Upon reaching the casino’s website from a web browser in any device, you can hit off immediately and start playing.
Secondly, there’s the freedom of either playing games using desktop devices or mobile devices. With the portability of mobile devices (smartphones and tablets), this means that you can enjoy the majestic experience that Grand Eagle Casino promises wherever and whenever you feel like.
Games Selection
Grand Eagle Casino promises a fine selection of great online casino games. It responds with about 250 online casino games. Thus, it is not among the biggest online casinos you’ll see. However, it provides games for a variety of players. The game-type you’ll find in its lobby are:
Slots
Grand Eagle Casino has just over 200 online slots. Yes, you’ll find many more slots in some online casinos; but be rest assured that in here, you’ll not find slots that are more or less duplicates of one another. Also, you’ll find unique games that you may have never seen before.
Also, the collection manages to cover an impressive range of exciting themes, so you can be sure that whatever topic excites you, there are slots games for you. Some of the slots in the house are: Arabian Tales, At The Copa, 2 Millions BC, Faerie Spells, Football Fever, Boomanji, Fruit Zen, House of Fun, Lucky Leprechaun, Mystic Wolf, The Slotfather II, Ogre Empire, etc.
If you want the big wins, Grand Eagle Casino has a number of jackpot slots. However, these are not brought together in a separate section, so you’ll have to know your jackpot games to find them and play in this casino. Some of the jackpot slots are: Mega Gems, Treasure Room, Slots Angels, A Night in Paris, Good Girl Bad Girl, Tycoons, The Glam Life, and Mr. Vegas.
Table Games
If the spinning reels are not for you, Grand Eagle Casino has you covered with its “table games” section. There, you’ll find Roulettes as well as many versions of the game of 21 (which includes Vegas Strip Blackjack, Atlantic City Blackjack, European Blackjack, and more).
However, in our opinion, the table games section is small. Blackjacks are well represented, but other table thrillers are either not available or very limited. There’s no space for live dealer games, so players in Grand Eagle Casino cannot get the experience of playing games operated live in floors of brick and mortar casino studios.
Video Pokers
If you like video pokers (the crazy casino games that give the combo of slot thrill and poker thrills), Grand Eagle makes a fine destination. It has a fine selection of multi-hand and single-hand video poker games with incredible graphics and more. These include: Jacks or Better, Aces and Faces, Deuces Wild, Joker Poker, Bonus Poker Deluxe, and more.
Other Games
This section of the casino had Keno (which included Super Keno and Powerball Keno). If you want a shot at lottery-style games, Grand Eagle Casino also have you covered.
Promotions
| Hits (√) | Misses (X) | ||
| √ | Has a sweet new players bonus – 100% first deposit match up to $300 | X | Wagering requirement is 60x bonus amount, which is relatively high |
| √ | Has other sweet bonuses which includes daily offer, and happy hours promo | X | Maximum cash-out apply after clearing bonuses |
| √ | Has a 5-tier loyalty program |
Bonuses
The majestic experience that Grand Eagle Casino promises include access to an array of casino bonuses to boost your gaming and winning opportunities. These include a new player welcome bonus, and other bonuses for other players.
Welcome Bonus
Make your first deposit and be eligible to claim a 100% match bonus up to $300. Getting up to $300 to start things off is good anytime. We also like that the welcome bonus has a 100% matching, so you get a good bang for your buck.
Other Bonuses
Not new in Grand Eagle Casino; no problem. You’ll still find many offers that you can claim. As of writing, these included:
- Daily Offers – Grand Eagle Casino arranges a match bonus for every day of the week. Thus, any day you deposit, you can claim a bonus. On the Tuesday of rounding up this review, the offer was: 111% match bonus up to $400. The 3 days before, the offers were: Monday – 105% match bonus up to $200; Sunday – 170% match bonus up to $750; Saturday – 150% match bonus up to $800.
- Happy Hour – Grand Eagle Casino calls this “50 reasons to be happy”. Every day between 6am and 10am (EDT), you can get 50 free spins when you play. More so, if you redeem 7 Happy Hour offers 7 days in a row, you’ll be entered into a lucky draw to win a voucher, gift basket, Bonus Money or Free Spins.
Loyalty Program
Grand Eagle Casino offers a 5-tier loyalty program. You earn loyalty points as you play which helps you to climb the levels to enjoy sweet casino rewards. The higher you go in the program, the better perks you enjoy.
The loyalty program is called the Genesys Club which tells you that you can earn points across the entire network of Genesys casinos. Thus, when moving from one casino of Genesys to the other, you’ll not lose your points.
The perks of the program include: tier welcome bonus, birthday bonuses, access to exclusive tournaments, weekly match bonuses, and more.
Bonus Conditions
Casino bonuses always come with conditions. In Grand Eagle Casino, some of the conditions that apply are:
Wagering Requirement
When a bonus is redeemed, a minimum amount must be wagered before withdrawals will be allowed. This amount is the wagering requirement. In Grand Eagle Casino, it is 60 times the bonus redeemed. For example, if you deposit $300 to claim the full welcome bonus ($300); before withdrawals will be allowed, you must wager a minimum of $18,000 (this is 60 x $300).
This 60x wagering requirement is relatively high (many times higher than the industry average which is 40x bonus amount). The implication is that when you play with bonuses in Grand Eagle Casino, it’ll be relatively difficult to clear them to be allowed withdrawals.
Maximum Cash-Out after Wagering
Grand Eagle Casino has maximum cash-out amount for winnings from bonuses. That is, even after meeting wagering requirement, you cannot withdraw what you have as a balance if it is huge. What can be withdrawn depends on the bonus used.
For Match Bonuses, the maximum cash-out amount is dependent on the match percentage of the bonus (it is unlimited if the match percentage is ≤ 100; but it is $1,000 if the match percentage is > 100). Thus, with the welcome bonus coming from a 100% matching of a deposit, you can withdraw whatever you have after meeting WR.
However, with Tuesday bonus (from the daily offers) coming from a 111% matching of a deposit, you can withdraw a maximum of only $1,000, and any remaining balance is forfeited.
For free bonuses which are claimed without a deposit, the maximum cash-out amount is $100. For Free Spins, the maximum cash-out is 5x winnings (from using the spins); but if the Free Spins are part of a match bonus, the maximum cash-out is $100.
Banking
| Hits (√) | Misses (X) | ||
| √ | Supports several currencies like USD, CAD, EUR, etc | X | Deposit and withdrawal options are limited |
| √ | There are fine banking options for depositing and withdrawal (which includes bitcoins) | X | Minimum withdrawal amount ($100) is relatively high |
| √ | Deposits are instantly processed | X | Maximum withdrawal amount is relatively low ($1,500 per week) |
| √ | Minimum deposit limit ($20) is somewhat low | X | Withdrawals are held pending for 2 days, meaning pay-outs are delayed |
| √ | Players get higher max withdrawal amount at higher VIP levels | X | There are fees for withdrawals, which are relatively high |
Depositing
Grand Eagle Casino supports several currencies – USD, CAD, AUD, NZD, EUR, DKK, NOK, and SEK. Playing in your currency is an advantage that this online casino gives that you won’t get in many online casinos.
To put money into your casino account, you’ll find the process relatively easy. After logging in, go to the cashier (from the home page drop down menu) and click on DEPOSIT. Then select a deposit option, and enter the amount to be deposited and information about your payment method.
Deposit Options
Grand Eagle Casino supports many fine banking options for depositing. However, your country of play will determine what options you can use. For example:
- Players playing from the US (who have selected USD) will have the following options available to them: Credit and Debit cards (Visa, Mastercard, American Express), Pre-Paid or gift cards, and Bitcoin.
- Players playing from Canada (who have selected CAD) will have the following options available: Skrill, Ecopayz, and Bitcoin.
- Players playing from the EU (who have selected GBP or EUR) will have the following options available: Visa Credit and Debit cards, Skrill, Neteller, Ecopayz, and Bitcoin
While every player will find banking options for conveniently depositing, it is clear that the options available to players in every supported territory is limited.
Deposit Limit
Grand Eagle Casino has friendly deposit limits. The minimum amount that it allows player deposit into their account is $20. Players want a low minimum deposit amount so that it is easy for everyone. $20 is not rock-bottom low, but it is relatively low.
The maximum amounts that Grand Eagle Casino allows players to deposit into their accounts is relatively high. Thus, should you need to have large sums in your casino account for high-rolling, it’ll be easy to make the deposits.
Deposit Processing Time
This eagle is fast in this regard. Grand Eagle Casino processes deposits instantly. So the deposited funds will appear in your casino account immediately, and ready to fuel your gaming.
Deposit Fee
Grand Eagle Casino does not charge players when depositing.
Withdrawals
The joy of winning is receiving payment. Being legit, you can request payment Grand Eagle Casino, and you’ll be paid. Thankfully, you’ll find the process of requesting payment relatively easy. Once logged in, go to the cashier and click WITHDRAW. Then select a withdrawal option from those available to you, and enter the amount you wish to withdraw and other requested information.
Withdrawal Options
Also, the banking options you’ll find when you go to withdraw depends on where you’re playing from. For example:
- Players playing from the US (who have selected USD) will have the following withdrawal options available to them: Credit Card, Courier Check, and Check (Regular Mail)
- Players playing from Canada (who have selected CAD) or from the EU (who have selected GBP or EUR) will have the following options available: Web wallets, Courier Check, and Check (Regular Mail), Bitcoin
Withdrawal Limits
The withdrawal limits of Grand Eagle Casino are not friendly at all. The minimum amount that it allows players withdraw from their account is $100. Players want a low minimum withdrawal amount so that it won’t take long before one builds a balance that can be withdrawn.
Unfortunately, $100 is relatively high. If you want a casino where you can quickly hit and withdraw some “change”, you’ll have to look away from this majestic eagle of an online casino.
The maximum amount that Grand Eagle Casino allow players withdraw from their account is $1,500 per week. This is a relatively low amount. At this rate, if you have a big balance it’ll take “ages” to completely withdraw it.
Think of having to completely withdraw $50,000 at a rate of $1,500 per week. Thankfully, you can get higher maximum withdrawal amounts by climbing up the VIP levels. The maximum withdrawal amount is: $2,500 per week for Silver-tier players, $3,500 per week for Gold tier players, and $5,000 per week for Platinum tier players.
Pay-out Speed
The flight speed of this eagle is not super-fast when it comes to delivering your payments. This is because it has a 2 days withdrawal pending time. When you submit a withdrawal request, the casino does not process it until 2 days after.
The pending time is so that, should you choose to, you can reverse the withdrawal and have the funds again for playing. See this as a temptation to recommit your funds to chasing more winnings. Of course, you risk losing it all when you do. Thus, in many quarters, this withdrawal pending time is hated not just because it delays pay-outs but also because it is predatory.
After the pending period, withdrawal processing is swift; but payments to players’ accounts will only take place every Monday and Thursday. Thus, the payment may have to wait again if it is processed before either of these days.
After approved payments are issued, how fast it’ll take to be received will depend on the withdrawal method used. e-wallets and bitcoin payments are instantly received; payment to credit cards will take 6 – 8 business days; Courier Checks take 5 business days; while Checks sent vis regular mail takes 21 busines days.
Withdrawal Fees
Grand Eagle Casino charge for withdrawals. Yes, the eagle has to fuel its tanks. Courier Checks cost $/£/€30; Regular Mail Check cost $/£/€15.71; while Web-wallets and Bitcoins are free. Payment to Credit Cards cost $7 (for US players) and $15 (for Canada and EU players).
Customer Support Service
| Hits (√) | Misses (X) | ||
| √ | There’s a friendly support team that can be contacted for help | X | The regular FAQ self-help resource is not available |
| √ | Provides several options for contacting support agents – Emails, Telephone, and Live Chat | ||
| √ | Support service is available 24/ 7 | ||
| √ | Email response time is relatively fast |
Contact Help
Should you have concerns, Grand Eagle Casino provides a 24/ 7 customer support with well-trained consultants that can assist you with any issues you may have. You’ll have your pick of how reach a support agent, as Grand Eagle Casino supports an email service Live Chat, and Telephone service.
The email address to send your enquiries is support@grandeaglecasino.com. Most players will get replies in a few hours (which is very fast). For the telephone; simply call the number: 888 595 5835. It is toll-free, so call charges should not prevent you from calling for help. For the Live Chat, a link to the platform is available in the “support” page of the website. Response times are also pretty quick.
Self Help
The ultimate self-help resource is the FAQ (Frequently Asked Questions) page. Unfortunately, the website of Grand Eagle Casino did not feature an FAQ. However, there is an “Info” section where you’ll find informative articles about various aspect of the casino, such as Terms and Conditions, Banking, News, and more.
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Conclusion
Grand Eagle Casino is a 10+ years online casino from Genesys Technology. It comes with an exciting theme that promises a grand/ majestic casino experience. Thankfully, Grand Eagle Casino lives up to this.
Games are actually very great, and are unique. Promotions are also great; and are available all the time. Also, the casino supports easy payment systems, so you should not have problems with depositing or withdrawing.
However, to the question of whether we’ll play in Grand Eagle Casino; our answer is that there are many better options. We didn’t like that Grand Eagle Casino is relatively small and have limited options in many game categories. We also didn’t like that promotions come with a high 60x wagering requirement which makes it difficult to clear bonuses.
Then there’s the problem of how the casino often uses its many (often unknown) bonus rules to refuse payments. Coming to money matters: maximum withdrawal amount is relatively low, so it’ll take a long time to completely withdraw a large balance; and withdrawals are held pending for 2 days, so payments do not come very fast.
There’s no question that Grand Eagle Casino is legit. We just think there are better legit options.
However, if you can live with the “misses” highlighted in the different sections of this review of Grand Eagle Casino, not only will you not have a problem playing in the house, you’ll find joy in it.
