Category: Genesysaffiliates.com

Lucky Creek Casino has been around for over a decade, as it was established in 2009. It is operated by Genesys Technology N.V.

Lucky Creek Casino sister sites are Treasure Mile, Mandarin Palace Casino, Grand Eagle Casino, Black Lotus Casino.

And which are all online casinos operated by Genesys Technology.

Lucky Creek Casino has a super-thrilling theme. Will you want the experience of donning a cowboy hat to go gunslinging? You can have that at Lucky Creek Casino.

This online casino has an Old West theme, which promises a blend of the excitement of the old west mixed with the thrill of modern-day wins.

This exciting Wild West gunslinging theme is well immersed in the site, giving players good vibes on every page.

Does Lucky Creek Casino have a wide assortment of high-quality and thrilling games?

Does it have a huge amount of rewarding casino bonuses?

Does it offer excellent casino services (like fast and easy depositing and pay-outs, effective customer support etc)?

In the first place, is Lucky Creek Casino legit?

This Lucky Creek Casino review will examine the casino in order to provide the information that will help you answer these questions and also shows you all the Lucky Creek Casino sister sites.

Is Lucky Creek Casino legit?

Yes, Lucky Creek Casino is a legit casino licensed and regulated by Curacao in the Netherlands Antilles.

In our legitimacy check, we look at the operator of the casino, the casino’s licensing, as well as its operating record.

• Operator’s Profile – In this regard; given that the company that Lucky Creek Casino comes from is 100% legal and highly reputable, it can only be legit. The website is owned and operated by Ardera Limited (Chytron 30, 2nd Floor, Office A22, 1075, Nicosia, Cyprus), which uses the gaming license of its holding company Genesys Technology N.V. (Vredenburg, E-commerce Park, P.O. Box 420, Curacao). Being fully registered, the Genesys Group is 100% legal. Also, having a host of gaming sites that are roundly regarded as legit, the Genesys Group is highly reputable and respected.
• Licensing – In this regard; given that Lucky Creek Casino is regulated, it is very likely going to be legit. The casino is licensed in Curacao in the Netherlands Antilles. To obtain a gaming license, an online casino will go through an approval process to determine that it meets certain operator requirements (which includes technical and financial solidity) established by a gambling commission. That is, the casino must satisfy the gambling commission that it is a fair house where people can win games, that it has the capacity to pay winners, and more. That said; the Curacao eGaming license tells us that Lucky Creek Casino has been certified a fair house that can produce winners and a responsible house that will pay winners. However, it must be said that while the Curacao license is legit, it is not the most reputable because the commission is operator-friendly. That is, its licensing requirements are not the most stringent, and its oversight of its license holders is somewhat lax. As such, while the fact that Lucky Creek Casino is officially licensed should end the discussion of whether it is legit, it doesn’t. Yes, it is regulated, but this regulation is relatively weak meaning the casino has to prove its legitimacy the old way (via its operating record).
• Operating Record – In this regard, given that Lucky Creek Casino has a fine record of creating and paying winners, it can only be legit. Operating for over a decade is not a joke. Know that scam sites die off in no time. However, not only does Lucky Creek Casino has this long 10+ operating record; but the evidence shows that winners consistently emerge in the casino, and that it pays. Since scams do not pay, a record of paying winners can only mean that Lucky Creek Casino is legit.

Is Lucky Creek Casino safe?

Yes, Lucky Creek Casino is a safe online casino because it uses advanced technology to safeguard its players’ data.

This safety check means that the casino is supposed to ensure that the sensitive information that you submit is well protected and does not get into the hands of unauthorized third parties.

Thankfully, Lucky Creek Casino ticks this box, as it uses the best industry approved procedures to control and ensure the safety and confidentiality of your information. These procedures include:

• A secure network topology, which includes state of the art firewalls
• Encrypted communication system
• Authentication and access control procedures
• External and internal audit examinations

With such industry-standard procedures in place, you can play with peace of mind knowing that your sensitive information (personal information, payment information, and more) will not fall into the wrong hands.

Lucky Creek Casino Restricted Countries

Unfortunately, the magical fun that Lucy Creek Casino promises is not available to everyone.

However, Lucky Creek Casino is the opposite of online casinos that accepts players from only a few countries and restrict everyone else.

Its list of restricted countries is relatively short. Its “terms and condition” page has these restricted countries like Australia, Curacao, France, Germany, Hungary, Netherlands, South Africa, Switzerland, United Kingdom, and the United States.

It should be said that the site speaks as one that accepts players from the United States. So, it’s a little confusing why the US is on this list.

Lucky Creek Casino Sister Sites

There are other popular sites like Lucky Creek Casino that you could use if you are not satisfied with Lucky Creek Casino. They are known as Lucky Creek Casino sister sites because they have similar features and games.

Below are the Lucky Creek Casino sister sites:

• Big Dollar Casino
• Black Lotus Casino
• Grand Eagle Casino
• Treasure Mile Casino
• Mandarin Palace Casino

Legality & Safety – Summary

Lucky Creek Casino scores 9/ 10 here

Coming with an exciting Wild West theme, you’ll wonder if Lucky Creek Casino is legit. It is. First, it comes from the 100% legal and respectable Genesys Technology. Secondly, it has an official gaming license. Though the Curacao eGaming license is not the most reputable, it is fine. Thirdly, it has a 10+ record of creating winners. In terms of safety, Lucky Creek Casino keeps users’ data well protected using industry approved procedures.

Games on Lucy Creek Casino

Lucky Creek Casino is powered by Betsoft, Rival Gaming, and Saucify (BetOnSoft). These are leading game studios; which means that Lucky Creek Casino is able to provide some of the most fun games you’ll find around.

For example, Betsoft is famous for its range of 3D slots, which features detailed graphics and animations; while Saucify is more like a boutique provider which means high-end games to a small group of casinos.

When you pick games in Lucky Creek Casino, you’ll be blown away with quality features.

Games Selection

Lucky Creek Casino has just over 230 online casino games. This makes it a relatively small online casino. The games featured are categorized as follows:

Slots

Slots are the most popular online casino games everywhere. Thus, the top online casinos respond with a wide assortment of slots.

Lucky Creek Casino read that script; holding just over 200 online slots, the spinning reels clearly rule its lobby.

While the total number is relatively small, its variety is impressive. You can go old-school with classic slots, and you can roll with the times with a range of video slots.

Also, no matter your interests, you are sure to find exciting slot themes to max your entertainment; themes include animals, fruits, Egyptian, Western, Oriental, adventures, crime, movies-inspired, and more

With Betsoft and Rival Gaming featured, Lucky Creek Casino holds a lot of popular slot games.

Some of these are 2 Million BC, A Night in Paris, At the Copa, Faerie Spells, Fruit Zen, Good Girl Bad Girl, Gunslinger’s Gold, Lucky Leprechauns, Mr Vegas, Ogre Empire, Stampede, The Slotfather II, Whale O’ Winnings, and more.

However, with many games also drawn from Saucify, Lucky Creek Casino is able to provide many exclusive slots games that you won’t find in many places.

Table Games

Which gunslinger of the ol’ West who hit the pubs will not want to take a seat at the tables? In this gaming saloon themed after the ol’ West, players will find the table thrillers as there’s a “table games” section.

However, it is not as robust as the slot section. As of writing, the section featured only 10 titles.

Players who like the card tables will find 9 Blackjacks, which includes Single Deck Blackjack, Atlantic City Blackjack, European Blackjack, and Vegas Strip Blackjack.

Outside the card, you’ll find European Roulette. We did not find such games as Baccarat, Table Pokers, or Craps. There was also no room for Live Casino games.

Poker

Lucky Creek Casino has a “Poker” section that holds the slot-poker hybrid – video pokers. As of writing this review, 11 titles were featured. These are Aces and Faces Poker, Deuces Wild Bonus Poker, Bonus Poker Deluxe, Bonus Poker, Deuces & Joker Poker, Deuces Wild Poker, Double Bonus Poker, Double Double Bonus Poker, Jacks or Better Poker, Joker Poker, and Triple Doble Bonus Poker.

Other Games

If you’ll want a shift from the regular online casino games, Lucky Creek Casino has an “other game” category that holds Keno. 4 different keno titles were featured, which included Power Ball Keno and Super Keno.

This means Lucky Creek Casino is also thin in this section. Such other games as Scratch Cards and Bingo games are not provided.

Gaming Flexibility

Upon reaching the website of Lucky Creek Casino, you can instantly load games and start playing using your web browser.

This is the Instant Play mode of play; which gives the flexibility of playing online casino games using any device.

You do not have to download and install the casino software to your device before you can play games.

So, when gaming, you are not restricted to a particular device (because it is where the casino software is installed).

Using any device (as long as you have an internet connection), you can reach the casino from a web browser, and instantly start enjoying the magical fun that its games promise.

Lucky Creek Casino also has an excellent mobile casino. Thus, not only will you be able to play games on the go using your mobile devices (Smartphones and tablets), but the fun you’ll enjoy on mobile is as magical as when using desktop devices.

However, as it is everywhere, the casino’s full range of games are not available when playing on mobile.

Game Offering – Summary

Lucky Creek Casino scores 6/ 10 here

First, it has high-quality and unique online and mobile games. However, with only 3 software providers featured, you may not find your favourite providers (and their games). Secondly, with just over 230 games, Lucky Creek Casino is relatively small. Thirdly, Lucky Creek Casino has 200+ slots that will please slots lovers. It also has relatively fine offerings of Blackjack, Video Poker and Keno. However, fans of other games will be disappointed as there is little or nothing else. Players who crave the big wins will also be disappointed as Lucky Creek Casino does not feature a jackpot section.

Promotions on Lucky Creek Casino

Bonuses

Lucky Creek Casino has bonuses for its players. This starts with a welcome bonus for new members and continues with a host of other interesting offers.

Welcome Bonus

The welcome offer is a 100% match bonus up to $500 + 25 free spins on the Age of Spartans slots.

This welcome offer is relatively huge. Being able to get up to $500 in bonuses is good any time, but they’re over 2-dozens free spins that can also be claimed.

Also, the offer is 100% matching, so you get a good bang for your buck.

Other Bonuses

Bonuses are not for new players alone. Many other bonuses were available which other members could access. These offers included:

• Six Shooter Mondays: Every Monday, you can simply log in and claim 66 Free Spins. You are only required to have made at least 6 deposits (or a total deposit of $120) in the 6 days before.
• Happy Hours: Spin for the four hours between 6am EDT to 10am EDT on any day, and the next time you make a deposit, you’ll receive 50 Free Spins.
• Elvis in the Building Promo: With this offer, players were able to win Collector’s Elvis LP’s in a lucky draw.
• Triple Fun: This is a 300% match bonus up to $75.
• Daily Offers: This offer means that any day of the week you deposit, you’ll be able to claim a match bonus. As of writing Lucky Creek Casino review, the Saturday Offer was 150% match up to $800, while the Sunday Offer was 170% match up to $750.

Loyalty Program

Lucky Creek Casino has a multi-level loyalty program that rewards players as they play. You’ll earn points as you play; the more points you earn the higher you climb in the program, and the more benefits you can enjoy.

However, Lucky Creek Casino gives out very little about the loyalty program. There is nothing on site about the entry requirement of each level, and the particular benefits unlocked in each level.

Bonus Conditions

Casino bonuses have limited effect, so it’s important to consider some of these.

Bonus Wagering Requirement

Bonuses in Lucky Creek Casino are subject to a 60x wagering requirement. This means that when you claim bonuses, you must wager a minimum of 60 times the bonus amount before you can request payment.

Thus, if you get a $100 bonus before withdrawals will be permitted you must wager a minimum of $6,000. Having to wager a minimum of $6,000 to clear a $100 bonus tells you that the wagering requirement is high.

When you claim bonuses in Lucky Creek Casino, it’ll take a good amount of wagering to clear your bonuses and be able to withdraw.

Contribution to Wagering

When rolling over bonuses, games of Lucky Creek Casino have the following contributing percentages: 

100%	Slots, Keno
50%	Roulettes, Three Card Poker
25%	Baccarat
10%	Video Poker
5%	Blackjack

This means the slots (or keno) should be your game if you want to clear bonuses as fast as possible.

Also, the contribution of Roulettes to play-through is higher than you’ll find in many other casinos. Thus, it’ll be fine to play Roulettes here when using bonuses.

Maximum Withdrawal Amount

Also, after meeting the wagering requirement, there’s a limit on how much can be withdrawn.

The maximum cash-out amount depends on the particular bonuses as follows:

• Deposit Match Bonus – If the match percentage of the deposit bonus is 100% or less, there is no maximum withdrawal restriction; but if the match percentage is more than 100%, then a $1,000 maximum withdrawal limit applies. Thus, when you use the welcome offer (100% up to $500), you can withdraw whatever you have as a balance; but when you use the Sunday Offer (150% match up to $800), you cannot withdraw more than $1,000 even if you have a 6-figure sum after meeting WR.
• Free Bonuses – If you claim a bonus without depositing (like the birthday bonus), should you meet WR, you’ll be limited to withdrawing a maximum of $100
• Free Spins – Winning obtained from using free spins is the “bonus” which must be rolled over. Upon meeting roll-over requirement, you’re limited to withdrawing a maximum of 5x the “bonus”. However, if the free spins redeemed is part of a match bonuses (like the 25 free spins that’s part of the welcome offer), the maximum withdrawal allowed on those particular free spins is $100.

Promotions – Summary

Lucky Creek Casino scores 7/ 10 here

First, Lucky Creek Casino has interesting bonuses, which starts off with a relatively attractive welcome bonus (100% match up to $500 + 25 free spins). However, the wagering requirement is 60x bonus amount which means it’ll take some work to clear bonuses and be able to withdraw.

Banking Methods on Lucky Creek Casino

Deposit Methods

First and foremost, unlike many online casinos, Lucky Creek Casino is not a single currency house. It lists the currencies it accepts as USD, CAD, GBP, EUR, SEK, DKK, and NOK.

It should be remembered that the United Kingdom is among the list of restricted countries; so, it’s confusing that GBP is mentioned in the casino’s T&C as an accepted currency.

Tellingly, players are required to select their preferred currency of play when signing up; and GBP is not available in the drop-down menu. In place of it in the menu is NZD.

Importantly, depositing is a breeze. Once logged in, you’ll find the deposit button that you can click to reach the cashier.

Then it’s simply a matter of selecting your preferred deposit option, and entering requested information in the relevant fields.

Lucky Creek Casino supports a good number of banking options for depositing. These include credit/ debit cards, prepaid cards, e-wallets, and cryptocurrencies.

Specifically, the options you’ll find are MasterCard, Visa, American Express, EcoCard, Paysafe Card, Neteller, Skrill, and Bitcoin.

However, the particular options you’ll find available to you depends on your territory. For example, US players can only use credit/ debit cards and bitcoin.

Deposit Limit

In Lucky Creek Casino, the minimum deposit amount is $20. Players want a low minimum deposit amount so everyone can afford depositing.

The $20 minimum deposit of Lucky Creek casino is not the lowest you’ll find, but it is relatively fine.

Deposit Processing Time

With its gunslinging theme, it’s not surprising that Lucky Creek Casino moves with bullet speed when it comes to processing deposits.

With virtually all methods, deposits are instantly processed, which means that you’ll have the deposited funds in your account immediately.

Deposit Fee

It is free to deposit in Lucky Creek Casino.

Withdrawal Options

Everyone lay to win, and winners will want to claim their prizes (aka withdraw). Thankfully, Lucky Creek Casino is a legit house that features withdrawals.

Also, requesting payment is a breeze. Once logged in, you’ll easily find your way to the cashier page and to the withdrawal section.

Then it’s simply a matter of selecting your preferred withdrawal option, and entering requested information in the relevant fields.

Withdrawal Options

When it comes to withdrawing from Lucky Creek Casino, the banking options you can find are Skrill, Neteller, Ecocard, Cheque, Wire Transfer, and Bitcoin.

This is also not the most exhaustive of banking options, but it’ll serve. The support for bitcoin is particularly impressive.

Withdrawal Limits

The minimum withdrawal amount is $100. This is one thing we didn’t like about withdrawals in Lucky Creek Casino.

No one will want to be made to build a big balance before he/ she can make withdrawals, so everyone wants a low minimum withdrawal amount. Unfortunately, the $100 minimum of Lucky Creek Casino is on the high side.

At the other end of the rope, Lucky Creek Casino also has an unfriendly maximum withdrawal amount.

Everyone will want high maximum withdrawal amounts so that it’ll not take long to completely withdraw a large balance.

Unfortunately, it’s low here. The maximum withdrawal amount is $1,500 per week. This low amount means it’ll take very long to withdraw any large amount.

For example, withdrawing a $50,000 balance will take about 9 months of weekly withdrawal.

Thankfully, players will be able to get higher maximum withdrawal amounts as they climb up the VIP levels.

For example, Silver-tier players get a maximum payout of $2,500 per week; Gold tier players get a maximum payout of $3,500 per week; Platinum tier players get a maximum payout of $5,000 per week.

Pay-out Speed

Everyone who submits a withdrawal request will want the payment to come with bullet speed. Unfortunately, though Lucky Creek Casino carries the gunslinging theme well, its pay-outs do not feature bullet speed.

First, all Genesys Technology Casinos hold withdrawal requests pending for 2 business days.

That is, when you request payment, the casino does not process your request until 2 business days later.

Withdrawals are held pending so that players who change their minds can reverse their withdrawal so that the funds will be returned to their casino accounts.

Secondly, the Genesys Technology casinos process and issue payments only on Mondays and Thursdays.

Thus, should your withdrawal be released on Tuesday, it’ll rest again till Thursday before it is processed. In our opinion, Lucky reek Casino knows that players will cringe at this.

This is because it is thanks to you in advance for your understanding on this matter.

After your payment is issued, how long it’ll take before you receive it will depend on your withdrawal method as follows:

• e-wallets – instant receipt once payment is processed
• Bitcoin – Up to 5 Business days once payment is processed
• Wire Transfer – Up to 10 Business days once payment is processed
• Courier Cheques – 15 Business days to receive payment (10 days to receive, 5 days to clear)

Withdrawal Fee

When it comes to withdrawals, a service fee may apply depending on the withdrawal method used. Wire Transfer attracts a $20 fee, Courier Cheques attract a $30 fee, while it is free for the other options.

Banking – Summary

Lucky Creek Casino scores 6/ 10 here.

First, it is fine that many convenient options are supported; and having bitcoin is a big plus. However, the banking options are not as exhaustive as you’ll find in many online casinos.

Secondly, deposit limits are just fine; but withdrawal limits are way out of line. First, you’ll need to build your account to at least $100 (which is relatively high) before you can withdraw.

Also, players are limited to withdrawing a maximum of $1,500 per week. Thus, it’ll take a long to completely get out a large balance.

Thankfully, higher tiers in the loyalty program have increased maximum withdrawal limits (up to $5,000).

Thirdly, while deposits move with bullet speed, withdrawals are somewhat slow.

This is because withdrawals are held pending for 2 working days before processing, and payments are issued only twice a week.

Complaints

Before joining any online casino, it is always good to know what its members are saying about it, as this is one of the best gauges of how well the casino is.

For this section, we scoured the web to find complaints from players of Lucky Creek Casino.

Yes, there are players’ complaints as you’ll expect of any online casino that has been around for as long as Lucky Creek Casino has been.

At this time, we’ll say that many players’ complaints (which we verified) can be traced to bonuses.

That is, Lucky Creek Casino is famous for refusing payment for contravening bonus rules. Worse still, many of these bonus rules are buried deep in the Terms and Conditions.

For example, we saw many instances of players being refused payment for “claiming free bonuses back to back”. Somewhere, the casino has a rule that you have to make deposits in between free bonuses.

While the casino is within its right to uphold its rules, the problem is that these rules are buried so deep you’ll not know of their existence until it is too late.

There was one unique complaint of a player who was refused payment for using a free casino chip that he wasn’t eligible for. The problem is why a player is allowed to claim a bonus that he/ she is not eligible for.

It gets even more interesting; in this case, the chip was manually added to the player’s account by one of the casino’s support agents.

Thus, when using Lucky Creek Casino, it doesn’t matter that you get an invite to claim a bonus, it doesn’t even matter that you contacted a support agent to manually add the bonus to your account, you have to make sure that you are eligible for the bonus, else you cannot withdraw any winnings resulting from using the bonus.

However, it does not sit well with us that an online casino will allow you to deposit knowing that it will refuse you payment of any winning obtained.

With the many issues of refusing payments resulting from the use (misuse) of bonuses, it’s wise to steer off the bonuses of Lucky Creek Casino.

Except you have your spectacles on to find whatever bonus rule applies, and then make sure to not contravene any.

ALSO SEE: Pirate Slots Review

Customer Support Service

To make sure that you always experience high times and good tidings at Lucky Creek Casino, it has friendly support agents that you can reach out to if you need assistance with anything.

Cheekily, it says while you can try using smoke signals to contact the support service, it makes getting help a whole lot easier by providing new-fangled contact channels. These include email, telephone, and Live Chat.

The email address to send your submissions is support@luckycreek.com; the telephone number to call is 888 595 5835; while a link to the Live Chat is available on the “Contact us” page of the website.

Emails are answered within a few hours (which is very good), and you can get instant feedback using the telephone service and Live Chat.

First, it is impressive that the support service of Lucky Creek Casino is available 24/ 7 (24 hours a day, and 7 days a week). Thus, you can get help anytime you need it.

Also, having a range of contact channels means that when getting the help you can use a method that you’re more comfortable with.

Conclusion

Lucky Creek Casino is a legit casino licensed by the Government of Curacao and also owned by a reputable company.

With Lucky Creek Casino excellently showcasing the Old West theme, it comes out as an exciting gaming destination.

It is a legit online casino; and it has great games, especially slots. However, its game library is relatively small. It has a good range of promotions. However, rolling over bonuses may take some work because of a relatively high wagering requirement.

Note that Lucky Creek Casino shows no mercy when it comes to refusing payment for breach of bonus rules. Thus, steering away from the bonuses is a wise course. If you’ll want to claim bonuses, you’ll want to check out for bonus condition, including those hidden in the fine prints.

The withdrawals section did not get us excited. This is because payments do not come fast (as a result of a 2 days withdrawal pending time and withdrawal limits are not friendly (a high $100 minimum withdrawal limit means staying in the site longer before reaching the withdrawal threshold, and a low $1,500 per week maximum withdrawal limit means withdrawing a large balance will take very long).

That said; while Lucky Creek Casino is a legit online casino, we cannot recommend it in good faith. This is especially because we cannot live with how the casino goes about exercising its bonus rules.

However, if you can live with this and the other “misses” highlighted in the review, you’ll find Lucky Creek Casino a fine online gaming destination.

Lotus Asia Casino is an online casino that promises to cater to your every whim and enthral you with unique yet delicate beauty and splendour, just like that of the mystical lotus flower itself. This suggests that you’ll have a time of your life in this online casino.

The question is whether this is just some sweet advertising or whether Lotus Asia Casino will really cater to your every whim and enthral you all the way on your gaming journey.

That is, does it have the quality and variety of games that’ll keep everyone entertained? Does it have attractive bonus offers that’ll keep everyone excited about being in the house? Does it offer top services (like painless and fast transfer of funds, effective customer support, etc) that’ll make everyone name it as their go-to gaming house? In the first place, is it legit and safe?

This review will examine Lotus Asia Casino in order to provide the information that will help you answer these questions and more.

About Lotus Asia Casino

At a glance

Website	www.lotusasiacasino.com
Established	2011
Owner	Genesys Technology N.V.
Licensed	Curacao Gambling Commission
Safety	SSL Technology
Accepted Countries	US and many other worldwide countries

Introduction

Lotus Asia Casino was established in 2011, so it is already pursuing a decade in the industry. It is owned by Genesys Technology N.V. and operated by subsidiary company Ardway Ltd. It is one of 7 casino sister sites coming from these groups; some of the others (which are its sister sites) are Black Lotus Casino, Mandarin Palace Casino, Lucky Creek Casino, and more.

Inspired by the Lotus flower which is a symbol of many Asian cultures, Lotus Asia Casino promises to enthral you just like the mystical lotus flower itself.

A unique characteristic of the lotus is magically rising above the dirtiest of waters to produce one of the most glorious blossoms you’ll find. Thus, the promise of Lotus Asia Casino is to provide top-notch online casino gaming services that’ll help you rise above every gloom to a glorious victory.

Is Lotus Asia Casino legit?

Lotus Asia Casino is definitely a legit online casino. This position is reached after considering the following:

• Operator Profile – Lotus Asia Casino comes from the Genesys Group. Being a fully registered company, the Genesys Group is 100% legal; and having many other casinos that are reputable for paying, the Genesys Group can be thought of as reliable. A gaming site from an operator of this profile can only be legit.
• Licensing Detail – Lotus Asia Casino is licensed by the Curacao Gambling Commission. Curacao is officially considered a legit casino licensor. The jurisdiction imposes minimum requirements on operators which must be met before its gaming license is obtained. These include: software certification, providing technical audit of each gaming system, providing evidence that there is enough financial resources to pay player winnings, and more. Thus, amongst other things, the Curacao license guarantee that the casino provides fair games that can produce winners, and that the casino is able to pay winners. A gaming site that is this regulated and answers to an authority is more likely to be legit.
• Operating Record – Lotus Asia Casino has been around for almost a decade. This is enough time for ay scam online casino to be found out (as either being rigged and not producing winners, or producing wines and not paying). However, in its 9+ years existence, the evidence points to Lotus Asia Casino creating winners and paying. The homepage reports that pay-outs in 2018 was up to $117 million (albeit it seems this is across the Genesys Casinos). Searching the web, we also found winners of Lotus Asia Casino in different independent platforms, as well as a few payment proofs. A gaming site with a long record of paying winners can only be legit.

That said; with Lotus Asia Casino backed by a 100% legal operator, fully licensed, and having a relatively long operating record of paying winners, there’s no doubt that it is a legit online casino.

However, some questions have been raised around these points with which we establish the casino’s legitimacy. For example:

In terms of operator profile, some people hold that the Genesys Group which owns Lotus Asia Casino is not “all clean” because of its ties to the Grand Prive Group. This Group made some moves that resulted in substantial lost earnings for loyal affiliate partners; accusations of unethical practices followed, and it was quickly given a “rogue” tag in the iGaming community.

However, it had never been proven that the Genesys Group was associated with the Grand Prive Group when the latter made those infamous moves. If the association came afterwards, then it’s not fair to see the Genesys Group as any less on account of those moves.

What is also not said in the discussion is that the Grand Prive Group has made remedy things by offering affected partners a percentage of losses suffered.

In terms of licensing detail, some persons point to the fact that the Curacao eGaming license is just a “rubber stamp” license. That is, that it is relatively weak and does not give much player protection. Yes, the Curacao is an operator-friendly jurisdiction. Guidelines are weak; as such virtually anyone who can stump up its fees (which are sone of the lowest around) will be licensed. Also, there is little or no oversight of its license holders; as such some casinos with its license has closed without the commission doing anything.

Is Lotus Asia Casino safe?

Lotus Asia Casino is a safe online casino. This is because whatever data you enter into the casino is well-protected. It makes use of industry approved procedures, which includes the bank-grade SSL technology.

Restricted Countries

Despite its name suggesting so, Lotus Asia Casino is not an online casino targeting players in the East. It accepts players from many countries of the world, including the United States. In fact, it has a relatively small list of restricted countries.

Summary

Despite the question marks that some may perceive hovers over it because of its ties to the Grand Prive Group and its weak Curacao licensing, Lotus Asia Casino is definitely a legit online casino. If nothing else, “$117 million pay-outs in 2018” answers that question.

Game Offering

At a glance

Software	Saucify, Betsoft, Rival
Mode of Play	Download, Instant Play, Mobile
Number of Games	320+
Game Variety	Slots, Table Games, Video Pokers, and other games (Scratch Cards and Keno)

Software Providers

Lotus Asia Casino is powered by Saucify, Betsoft, and Rival. This is the cue you need to know that Lotus Asia Casino provides crème de la crème of online casino games.

Saucify is a highly innovative software provider famous for creating unique games with colourful designs that are only available in select online casinos. Betsoft is famous for developing video slots of entirely new generation – the 3D slots which features with superior graphics and realistic animations. Rival are famous for developing some of the most enthralling games – the i-slots which allow players develop their own unique storyline as the game progresses.

However, this means that Lotus Asia Casino cannot serve players that fancy games from any of the other software providers.

Game Flexibility

Lotus Asia Casino gives you the option of choosing how to play. You’ll find the option to download casino software to your device; and there’s also the Instant Play mode.

The download mode means downloading a casino software to your device before you can access the casino. But you’ll get access to the full version of the casino and will get a smoother experience because internet connectivity issues will not be a problem.

The Instant Play mode means simply opening your browser, reach the casino website and start playing games as soon as you’re logged in. It also gives the flexibility of playing games from different devices, as there’s nothing like accessing games from a particular device where the casino software is installed.

Lotus Asia Casino also gives you the option of playing games on the go using mobile devise (smartphones and tablets). It works with the popular mobile operating systems. That said; it doesn’t matter that you’re on the go, you can enjoy casino gaming with Lotus Asia Casino to rise above the gloom.

Games Selection

You need a rich variety of games to rise above every gloom. In this regard, Lotus Asia Casino provides about 350 online casino games. With this number, it is only struggling to break out of the small casino circle. In terms of variety, its games are distributed across the following categories:

• Slots

There are numerous Classic Slots and Video Slots to be found in this section. All of the entertaining themes are covered – Oriental, Wild West, wildlife, fruits and food, ocean, space, jungle, sports, and more. Bonus rounds, free spins, and jackpots are just some of the features you’ll find. One advantage of Lotus Asia Casino is that it is able to offer exclusive games; many of the slots titles you’ll find are ones you may never have seen before.

Some of the titles include House of Fun, Monkey Business, Lucky Leprechaun, Tails of New York, Football Fever, Yeti Hunt, Throne of Gold, Fruit Zen, 7 Chakras, 2 Million BC, Rise of Spartans, Gunslinger’s Gold, Zodiac, and more.

• Table Games

Lotus Asia Casino also provides a number of casino classics. If you’re out for Blackjacks, you’ll find variants like Vegas Strip Blackjack, Atlantic City blackjack, European Blackjack, and Single Deck Blackjack. For other cards games, there are a few Baccarats and the table poker variant – Three Card Poker. If the card tables do not excite you, you’ll a couple of Roulette titles as well as Craps.

While Lotus Asia Casino does more than most online casinos in the table games section, it can do better. We didn’t like that it did not incorporate live dealer games. These are games streamed live from real casino studios; and as such, give players the real casino experience without forgoing the convenience of online gaming. We also didn’t like that when playing directly from your browser, table games options are severely limited; you’ll find only one Roulette title and about 8 Blackjack titles.

• Video Pokers

Lotus Asia Casino aces it in terms of video pokers. It outdoes most casinos that are even many times its size. The selection boasts of single-hand and multi-hand denominations of the top video poker games which includes Jacks or Better, Deuces Wild, Joker Poker, Aces and Faces, Bonus Deuces, Bonus Poker Deluxe, and more.

• Other Games

Lotus Asia Casino boasts of the “other games” category which usually holds lottery-style games for fast-paced gaming and instant gratification. The games you’ll find in this section include Scratch Cards and Keno. It was disappointing enough that Bingos were not featured. However, when using in-browser play, only 4 Keno games are available.

That said; Lotus Asia Casino really caters to every gaming preference. However, games could not be launched in practice-play or demo mode. This means that you’ll have to play with real money every time; there’s no provision to try out games risk-free.

Summary

Despite being a relatively small online casino (with about 350 games), Lotus Asia Casino is able to offer a rich variety of superior-quality and enthralling online casino games. It sure serves top-notch online casino gaming entertainment.

Promotions

At a glance

Welcome Bonus	$25 free money + 99% match bonus up to $999
Other Bonuses	Daily Offers, Happy Hours, Bonus Bonanza Drop and more
Loyalty Program	Yes (Genesys Club program)
Wagering Requirement	60x bonus amount

Bonuses

Players wants account boost from time to time. Lotus Casino responds with different opportunities to win free money to play with or free plays. These come in the form of: a welcome bonus redeemable by new players, and other bonuses redeemable by other players.

Welcome Bonus

As of writing, new players to Lotus Asia Casino are welcome with: $25 free money + 99% match bonus up to $999. This is a super-attractive bonus.

First, is the no-deposit part. Simply register an account, and you can get $25 to play with (without having to deposit anything. Secondly, the match deposit is huge. Getting $999 free to play with is no joke.

Other Bonuses

A host of other bonuses where available, with some seasonal and others fairly perpetual. Some of these were:

• Daily Offers – This ensures that you get an account boost any day of the week you make a deposit. The offers are as follows: Mondays – 105% match up to $200, Tuesdays – 111% match up to $400, Wednesdays – 120% match up to $900, Thursdays – 110% match up to $500, Fridays – 150% match up to $100, Saturdays – 150% match up to $800, Sundays – 170% match up to $750.
• Happy Hours – This offer gives you a reason to play in the morning. The hours between 6am and 10am (EDT) daily is designated happy hours; and when you play in those hours, you can win 50 free spins. To sweeten the deal; redeeming this offer in 7 consecutive days, gives you a ticket to a weekly draw to win bonus money, free spins, gift basket, and vouchers.
• Bonus Bonanza Drop – How many online casinos have $10,000 up for grabs weekly? This offer gifts the lucky winner of a Thursday prize draw $10,000 bonus money. Any week you deposit and play, you earn a ticket to the Thursday prize draw of the following week.
• Quaterback Slot Promo – This promo was on the slot “Quaterback”. Play and win and you’ll get medals which translate to free spins and bonus money.

Loyalty Program

As you play, you earn loyalty points. These points can later be exchanged for bonus money; and will help you climb up the levels of the loyalty program in order to access more player perks. These perks include: tier welcome bonus, weekly bonuses, birthday bonuses, anniversary bonus, access to exclusive promotions, higher maximum withdrawal limits, priority support, and more.

However, Lotus Asia Casino does nor clearly present the loyalty program. For example, it does not clearly state the number of levels the program has, the number of loyalty points required to unlock the levels, and the particular benefits of each level.

Bonus Conditions

To know if casino bonuses are worth redeeming, they must be considered without referring to the conditions attached. In Lotus Asia Casino, some bonus conditions to note include:

Wagering Requirement (WR)

A 60x wagering requirement apply in this casino. That is, should you redeem a $100 bonus, before you can request payment, you must wager a minimum of $6,000. This is calculated: 60 x $100. Wagering $6,000+ to clear a small $100 bonus! That’s some huge wagering!

However, it is the case because the 60x WR is relatively high. To put it in perspective, what comes out as the industry’s average WR is 40x bonus amount. That said; in Lotus Asia Casino, it’ll take a huge amount of wagering to clear a bonus and be able to withdraw.

Maximum Cash-Out

Maximum cash-out amounts apply when you use bonuses in this casino. It means after meeting WR, you cannot withdraw your balance if it is a large amount.

If the bonus used is free money (no-deposit bonuses), withdrawals (after meeting WR) are limited to a maximum of $100. If you use free spins, winnings obtained are credited as bonuses to which WR apply. After meeting WR, withdrawals are limited to a maximum of 5x the credited bonus.

However, if the free spins were claimed as part of a match bonus, withdrawals are limited to a maximum of $100. Thankfully, with match bonuses, you can enjoy uncapped cash-outs if the matching is ≤ 100%; but if matching is > 100%, then withdrawals are limited to a maximum cash-out of $1,000.

The sole purpose of this cap is so that players do not get big pay-outs when they claim and play with bonuses. Thus, we are no friends of it.

Complaints Relating to Bonuses

It should be said here that the Genesys Group have a reputation for being intolerant with bonus abuse. In the review platforms, you’ll find complaints that the Group refuse payment for breach of bonus rules.

One bonus rule that many players have fallen victim to is that free bonuses should not be claimed back to back. That is, after claiming a free money, you must make a deposit before you should claim another free money.

Though the complaint of “refusing payment because of bonus abuse” is seen more often than we’ll want, it should be said that the Genesys Group does not stand alone in this. All casino operators refuse payment for bonus infractions. If anything, this should wake players up to the importance of reading the fine prints for bonus rules when they plan to claim bonuses.

Summary

There’s no doubt that Lotus Asia Casino offers many attractive bonuses; from a welcome bonus to daily and weekly offer, and a loyalty program. However, looking under at the bonus conditions, the attractiveness of the bonuses takes a hit.

The 60x wagering requirement is high, and there are caps on cash-out amount after meeting play-through. Then, there’s the issue of the casino’s ruthlessness when any of its many oft hidden bonus rules is broken.

Banking

At a glance

Supported Currency	USD, CAD, AUD, EUR, GBP, DKK, NOK, SEK
Deposit Options	Bitcoin, Visa, Visa Debit, Mastercard, American Express, Paysafecard, GiroPay, EcoPayz, Neteller, Skrill, and Bank Wire Transfer
Deposit Limits	Minimum: $20
Deposit Processing	Instant
Withdrawal Options	Bitcoin, EcoPayz, Neteller, Skrill, Courier (by Regular Mail), Courier Check, and Bank Wire Transfer
Withdrawal Limits	Minimum: $100, Maximum: $1,500 per week
Pay-out speed	2 days pending period + 1-day processing + (1 – 21) business days

Depositing

With Lotus Asia Casino not allowing practice play, you’ll have to deposit to play. You can deposit and play in several currencies like USD, CAD, AUD, EUR, GBP, DKK, NOK, and SEK.

Also, depositing is a walk in the park. Log in to find the cashier in the menu button, then click on “deposit” to reach the deposit page. There, select a deposit method and follow the instructions.

• Deposit Options

Lotus Asia Casino caters to several banking preferences. It supports: Bitcoin, Visa, Visa Debit, Mastercard, American Express, Paysafecard, GiroPay, EcoPayz, Neteller, Skrill, and Bank Wire Transfer. However, the particular banking options you’ll find when you open the deposit page depends on where you are playing from.

While its supported deposit options are somewhat limited, it should not be a problem finding options to conveniently make your deposits.

• Deposit Limits

The minimum deposit amount when using Lotus Asia Casino is $20. This is not the lowest around, but it is low enough; as such, more players can afford to deposit and play.

• Deposit Processing Time

Lotus Asia Casino process all deposits instantly. Almost immediately after hitting “deposit”, the funds will be pushed to your casino account and available to be used for playing.

• Deposit Fees

Lotus Asia Casino does not charge for deposits.

Withdrawals

Everyone who plays casino games wants to win, and everyone who wins will want to withdraw. Being a legit online casino, Lotus Asia Casino honours withdrawals and issue payments. Importantly, the process of requesting payment is also a walk in the park. Log in to find the cashier, then click on “withdraw” to reach the withdrawal page. There, select a withdrawal method and follows the instructions.

• Withdrawal Methods

Different banking systems are also available for withdrawing. These are: Bitcoin, EcoPayz, Neteller, Skrill, Courier (by Regular Mail), Courier Check, and Bank Wire Transfer.

• Withdrawal Limits

The minimum amount that Lotus Asia Casino will allow you withdraw is $100. This is relatively high, as it does not allow players to hit a couple of tens and pull them out.

At the other end of the spectrum, the maximum amount that Lotus Asia Casino will allow you withdraw is $1,500 per week. This is relatively low; and it means you’ll labour to completely withdraw a large balance. For example, withdrawing a $15,000 balance will take 10 long months of making weekly withdrawal transactions.

Thankfully, the higher you get in the loyalty program, the higher maximum withdrawal amounts you’ll be allowed. Silver players can withdraw $2,500 per week; Gold players can withdraw $3,500 per week; while Platinum players can withdraw $5000 per week.

• Pay-out Speed

Lotus Asia Casino does not process withdrawals instantly. It holds withdrawals pending for 2 days before it moves on them. The pending period is to “tempt” players into cancelling their withdrawal and having the funds available again to play with.

If you do not cancel and the 2 days passes, the withdrawal is processed. Approved payments are issued only on Mondays or Thursdays. This means that your payment may have to wait again. When issued, it’ll take between a few minutes and 21 days to be received, depending on the selected withdrawal method.

Web-wallets take up to 48 hours, Bitcoins take up to 5 business days, Bank Wire Transfers take 7 – 10 business days, Courier Checks take 5 – 7 business days, while Check (by Regular Mail) take 21 business days.

• Withdrawal Fees
• When withdrawing using Bitcoin or the web-wallets, there are no charges; but when using other options, there are charges. Bank Wire Transfers cost $20, Courier Checks cost $30, while Check (by Regular Mail) cost $15.71.

Summary

Lotus Asia Casino provides convenient banking options that caters to different preferences, so everyone should easily deposit and withdraw.

While banking limits and transaction speed are fine when depositing, they’re unfriendly when withdrawing.

Unfriendly withdrawal limits? Needing a $100 balance before withdrawals can be made, and having to withdraw large balances at the rate of $1,500 per week.

Unfriendly withdrawal speed? Withdrawals are held pending for 2 days and may have to wait again after processing because payments are issued only twice a week.

Customer Support Service

At a glance

Contact channels	Email (support@lotusasiacasino.com), Telephone (888 595 5835), and Live Chat
Service Availability	24/ 7
Email Response time	Within 24 hours

Contact Support

Help is always available so that players do not hit roadblocks on their online casino journey. Lotus Asia Casino provides a support team that is available 24 hours a day, 365 days a year. Even more important is that different contact channels are supported – email, phone, and live chat.

The email address for your submissions is: support@lotusasiacasino.com. Also, you’ll not wait forever to get a reply; Lotus Asia Casino answers most emails within 24 hours which is relatively fast. The phone number to call for help is: 888 595 5835.

This is a toll-free line, so you won’t have to think about call charges. Phone service also gives you instant feedback. The Live Chat can be accessed from the “contact us” page of the website. Like the phone service, feedback is instant.

Self Help

If you’re one that don’t mind finding answers yourself, you’ll find the informational links at the bottom of the website very useful. However, Lotus Asia Casino does not feature the traditional FAQ page.

Summary

Lotus Asia Casino supports players all the way. It provides a 24/ 7 service that can be contacted via email, phone, and live chat. Response time is also relatively fast with every contact option. However, the site lacks an FAQ page where players can quickly find help themselves.

Conclusion

Lotus Asia Casino is an online casino from the Genesys Group. Drawing from the unique ability of the lotus flower to rise from the mud to a glorious blossom, it can only be promising to be a gaming destination that’ll help players rise above every gloom onto a glorious gaming victory.

Thankfully, Lotus Asia Casino lives up to this on many fronts. It sure provides enthralling online casino games that cater to different gaming preferences.

Stepping through its virtual doors, you are welcomed with an amazing “$25 no-deposit bonus + $999 match bonus” combo; and afterwards, more offers can be accessed daily and weekly. Lotus Asia Casino also offers fine banking systems which make for easy depositing and withdrawing. Also, help is always available.

However, this does not mean that Lotus Asia Casino has it alright all-through. There are aspects of the casino that didn’t sit well with us. We can easily forgive its relatively small size; it won’t be easy, but we can also forgive its high wagering requirement and other unfriendly bonus conditions.

But we can’t forgive its unfriendly withdrawal limits – we don’t like being required to build a 3-figure sum before we can withdraw; and should we hit a large win, we won’t want to withdraw it all to take forever. Thus, Lotus Asia Casino will be at the back of the queue of online casino’s we’ll play at.

However, there’s no doubt that Lotus Asia Casino is a legit and safe online casino. There’s also no doubt that its positives outweigh its negatives. It’s just that we can’t live with some of those negatives.

But if you go through the cons section and can live with what’s there, you’re sure to find Lotus Asia Casino an excellent online casino.

ALSO SEE: Black Lotus Casino Review

Pros

• Uses a simple website (www.lotusasiacasino.com) that showcases an exciting theme
• Has an official license from Curacao
• Keeps users’ data safe using SSL technology
• Accepts players from the United States and many other countries of the world
• Provides high-quality games from 3 innovative game developers – Saucify, Betsoft, and Rival
• Games are accessible on a downloadable version and Instant Play version
• Mobile gaming is supported
• The game variety includes slots, table games, video pokers, and speciality games
• Welcomes new players superbly with a $25 no-deposit bonus and match bonus up to $999
• Has many other bonuses and promotions
• Minimum deposit amount is $20 which is fair
• Deposits are instantly processed
• A support team is available that can be contacted via email, phone, and live chat
• Support service is available 24/ 7, and response time is relatively fast

Cons

• The Genesys Group (its operator) has ties to the irrefutable Grand Prive Group 
• Gaming choices (especially table games) are limited when using Instant Play
• The wagering requirement is 60x bonus amount, which is relatively high
• Maximum cash-out amounts apply after meeting the wagering requirement
• Deposit and withdrawal options are somewhat limited
• The minimum withdrawal amount is a high $100
• The maximum withdrawal amount is very low – $1,500 per week
• Payments are relatively slow, because withdrawal request is held pending for 2 days, and approved payments are issued only twice a week
• There’s no FAQ for self-help

Though having its roots in the dirtiest waters, the lotus flower miraculously produces a glorious blossom. It’s no surprise that many are drawn to the mystique and exquisiteness of the lotus.

Drawing inspiration from the lotus, Black Lotus Casino says it is an online casino that has regaled players with its mystique and splendour ever since it was established.

The question is whether this is just some clever theming or whether Black Lotus Casino is really a gaming destination that gives delight or amusement.

That is, does it have a variety of high-quality online casino games to deliver top-notch casino entertainment? Does it provide players with choice casino bonuses and promotions? Does it offer top casino services (like effective customer support, easy and fast transfer of funds, etc)? In the first place, is Black Lotus Casino legit?

This Black Lotus Casino review will look at Black Lotus Casino in order to provide the information that will help you answer these questions and more.

About Black Lotus Casino

Introduction

Black Lotus Casino was started in January 2013. It is owned and operated by the Genesys Group of Casinos.

This Group is responsible for about 6 other online casinos which include Lucky Creek Casino, Mandarin Palace Casino, Grand Eagle Casino, and Big Dollar Casino. Thus, Black Lotus Casino has many illustrious sister sites.

With the lotus flower having deep symbolisms in Eastern culture, Black Lotus Casino is an Asian themed online casino promising to pleasure you with the splendour of the East, and to cast a spell of endless fortune over you with the enduring mystique of the East. It goes off with a simple website that will appeal to everyone (newbies and legends alike).

Is Black Lotus Casino legit?

Black Lotus Casino is a very legit online casino. In checking its legitimacy, we looked at its operator profile, licensing detail, and operating record.

• Operator Profile – There’s no doubt that the operator of Black Lotus Casino (Genesys Technology N.V.) is 100% legal and reputable. This is because it is a fully registered company which has a host of other reputable sites to its name. An operator of this profile is not likely to put out a scam gaming site.

However, it should be stated that while recognizing that Black Lotus Casino is legit, some industry watchers hold back from recommending it because of a perceived question marks over its operator. This is because the Genesys Group also now owns the Grand Prive Group, and this Group has largely been regarded as rogue since a strategic move saw them cancel their affiliate program (and started another) leading to substantial lost earnings for their affiliate partners. However, it is not clear whether Genesys Group owning of Grand Prive was before or after the latter’s infamous move. If it was after the move, then the Genesys Group cannot really be dragged into it. Also, it seems the Grand Prive Group has offered some recourse for those affiliate losses (that is, paying a percentage of every dollar earned).

• Licensing Detail – Black Lotus Casino is licensed and regulated by the Curacao Gambling Commission. There’s no doubt that Curacao is a legit licensing jurisdiction. A licensed casino is answerable to the licensing institution for its practices. Thus, it will ensure fair gaming is provided and that it operates responsibly (especially in terms of paying winners). With Black Lotus Casino having the legit Curacao e-gaming license, it should be a legit casino giving fair gaming and operating responsibly.

However, it should be said that while recognizing that the Curacao licence is a legit e-gaming license, some industry watchers look down on it. This is for two reasons. First, the Curacao Gambling Commission has weak standards (it licenses just about anyone that can pay its fees). Secondly, it has lax (to no) oversight of its operators, as some curacao casinos has closed and disappeared with players’ funds with the commission doing nothing. However, as said earlier, Curacao is a legit jurisdiction. It’s just that bad elements take advantage of their low standards. Also, in recent times, the commission has moved to up their standards.

• Operating Record – Black Lotus Casino has been operating since 2013. There’s no doubt that this is enough time for a scam to be discovered. However, in this time, Black Lotus Casino has not been called out for having rigged games or for not paying. The casino displays some interesting statistics in its website, one of which is “$117 million pay-outs in 2018”. Also, search the independent online platforms, and you’ll find winners of Black Lotus Casino and evidence of pay-outs. With Black Lotus Casino having a 7-years operating record of creating winners and consistently paying, it should be a legit online casino

However, it should be stated that there are relatively many complaints of Black Lotus Casino refusing payment for bonus abuse (breaking one or more bonus rules). One finger pointed at the casino is that some of these rules are deeply buried. Another finger pointed at it is that it will allow players to continue depositing and playing knowing a rule has been broken and winnings from the plays will not be paid. However, all online casinos refuse payment for bonus abuse. If anything, that the Genesys Group ha a reputation for this is reason for players who wish to use bonuses to properly read and keep bonuses rules.

Is Black Lotus Casino safe?

Black Lotus Casino is a safe online casino. There should be no fears about entering sensitive information whether that be your names, contacts, credit card detail, etc. Black Lotus Casino ensures that users’ data is well protected. It uses industry approved procedures which includes the bank-grade SSL (Secure Sockets Layer) technology.

Restricted Countries

Black Lotus Casino does not accept players from everywhere. However, that’s to be expected of legit online casinos because of compliance to gambling laws in different territories.

Thankfully, Black Lotus Casino accepts players from the United States, which is a good one if you consider that many online casinos have packed up from the US. In fact, Black Lotus Casino has a relatively small list of restricted countries. That is, it serves players from many parts of the world.

Black Lotus Sister Sites

There are other popular and legitimate casinos like Black Lotus. These casinos are known as Black Lotus Casino sister sites. The reason they are called Black Lotus sister casinos is that they share the same games, features and management.

Below are Black Lotus sister sites:

1. Treasure Mile Casino
2. Big Dollar Casino
3. Grand Eagle Casino
4. Mandarin Palace

Summary

Black Lotus Casino scores 8.5/ 10.0 in this section.

Black Lotus Casino starts off with a simple website which perfectly showcases an exciting Asian theme. Given that it has a 100% legal operator (Genesys Group), that it is officially licensed (Curacao), and that it has a 7-years operating record, Black Lotus Casino is definitely legit. Using SSL technology, it keeps users’ data safe.   However, we didn’t like that its operator’s links to the infamous Grand Prive Group, and its relatively weak Curacao licensing will raise some questions about its legitimacy.

Game Offering

Software Providers

Black Lotus Casino is supplied by Saucify, Betsoft, and Rival, which are all highly innovative developers of online casino games. Saucify is renowned for having first-rate unique games that you’ll only find in select casinos; Betsoft is renowned for its 3D games that captivates with realistic graphics and animations; while Rival is renowned for its super-addictive i-slots that captivates with storylines that unfolds as the game progresses.

Thus, Black Lotus Casino has you covered as far as premium entertainment goes.

Gaming Flexibility

Black Lotus Casino can be accessed via download and Instant Play. The download mode means getting the casino software to your device before you can play games; while the instant play mode means instantly accessing games upon reaching the casino website via a web browser.

The latter allows playing games from any device – being a no-download mode, there’s nothing like having to play from the device where the casino software is installed.

Black Lotus Casino can also be accessed on mobile devices (smart phones and tablets). Thus, players are given the freedom of playing games on the move.

Games Selection

Black Lotus Casino is about the same size as its sister sites. It holds 320+ games, meaning it is not among the industry’s inventory leaders. However, the games on offer includes all of the favourites. The different game categories are:

Slots

The indisputable online casino favourites are available in their numbers. You’ll find over 250 slot titles. Yes, you’ll find casinos with more numbers; but Black Lotus Casino is able to give 250+ truly unique slots. That is, Black Lotus Casino does not hold different slots titles that are basically the same just to boost its numbers.

Whatever your slot preference, this casino has the titles you’ll want. Classic slots and latest video slots are provided in a range of thrilling themes. The selection comes in a range of coin sizes and pay-lines, so every type of bankroll and playing style is catered for.

Some of the top slot titles you’ll find are: Football Fever, Lucky Leprechaun, Age of Spartans, Wolf Street, 2 Million BC, Fruit Zen, House of Fun, 7 Chakras, and more.

Table Games

Black Lotus Casino also ha a great selection of table games. The cards have ruled the casino tables, and this casino provides the different card games – Blackjack, Table Poker, and Baccarat. You’ll also find that it provides various iterations of the individual card classics.

For example, Blackjack fans will find different titles which includes Classic Blackjack, Vegas Strip Blackjack, Atlantic City Blackjack, and more. Other table games you’ll find are Craps and Roulettes.

However, given that Black Lotus Casino has a relatively fine selection of table games, it was disappointing that it did not feature live tables – live dealer games streamed from floors of brick and mortar casinos.

Video Pokers

Another strong section of Black Lotus Casino is its Video Pokers. The selection includes single-hand and multi-hand video pokers. Specific titles you’ll find include: Jacks or Better, Aces and Faces, Joker Poker, Bonus Deuces, Deuces Wild, and more.

Other Games

Black Lotus Casino also offers alternative games in its “Other Games” section. Here, you’ll find different Kenos titles and Scratch Cards.

Summary

Black Lotus Casino scores 8.0/ 10.0 in this section.

Drawing high quality games from Saucify, Betsoft and Rival, and giving the flexibility of in-browser play and mobile gaming, Black Lotus Casino has you covered as far as premium entertainment is concerned.   However, with only 320+ games, it is a relatively small online casino; and gaming options can be very limited especially with the instant play mode.

Promotions

Bonuses

Black Lotus Casino says it has promotions running monthly, weekly, and almost every day, such that players will be able to enjoy rewards just about any time. We categorize these bonuses into: welcome bonus (for new players), other bonus (for everyone else), and a loyalty program (that rewards players who stick around).

Welcome Bonus

As of writing this review, the promotions page of Black Lotus Casino was advertising a 2-part welcome bonus for new players. This is as follows:

• First deposit: 300% Match Bonus up to $1,000 on your first deposit (using the code: FIRST300) PLUS 50 Free Spins on the video slot, Charmz (using code: FIRST50).
• Second deposit: 50 Free Spins on the “Millionaire’s Life” slot (using code: SECOND50) OR 399% Match up to $1,000 (using code: SECOND399)

This is a lovely offer. Getting extra money to play with (or free plays) is lovely but getting up to $1,000 is simply amazing. What is more, the match percentages of the offer are high giving you a big bang for your buck. For example, with the 300% matching of the first deposit bonus, to claim the full $1,000 bonus, you need a deposit of about $334.

Other Bonuses

If you’ve been holding an account with Black Lotus Casino, there are different bonuses and promotions to access. As of writing, these include:

• Daily Offers – As the name suggests, this is available every day. Simply make a deposit (any day of the week), and you’ll get extra money to play with. It works as follows: Mondays – 105% match bonus up to $200, Tuesdays – 111% match bonus up to $400, Wednesdays – 120% match bonus up to $900, Thursdays – 110% match bonus up to $500, Fridays – 150% match bonus up to $100, Saturdays – 150% match bonus up to $800, Sundays – 170% match bonus up to $750)
• $10,000 Bonus Bonanza Drop – As the name suggests, this offer puts $10,000 bonus money up for grabs. The casino does a random draw every Thursday with the winner to win $10,000 bonus for 10 hours of pure fun. Simply deposit and play in a week, and you’ll get a ticket to the following week’s prize draw.
• 4 Hours of Power – This offer is a reason to play in the 4 hours between 6am and 10am (EDT) daily. By playing in this period, you can get 50 Free Spins. Also, redeem this offer over 7 consecutive days, and you’ll be entered into a weekly lucky draw to win a voucher, gift basket, bonus money, or free spins.
• A Bonus-A-Day – This offer also has the goodies for players on a daily basis.
• Quaterback Promo – Players who play the slot “Quaterback” and win will be rewarded with medals, and this can be exchanged for free spins and bonus money. For example: bet $1 and win $5. and you’ll receive a Blue Medal which is worth 5 free spins; bet $1 and win $10, and you’ll receive a Bronze Medal which is worth 15 free spins; bet $1 and win $25, and you’ll receive a Silver Medal which is worth $25 bonus money; etc

Loyalty Program

Black Lotus Casino is also part of the Genesys Club, which is a loyalty program that rewards your plays across the casinos of the Genesys Group. The program is tiered. Simply play, and you’ll earn loyalty points to climb up the levels.

The higher your status level, the sweeter player perks you’ll enjoy. The perks from the program include: exchange of points for bonus money, tier welcome bonus, weekly bonus, access to exclusive promotions, birthday bonus, anniversary bonus, and more.

However, the program is vague. Black Lotus Casino does not make it clear how many levels there are, or requirements for entering each level, or particular benefits of each level. Players that want all the information before jumping into anything will be disappointed at how vaguely Black Lotus Casino presents the loyalty program.

Bonus Conditions

As mentioned earlier, Black Lotus Casino and its sister sites have a reputation for refusing payments for the flimsiest of breaches of bonus rules/ conditions. Thus, it’s important to carefully read bonus terms and make sure to comply. Some of the conditions that apply are:

Wagering Requirement (WR)

Bonuses claimed in Black Lotus Casino must be rolled over 60 times before withdrawals can be made. Thus, if the full $1,000 first deposit match bonus is claimed, before withdrawals can be made, a minimum of $60,000 must be wagered.

This is calculated: 60 x $1,000. Having to wager $60,000 to clear a $1,000 bonus is a product of a high wagering requirement. That said; when thinking of using bonuses in Black Lotus Casino, know that its high wagering requirement will make it relatively difficult to clear the bonus and be able to make withdrawal.

Maximum Cash-Out

Also, after meeting wagering, you cannot withdraw the whole balance you’re left with, especially if it is big. This is because there are maximum cash-out amount on cleared bonuses. This maximum depends on the type of bonus used:

• Match bonuses – no maximum restriction if the match percentage is 100% or less; but withdrawals are limited to a maximum of $1,000 if the match percentage is above 100%
• Bonus Money – withdrawals are limited to a maximum of $100
• Free Spins – withdrawals are limited to a maximum of 5x bonus amount (where the bonus amount is winnings obtained from using the free spins). However, if the free spins are obtained as part of a match bonus, withdrawals are limited to a maximum of $100

You’ll find that the match percentages of bonuses in Black Lotus Casino is high. While this is good (giving you good bang for your buck), it means that pay-out cannot be more than $1,000. After meeting WR, anything you may have above the maximum cash-out amount is forfeited.

Summary

Black Lotus Casino scores 7.0/ 10.0 in this section.

Black Lotus Casino kicks things off with a sweet welcome bonus (300% match bonus up to $1,000). A host of other attractive bonuses are available, including daily match bonuses, free spins offers, and leaderboard challenges. There’s also a loyalty program.   However, we didn’t like that the bonus wagering requirement is 60x. This means having a lot of wagering to do to clear bonuses. Worse still, maximum cash-out caps apply after clearing bonuses, ensuring that you cannot take home massive pay-outs.

Banking

Depositing

In Black Lotus Casino, players can deposit in US Dollars (USD), Canadian Dollars (CAD), Australian Dollars (AUD), Euros (EUR), British Pound (GBP), Danish Krone (DKK), Norwegian Krone (NOK), and Swedish Krona/Kronor (SEK).

Depositing is easy – login, go to the cashier from the menu button, click “deposit”, select a deposit option, and fill the form.

Deposit Options

For depositing, Black Lotus Casino cater to a fine range of banking preferences – credit/ debit cards, prepaid cards, web wallets, and even cryptocurrency. Specifically, the deposit options are: Visa, Mastercard, AmEx, Paysafe card, EcoPayz, Neteller, Skrill, and Bitcoin.

Though, the list is relatively small; but players will have no problem conveniently depositing. Also, your territory will determine the particular banking options that’ll be available to you in the deposit page.

Deposit Limits

Unfortunately, Black Lotus Casino is not a gaming house where you can put in a tenner and play. The minimum deposit amount is $20. This is not the bottom-low minimum deposit amount that most players will want so that depositing is easily affordable; but it is not bad at all.

Deposit Processing Time

Black Lotus Casino processes all your deposits instantly. So immediately you pay-in, your funds will be ready for you to start playing with.

Deposit Fees

When depositing, Black Lotus Casino is the fee-free service that everyone will want.

Withdrawal

We’ll say it unashamedly, we play casino games to have winnings and boost the bankroll. So, we give the withdrawal section more weight than any other aspect of an online casino. Yes, Black Lotus Casino pays winners. Importantly, submitting a withdrawal request is easy – login, go to the cashier, click “withdraw”, select a withdrawal option, and fill the form.

Withdrawal Options

When withdrawing, you’ll also find fine (but not exhaustive) banking options. Specifically, these are: Skrill, Neteller, EcoPayz, Check (via Regular Mail), Courier Check, Wire Transfer, and Bitcoin.

Withdrawal Limits

This is one area of Black Lotus Casino that we didn’t like at all. This is not a gaming house where you can hit some small wins and pull out the money. This is because the minimum withdrawal amount is $100. This is relatively high. Having to build a 3-figure balance before withdrawals can be made does not make for good reading.

Also, should you hit a big win, it will take a long time to completely withdraw your money. This is because the maximum withdrawal amount is $1,500 per week.

This is a relatively low amount. At the $1,500 per week rate, it’ll take over 6 months to completely withdraw a simple $10,000 balance. However, higher withdrawal limits are possible by climbing up the loyalty levels (Silver – $2,500 per week, Gold – $3,500 per week, Platinum – $5000 per week).

Pay-Out Speed

This is another area we do not think Black Lotus is great about. To put it mildly, it does not give speedy pay-outs. Pay-out timeframes can be separated into three.

• First, there is a 2 days withdrawal pending period. Every submitted withdrawal request is held pending for 2 days. While 2 days is not the longest pending time in the industry, it does not make for good reading that the casino does not move to process a withdrawal request until 2 days after. This “pending time” is an allowance for players to reverse their withdrawal so that the funds are made available to play with. Thus, the pending time delays payments. We usually point out in our reviews that withdrawal pending times are predatory. This is because reversing a withdrawal to play with the funds is essentially risking what you have in hand in a wild chase for more.
• Secondly, there is the processing and issuing of the withdrawal request. While processing is within a day, the casino issues approved payments only on Mondays and Thursdays. This twice a week issuing of payments can delay payment. For example, payments processed on Tuesday will have to lie fallow till Thursday before they are issued.
• Thirdly, there is the external processing time, which is the time from when the casino issues your payment to when you receive it. This time depends on your selected withdrawal method as follows: Web wallets – 24 to 48 hours, Bitcoin – up to 5 business days, Wire Transfer – 7 to 10 business days, Courier Check – 5 to 7 business days, Check (by Regular Mail) – 21 business days. 

Withdrawal Fees

When withdrawing from your Black Lotus Casino account, fees range from $0 to $30 depending on the withdrawal method used as follows: Bitcoin and web wallet – $0; Wire Transfer – $20; Check (by Regular Mail) – $15.71; Courier Check – $30.

Summary

Black Lotus Casino scores 7.0/ 10.0 in this section.

Black Lotus Casino lights this stage by supporting several currencies and providing a couple of fine banking systems for depositing and withdrawing.   However, banking limits could be better, especially when withdrawing. We didn’t like that $100 balance is required to be able to withdraw, and that withdrawals are limited to a maximum of $1,500 per week. Pay-out speed is also not friendly-fast; and we can pitch the blame at the 2-days withdrawing pending time, and the twice a week issuance of approved payments.

Customer Support Service

Contact Help

Black Lotus Casino says it is a real pearl when it comes to support. It provides a 24/ 7 support service manned by agents it says are “friendly and proficient”. If you have questions of issues, you can reach out via email (support@blacklotus.com), phone (888 595 5835), or live chat. Emails are answered within 24 hours, while the phone and live chat give instant feedback.

Self-Help

We didn’t find an FAQ page where answers are provided to frequently asked questions. This is disappointing because the FAQ resource usually provides quick assistance to savvy players who don’t mind finding answers to questions themselves. However, the “info” and “news” section at the bottom of the website holds links to many informational pages that could answer some questions.

Summary

Black Lotus Casino scores 9.0/ 10.0 in this section.

Black Lotus Casino lights this section by not only providing a friendly support team, but also providing many contact channels (email, phone, and live chat). More importantly, response time is relatively fast; and the service is available round the clock.   However, we’ll also like to see an FAQ page to provide quick self-help.

Conclusion

Black Lotus Casino is an Asian themed online casino from the Genesys Group that promises to pleasure you with the splendour of the East.

Thankfully, Black Lotus Casino is one online casino that will really pleasure you. Thanks to being powered by some of the most innovative game developers, its online and mobile games are stunners; and they include many unique titles you may have never seen before.

You’ll also get the account boost you need, as Black Lotus Casino is generous with the bonuses. When it comes to offering deposit bonuses with high match percentages, you’ll be hard-pressed to find a better online casino. Black Lotus Casino also provides fine banking systems which allow for easy depositing and requesting payment.

However, this does not mean that Black Lotus Casino is that faultless saint. While it is definitely a legit online casino where winnings can be made and that can be trusted to pay, it does not make our list of casinos we’ll want to play at.

Why? First, clearing bonuses will be sufferable because of the casino’s high wagering requirement. Secondly, we don’t like staying too long in an online casino before being able to withdraw but this casino has a high $100 minimum withdrawal amount.

Also, we wouldn’t want it to take many months of weekly transactions to completely withdraw our winnings; but it is so here because of its low $1,500 per week maximum withdrawal amount.

In our opinion, the positives of this casino outweigh its negatives. But we still wouldn’t play here because we just cannot live with some of these negatives (as highlighted in the cons section below).

However, if you can live with the items in the cons section, then nothing should stop you from making Black Lotus Casino your go-to online casino.

ALSO SEE: Big Dollar Casino Review

Pros

• Operated by the 100% legal Genesys Group of Casinos
• Has an official gaming license (from Curacao)
• Has a 7-years operating record of paying winners (with $117 million paid out in 2018 alone)
• Accepts players from the United states
• Provides high quality games (from Saucify, Betsoft, and Rival) for premium entertainment
• Provides Instant Play mode allowing for instantly accessing games using a web browser
• Supports mobile gaming to give the freedom of playing on the go
• Has a fine selection of unique slot games that you won’t find everywhere
• Has a relatively fine selection of table games and video pokers
• Starts players off with an amazing first deposit bonus (300% match up to $1,000 + 50 free spins)
• Provides many other fine bonuses as well as a loyalty program
• Supports a several currencies including a crypto option
• Minimum deposit amount is $20 which is fair enough
• Deposits are instantly processed, so you can start playing immediately after depositing
• Different channels are provided for contacting the support service (email, phone, and live chat)
• The support service is available 24/ 7; and response time is relatively fast

Cons

• The casino’s operator (Genesys Group) has ties to the infamous Grand Prive Group
• Gaming options are limited when using the Instant Play mode
• The loyalty program is vague
• The wagering requirement is high (60x bonus) which makes it hard to clear bonuses
• Big pay-outs are not possible when using bonuses, because maximum pay-outs are capped low after meeting the wagering requirement
• The deposit and withdrawal options are relatively low
• The minimum withdrawal amount is $100, which is high
• The maximum withdrawal amount is $1,500 per week which means it’ll take long to completely withdraw large balances
• There’s a 2-days withdrawal pending time
• Payments are issued twice a week (Mondays and Thursdays)
• A self-help FAQ resource is not provided

Big Dollar Casino! With a name like this, you don’t need a hint to know what this online casino promises. It can only be advertising as an online gaming destination where players can hit the big wins, and get the big pay-outs.

The question is whether this is just some advertising gimmick to draw in players, or whether Big Dollar Casino is really a legit online casino where players can not only win but win big, and can be sure of getting paid.

Since online casinos are primarily for entertainment, another important question is whether Big Dollar Casino offers “big thrills”. Does it have a wide assortment of top-quality and entertaining online casino games? Also, does Big Dollar Casino offer “big deals”; that is, does it have a good range of rewarding bonus offers and promotions? Also, is using Big Brother Casino stress-free; that is, does it offer excellent services (like easy and fast payments, effective customer service, etc)?

This Big Dollar Casino review will examine Big Dollar Casino in order to provide the information that will help you answer these questions and also all the Big Dollar sister casinos you can use as alternatives.

About Big Dollar Casino

Big Dollar Casino promises to give the big wins. This section of the review looks at whether it is truly a legit platform where players can win big and receive payment.

Introduction

What is Big Dollar Casino? These are the casino’s own words: “We’re an online casino for serious players i.e. players that come into the casino for the big deals, big thrills and the big wins”. This theme should excite every online casino player.

Big Dollar Casino is owned and operated by Genesys Technology NV. It was started in 2006, which makes it one of the first sites of this operator. Some of the others sites from Genesys are Lucky Creek Casino, Grand Eagle Casino, and Mandarin Palace Casino. Big Dollar Casino is very similar to its sister sites, so if you’ve seen and like any of these other casinos from Genesys, you’ll like Big Dollar Casino.

Like its sister sites, the website of Big Dollar Casino comes with a simple design; you won’t find the graphics-overload or text-overload that characterize most gaming sites. Upon reaching the site, you’ll find the registration section and be able to create an account in about a minute. Interestingly, if you have an account in any of its sister sites, you can use the log in details in Big Brother Casino. Visit the casino here: www.bigdollar.com.

Is Big Dollar Casino legit?

Big Dollar Casino is definitely a legit online casino.

First, Big Dollar Casino comes from a 100% legal and respected operator. The Genesys Group which is responsible for Big Dollar Casino is a fully registered company. Usually, operators of scam sites do not have legit company registration certificates. Also, the Genesys Group is responsible for other gaming sites that industry watchers rate as legit. With its sister sites all legit, it is highly unlikely that only Big Dollar Casino will steer to the scam fields.

Secondly, Big Dollar Casino has a gaming license from curacao. This means that it is regulated. That is, before it was allowed to operate, it had gone through an approval process where it satisfied the gambling commission that it meets certain operator standards (which included providing fair games, and being financially solid). Thus, the Curacao license of Big Dollar Casino tells you that its gaming results are fair, and that it is able to pay winners.

These are marks of a legit online casino. However, it should be said that the Curacao eGaming license is not seen as a sure-fire mark of legitimacy. This is because the gambling commission has relatively weak standards, and its oversight of its casinos is lax. Thus, though Big Dollar Casino has a legit gaming license, it’ll have to show more than the license to satisfy players that it is legit. Thankfully, it does this.

Thirdly, Big Dollar Casino has passed the test of time. This means that it has a relatively long and stellar operating record. Launched in 2006, Big Dollar Casino has been around for almost one and a half decade. There’s no way a scam gaming site will be up and running for that long. Once scam sites are found out for having rigged games or not paying winners, they quickly die out.

However, Big Dollar Casino has been growing from strength to strength since it was founded back in the day. There’s no doubt that winners consistently emerge and that it pays. As of writing, the homepage of the website announced that Big Dollar Casino has paid out $19,874,257,165.66 to winners. You do not trust self-published claims? Then do a simple search, and you’ll find winners of Big Dollar Casino in different independent platforms. Also, you’ll not find players’ complaints that the site refused payment for no reason.

Thus, adding that Big Dollar Casino is from a 100% legal and respected operator, and that it has an official gaming license from Curacao, and that it has 14 years operating record that has seen it paid out over $19.8 billion, it can only be a legit online casino.

Is Big Dollar Casino safe?

Big Dollar Casino is definitely a safe online casino. This means that the sensitive data (personal data, payment data, etc) that you submit as you use the site is well protected. In the casino’s words: “we could not have made it this far by not being trustworthy. Since our inception, we’ve made it a priority to ensure that your privacy is protected, in compliance with the latest data protection regulations”

These include a secure network topology and state of the art firewalls, encrypted communication system, authentication and access control procedures, and more. Thus, whatever data you submit in the site, you can rest easy that it will not fall into the wrong hands.

Restricted Countries

While everyone will want the big thrills, big deals, and especially the big wins that Big Dollar Casino promises, the big “offers” of this online casino are not for everyone, as it does not accept players from some territories.

Thankfully, players in the United States can count themselves lucky, as Big Dollar Casino is one of few online casinos that still serve the US. In fact, Big Dollar Casino has a relatively small list of restricted countries, which means it accepts players from many countries of the world.

Big Dollar Sister Casinos

There are also a number of other casinos like Big Dollar. There set of casinos are known as Big Dollar sister sites. And the reason they are called Big Dollar sister casinos is that they have the same games, features and even the same management.

Below are the Big Dollar sister casinos:

1. BlackLotusCasino.com
2. TreasureMileCasino.com
3. GrandEagleCasino.com
4. MandarinPalace.com

Game Offering

Big Dollar Casino promises to give the big thrills. This section of the review looks at whether it is truly an entertaining online casino that serve top-notch casino thrills.

Software Providers

Big Dollar Casino uses Saucify (formerly BetOnSoft), Betsoft, and Rival. If you’re not new to the e-gaming world, you’ll know that these are some of the world’s leading online casino software companies. These software providers are pace setters – Betsoft leads with 3D slots featuring out-of-this-world graphics, animations, and sound effects; Rival leads with i-slots whose unfolding storylines as the game progresses make them addictive; while Saucify gives unique HD games that you can only find in select gaming houses. Thus, Big Dollar Casino has the quality games players need for a memorable gambling experience like no other.

Gaming Flexibility

Big Dollar Casino offers its games on a downloadable platform and an Instant Play platform. The download mode requires players to download a casino app to their device. Instant Play is a no-download mode. Once you reach the casino website from a web browser, you can access games instantly.

Instant Play also means that you can enjoy casino gaming from any device because gaming is not restricted to a device holding casino software. That said; Big dollar Casino gives you the freedom of choosing what mode of play suits you.

Big Dollar Casino is also compatible with mobile devices. Not only can you game on your desktops; the online casino is available on all modern mobile devices including tablets and smart phones.

The friendly mobile casino allows players to do everything they would on their Mac or PC. Thus, Big Dollar Casino gives you the freedom of playing games on the go. Anywhere you can go with your portable mobile devices, you can enjoy “big” casino experience.

Games Selection

Big Dollar Casino really give the big thrills, as it provides a host of exciting online casino games. The game options number over 300. Thus, Big Dollar Casino is not a very big online casino. The game categories are:

Slots

Big Dollar Casino has a strong slot collection. Whether you want the 3-reel classics or the eye-catchy 5-reel video slots, you’ll find them in the house. You’re sure to have fun in the house, as you’ll find themes that match your interests. You can dive into the deep waters, soar the heavens, escape into the vast space, teleport to fantasy lands, take centre stage in your favourite sporting events, and more.

Some of the fine slot titles in the house are: 7 Chakras, Rise of Spartans, Gunslinger’s Gold, Lucky Leprechaun, Whale O Winning, Fruit Zen, 2 Million BC, House of Fun, The Slotfather II, Boomanji, Mamma Mia, and more.

Big Dollar Casino also has the slot games that bring the big wins – progressive jackpot games. You’ll find titles like: Good Girl Bad Girl, The Glam Life, Tycoon, Mega Gems, A Night in Paris, and more. However, you’ll need to know games have jackpots, else finding jackpots will be problematic as they are not put together in a separate section.

Table Games

Big Dollar Casino does well in its provision of table games. You’ll find all the classic casino games – including the card variants (like Blackjacks, Baccarats, and Table Pokers), Roulettes, and Craps. However, when using the Instant Play casino version, the table games are limited. Only 9 titles are available – one Roulette and 8 Blackjacks (which includes Vegas Strip Blackjack, and Atlantic City Blackjack).

One disappointment is that live versions of table games (live dealer games) are not available. So, players in Big Dollar Casino cannot enjoy the experience of playing real-life games operated in the floors of brick and mortar casinos.

Video Pokers

Big Dollar Casino has a wonderful video poker selection. These games bring together the thrills of video slots and poker for a super-thrilling experience. Single hand and multi hand video pokers are all available; which includes: Jacks or Better, Aces and Faces, Bonus Deuces, Bonus Poker Deluxe, Deuces Wild, Jacks or Better, Joker Poker, and more.

Other Games

Big Dollar Casino also has an “other games” category where you will find lottery-style games for instant gratification. Specifically, the section holds scratch cards and Keno. However, when using the Instant Play casino version, only 4 Keno titles can be accessed.

Promotions

Big Dollar Casino promises to give the big deals. This section of the review looks at whether it is truly a rewarding online casino with a line-up of exciting bonuses and promotions.

Bonuses

Big Dollar Casino does offer big deals. It boasts of permanent promotions, as well as random offers. We’ll categorize them as follows:

Welcome Bonus

Big Dollar Casino has one of the most exciting welcomes you’ll find. It is as follows:

• $25 free money upon registration (no-deposit required)
• 200% match bonus up to $500

No-deposit bonuses are the ultimate in casino bonuses; since getting the bonus does not cost you anything. Big Dollar Casino starts players off with this. Simply sign up, and you’ll get $25 to play with, without having to make any deposit.

Interestingly, a match bonus follows upon making the first deposit. Even more interesting is that the match percentage is big (it’s 200%). So, you’re effectively getting triple of whatever you deposit. That’s a big bang for your buck.

Other Bonuses

Not a new player; no problem! There are bonuses for you. As of writing, some of these were:

• Daily Offers – There are deposit match bonuses to be claimed every day. Simply make a deposit, and you’ll get an account boost. In the Thursday this review was compiled, the offer was 110% match bonus (up to $500). The three days before, the offers were: Monday – 105% match bonus (up to $200), Tuesday – 111% match bonus (up to $400), Wednesday – 120% match bonus (up to $900).
• $10,000 Bonus Drop – A huge $10,000 bonus is available to be won every Thursday in this lucky prize draw. Simply deposit and play in a week, and you’ll get a ticket to the Thursday draw of the following week.
• Bonus accelerator – This offer gives players a 200% bonus on their next deposit of $50 or more + free bonus comp at the end of the month. The amount of free bonus comp that’ll be received will depend on the number of times the 200% bonus is claimed in the month.
• Quaterback Promo – This was a special promo on the slot game (Quaterback) where players can win massive match bonus (200% up to $880) and free spins (55) to enjoy the game
• $50,000 Touchdown Leaderboard – This promo gives players a chance to win a share of $50,000

Loyalty Program

Big Dollar Casino runs a loyalty program where players earn loyalty points as they play to unlock special rewards. The program is tiered – you earn more points to climb into higher tiers, which brings better rewards. The rewards of the program include: exchange of loyalty points for bonus, weekly offers, tier welcome bonus, birthday bonus, anniversary bonus, access to special promotions, and more.

However, we didn’t like that Big Dollar Casino does not give any information about the program in its website. We know it is a multi-tiered program; but how many levels are there? We know the higher your loyalty points, the higher you’ll climb in the level; but how many points will you need to unlock each level? We know the higher your VIP level, the better the rewards that will be enjoyed; but what are the particular rewards for each level? The lack of information will be disappointing for players that will not want to go into any program blind.

Bonus Conditions

Every bonus offer comes with certain conditions. In Big Dollar Casino (and its sister sites), before claiming a bonus, it’s especially important to look up and seriously consider applicable conditions because the Genesys Group has a reputation for refusing payment for bonus infractions. Some of the conditions to note are:

Wagering Requirement (WR)

The bonus wagering requirement is 60x bonus amount. This is a relatively high WR (especially if you consider that the industry average WR is 40x bonus amount). With this high WR, if you redeem a bonus, it’ll be relatively difficult to free it for withdrawal.

For example, should you claim the full $500 of the first deposit bonus, before you’ll be allowed withdrawal, you’ll have to wager a minimum of $30,000 (this is 60 x $500). Having to wager a $30,000 in order to clear a $500 bonus is no joke.

Maximum Cash-Out Amount

Unfortunately, Big Dollar Casino don’t want you to win big when you play with bonuses. This is because there are maximum cash-out caps after you clear bonuses. For example:

• When using match bonuses, withdrawals after clearing bonuses is limited to a maximum of $1000 if the match percentage is more than 100%, but it’s unlimited if the match percentage is 100% or less. However, the catch is that majority of the match bonuses come with a matching that is over 100% (the welcome bonus is a 200% matching, and the matching of every of the daily offer is over 100%). Thus, when you use these bonuses, after wagering tens of thousands to meet the wagering requirement, even if your balance is 6-figures, you’ll be limited to cashing out only $1,000.
• When using free money (no-deposit bonus), withdrawals after meeting WR is limited to $100.
• When using Free Spins, withdrawals after meeting WR is limited to either $100 or 5x winnings obtained from using the free spins. The former ($100) apply when the free spins are redeemed as a stand-alone offer; but the latter apply when the free spins are redeemed as part of a match bonus.

Banking

Big Dollar Casino promises 100% guaranteed safe banking options that make for easy and fast depositing and withdrawing. This section of the review looks at whether it truly ticks this box.

Depositing

First and foremost, despites its name suggesting that it processes money transactions in US Dollars, Big Dollar Casino supports several currencies. You can choose to play in: US Dollars, Canadian Dollars, New Zealand Dollars, Euro, Danish Krone, Norwegian Krone, and Swedish Krona.

Funding your Big Dollar Casino account is very easy. Once you are logged in, you can’t miss the Cashier button to reach the deposit page. Then you can select a desired deposit method and follow the instructions to complete the transaction.

Deposit Methods

Big Dollar Casino supports deposit options that are not only 100% safe but also convenient to use. These are: Mastercard, Visa, America Express, Neteller, Skrill, EcoPayz, and Bitcoin. This is definitely not a long list; you’ll find casino that give you more banking options. However, it’s a good one that Big Dollar Casino has joined the crypto bandwagon.

Know that you’ll not find all the options when you access the cashier. You’ll find only options available to players in your territory. However, the options you’ll find will do. 

Deposit Limits

Big Dollar Casino is not the friendliest in terms of deposit limits, but it does okay. The minimum deposit amount is $20. A low minimum deposit amount is always desired so that everyone can afford to put something in their casino account and play. $20 is just fine.

Deposit Processing Time

Big Dollar Casino uses impressive speed in this regard. Immediately you finish the transaction, it is instantly processed and the funds are immediately pushed to your casino account.

Deposit Fee

Big Dollar Casino does not charge you for depositing.

Withdrawals

Big Dollar Casino wants winners to receive their money, so it makes the process of requesting payment as easy as that for depositing. Once logged in, click on the Cashier button, and then “withdraw”. Then you can select a desired withdrawal method and follow the instructions to submit your withdrawal request.

Withdrawal Methods

Big Dollar Casino also supports safe and convenient banking options for withdrawing. These are: Visa, Neteller, Skrill, EcoPayz, Courier Check, Check (via Regular Mail), and Bitcoin.

Withdrawal Limits

Big Dollar Casino is not friendly at all in terms of withdrawal limits. First, the minimum withdrawal amount is $100. A low minimum withdrawal amount is always desired so that players will not have to build a large balance before being eligible to make withdrawals.

Unfortunately, the $100 minimum amount of Big Dollar Casino is high. Maybe with the big dollar in its name, this casino does not want players to withdraw small sums. You’ll have to build at least a 3-figure balance before you can request payment.

Secondly, the maximum withdrawal amount is $1,500 per week. A high maximum withdrawal amount is always desired so that large balances can be completely withdrawn in a few withdrawal transactions. Unfortunately, the $1,500 per week maximum withdrawal amount is relatively low.

At this rate, should you hit any big win, it’ll take long to completely withdraw it. For example, withdrawing a $20,000 balance will take about 14 months. Who’ll want to wait that long to get $20,000.

However, higher maximum withdrawal amounts are possible for players that rise in the loyalty program (Silver Level – $2,500 per week, Gold Level – $3,500 per week, Platinum Level – $5000 per week).

Pay-out Speed

When it comes to withdrawals, Big Dollar Casino does not move with impressive speed. First, it puts withdrawals in the freezer for 2 days in what is a pending period. This time is to allow players to cancel the withdrawal so that the money is retuned to their casino account and available for gaming.

However, know that players who reverse their withdrawals to continue playing with the funds risk losing it all to the casino.

Secondly, after the 2 days pending period, the withdrawal request is processed, but the payment is issued only on Mondays or Thursday. So, in the instance that your payment is processed on a Tuesday, it’ll have to wait 2 more days before it starts its journey to you.

After payments are issued, how long it takes to reach you will depend on the withdrawal method used. Payments via Bitcoin and e-wallets are instantly received; payment to credit cards take 6 – 8 business days; Courier Checks take 5 business days, while Check (via Regular Mail) takes 21 business days.

Withdrawal Fees

Players may face fees when withdrawing from Big Dollar Casino. Whether fees apply and how much is applicable depends on the deposit method used and the place you are playing from.

For example, it is free when using e-Wallets; but when using credit cards, it’ll cost US players $7, but it’ll cost other players $15. For Checks, it cost $/£/€30 when sent via Courier, but it cost $/£/€15.71 when sent via Regular Mail. Sad, these fees are relatively high.

Customer Support

Big Dollar Casino promises to put the needs of the player first to suggests that it will provide needed assistance. This section of the review looks at whether it truly handles players’ concerns effectively.

Contact Help

There’s a support team on stand-by to help with whatever concern you may have. Thus, if you have questions or issues, it shouldn’t put your gaming joy on standstill; simply reach out to a support agent. A variety of options are provided for contacting the service; these are: Email, Telephone, and Live Chat.

For email support, send your enquiries to: support@bigdollar.com. Response comes relatively fast, as most enquiries are answered in a few hours. For telephone help, simply dial the number: 888 595 5835. Thankfully, it’s toll free, so call charges should not prevent you from seeking him if this is your preferred option.

For the Live Chat, a link is available in the “contact us” page of the website. The support service is available round the clock. So whatever time of the day, or day of the year, you need help, you’ll connect with an agent.

Self Help

We like having self-help resources provided so that savvy players can quickly find help themselves without having to directly contact a support agent.

Unfortunately, Big Dollar Casino does not have the FAQ self-help resource on its website. However, the links at the bottom of the page will take you to different informational pages where you may find answers you need.

Conclusion

Big Dollar Casino is an online casino from the Genesys Group of Casinos that promises the big thrills, big deals, and especially the big wins. Thankfully, it lives up to this promise.

Big Dollar Casino is a legit online casino that is fair and operates responsibly, so you can have winnings (including the big winnings) and will be paid. Also, using some of the world’s leading online casino software companies, Big Dollar Casino provides super-classy HD games that guarantee the thrills.

In terms of deals; Big Dollar Casino starts with an amazing welcome bonus that includes a $25 no-deposit bonus and a huge $500 match bonus, and there are many other exciting offers.

Big Dollar Casino provides a couple of convenient banking options, so you’ll have no problem depositing or withdrawing. Lastly, a support team is available 24/ 7; and it provides different ways of reaching out to the service.

However, this does not mean that Big Dollar Casino is that faultless big dada. It is clear from the “cons” section below that there are certain aspects of Big Dollar Casino that dampened our excitement. The major ones were about payment. It wasn’t pleasing that we’ll need to build at least a $100 balance to be able to withdraw.

Because we crave big wins, it wasn’t pleasing that withdrawals are limited to a maximum of $1,500 per week. Also, it wasn’t pleasing that payments are delayed because of the casino’s policy of holding withdrawals pending for two days before processing.

However, if you go through the “cons” section, and can live with the items there, you’ll find Big Dollar Casino an exciting big buddy that you’ll always want to roll with.

ALSO SEE: Treasure Mile Casino Review

Pros

• Uses a simple website with an enticing “big wins” theme (www.bigdollar.com)
• It is owned and operated by the 100% legal and reputable Genesys Technology NV
• It is licensed by the legit Curacao Gambling Commission
• It keeps users’ data safe using the standard SSL technology
• Accepts US players and players from many countries around the world
• Provides super-classy games from industry-leading providers (Saucify, Betsoft, and Rival)
• Games can be accessed via download or Instant Play
• Mobile gaming is provided
• Has an exciting welcome bonus that includes a $25 no-deposit free money and 200% match bonus up to $500
• Has many other bonus offers (including daily offers, leaderboard competitions, a loyalty program, etc)
• Many convenient banking options are supported
• Minimum deposit amount is $20 which many players will be able to afford
• Different contact channels are provided for reaching out to the support service (email, telephone, and Live Chat)
• Support service is available 24/ 7, and response time is relatively fast

Cons

• The casino has 300+ games, which means it is relatively small
• Gaming options are seriously limited when using Instant Play mode
• The bonus wagering requirement is 60x bonus amount, so it’ll take long to clear bonuses
• There are maximum cash-out amounts after meeting the bonus wagering requirement which ensures that big pay-outs are not possible when using bonuses
• Deposit and withdrawal options are relatively few
• The minimum withdrawal amount is $100, so it’ll take relatively longer to build a balance that can be withdrawn
• The maximum withdrawal amount is $1,500 per week, so it’ll take very long to withdraw a large balance
• Payments are delayed, as withdrawals are held pending for 2 working days
• Relatively high fees are charged for withdrawals
• The FAQ is not provided for self-help

Mandarin Palace Casino is an online casino, and Mandarin can be referred to a powerful member of the ancient Chinese Empire. Thus, Mandarin Palace is literally the grand residence of such an official. The sheer grandeur of these palaces is usually captivating, and they boast luxuries that guarantee a pleasurable visit.

Mandarin Palace Casino is an online casino inspired by all of that; and it can only be promising to be a gaming destination providing grand offerings and services that’ll captivate everyone – a gaming destination that everyone will find pleasurable.

The question is whether this is just some clever theming or whether Mandarin Palace Casino lives up to its lofty theme and really delivers gaming pleasure. That is, does it have high-quality and highly entertaining online casino games; does it have top casino rewards; does it offer top casino services (like effective customer service, fast and easy depositing and pay-outs, etc)?

In the first place, is Mandarin Palace Casino legit?

This Mandarin Palace Casino review will examine Mandarin Palace Casino in order to provide the information that will help you answer these questions and also shows you all the Mandarin Palace sister casinos.

About Mandarin Palace Casino

Introduction

Mandarin Palace Casino was started in 2009. It belongs to the Genesys Group of Casinos which is responsible for other online casinos like Treasure Mile Casino, Lucky Creek Casino, Grand Eagle Casino, and WizBet Casino.

With the casino’s logo showcasing the dragon that is part of Chinese culture, and the website showcasing the traditional Oriental houses; the Eastern theme of Mandarin Palace Casino is clear. The theme speaks of Oriental opulence and hospitality, suggesting that Mandarin Palace Casino is a virtual pleasure palace for online casino players.

Is Mandarin Palace Casino legit?

There’s no doubt that Mandarin Palace Casino is a legit online casino. This position was reached after a consideration of the following:

• Operator Profile – Mandarin Palace Casino is operated by the Genesys Group of Casinos. This operator is both 100% legal and reputable. This is because it is fully registered and its other its are considered legit. Suffice it to say that an operator of this profile is not likely to produce a scam gaming site.
• Licensing Profile – Mandarin Palace Casino is licensed by the Curacao Gambling Commission. This is a legit jurisdiction for casino licensing. Licensing requirements usually include fairness, financially stability, and more. Thus, with its Curacao license, you can trust that Mandarin Palace Casino is a fair house that uses a Random Number Generator to produce fair gaming results, thereby ensuring that players can have winnings. It also means the casino is in a good position financially. With this, Mandarin Palace Casino comes out as legit.
• Operating Record – Mandarin Palace Casino has been operating since 2009. That’s 10+ years! Scams just cannot be around for that long. When an online casino is scam (having rigged games or not paying winners), it doesn’t take long for it to come out. The 10+ years operation of Mandarin Palace can only mean that it is not scam (neither does it have rigged games nor does it not pay winners). In fact, searching the web (independent review platforms), not only will you find winners of Mandarin Palace Casino, you’ll be hard-pressed to find winners complaining of being refused payment for no reason. With this, this pleasure palace of an online comes out as legit.

While the legitimacy of Mandarin Palace Casino is not in doubt, it should be said that some quarters hold back from recommending it because they are not satisfied with the extent to which the casino satisfies these requirements.

In terms of the operator profile, the Genesys Group of Casinos has links to the Grand Prive Group which has a bad reputation in the industry. Their crime? The Grand Prive Group stopped their affiliate program only to start a new one with the same people; which is basically ripping off their affiliate partners. What’s to say a Group that rips off loyal partners will not rip off players?

However, know that this is a long trace (Mandarin Palace Casino > Genesys Group > Grand Prive Group). Also, it is not clear whether the Genesys Group’s owning of the Grand Prive Group was before or after the latter’s indiscretion.

If it is “after”, then the link between the two Groups should not be reason to blacklist Genesys Group (and Mandarin Palace Casino).

In terms of licensing profile, the Curacao Gambling commission is not the most reputable out there. In fact, it can be argued that its licensing standards are weak (meaning that every Tom Dick and Harry can get the license); and that its oversight of casinos holding its license is lax (meaning that the commission’s casinos can easily disappear).

However, the Curacao eGaming license is not reason enough to blacklist Mandarin Palace Casino; this is because many casinos with Curacao gaming license are not just legit but solid.

In terms of operating record, Mandarin Palace Casino has a record of creating and paying winners. However, there are some complaints of winners refused payments for having breached one or more bonus rules. While the casino cannot be faulted for this, one shot thrown at it is that the bonus rules are often buried very deep in the site.

However, in our opinion, this is no reason to blacklist Mandarin Palace Casino. If anything, it is one reason players should read bonus terms carefully before claiming any bonus.

Is Mandarin Palace Casino safe?

There’s no doubt that Mandarin Palace Casino is a safe online casino. Your personal information, payment information, and other sensitive information entered as you use the site is well protected. This position is reached knowing that Mandarin Palace Casino makes use of SSL (Secure Sockets Layer) technology.

SSL is the gold standard in keeping online data safe; it is even the security measure used by financial institutions. With SSL technology used in conjunction with other industry-approved procedures, there’s no doubt that Mandarin Palace Casino is safe.

Restricted Countries

Everyone will want to go to a pleasure palace. Unfortunately, this Oriental pleasure palace of an online casino does not open its gates to everyone. One good news is that it accepts US players. Another is that its list of restricted countries is very short; meaning that it accepts players from very many countries of the globe.

Mandarin Palace Sister Casinos

There are so many other casinos like Mandarin Palace. Here we will only list the popular and legitimate ones. The group of casinos are also known as Mandarin Palace Casino sister sites. The reason they are called Mandarin Palace sister casinos is the because they share the features, games, bonuses and even ownership.

Below are the Mandarin Palace sister casinos:

1. Black Lotus Casino
2. Treasure Mile Casino
3. Big Dollar Casino
4. Grand Eagle Casino

Game Offering

Software Providers

Like every other online casino from the Genesys Group, Mandarin Palace Casino is powered by Saucify, BetSoft, and Rival Gaming. This means that it offers eye-catching and enthralling games. With Saucify, the casino is blessed with unique games that players won’t find in many other online casinos.

With BetSoft, the casino is blessed with top-notch 3D graphics and animations. With Rival Gaming, the casino is blessed with interactive games that are very engaging. Thus, Mandarin Palace Casino ticks the box of super-quality games.

However, with just 3 software providers featured, players in Mandarin Palace Casino will miss out on the exciting features of the many other software providers. That is, players who fancy games from NetEnt, Microgaming, and Co will not joy in this pleasure palace.

Gaming Flexibility

Mandarin Palace Casino gives players a download casino and an Instant Play Casino. The former means downloading casino software to your device to play games; while the latter means reaching the casino software using a web browser and instantly accessing games.

The download mode gives access to the full game library, and games tend to load faster. However, the Instant Play mode gives the freedom of playing from any device. With it does not require installing casino software on any particular device; you can reach any device, fire up the casino from a web browser in the device, and you can instantly start playing.

Mandarin Palace Casino also has an excellent mobile casino. That is, you can hit the casino using your portable mobile devices (smartphones and tablets). Thus, gaming is not limited to when at home and before your desktops. Even while on the move (as long as your mobile devices are handy), you can hit the virtual pleasure palace.

Games Selection

Mandarin Palace Casino has just over 300 online casino games. Know that when using the Instant Play version, only 230+ games can be accessed. Thus, it is relatively small. However, it is able to provide a fine variety of games, as follows:

Slots

As to be expected from an online casino, the bulk of the games here are slots (over 85%). Classic slots and video slots are all available. Themes range from ancient to futuristic, from passion to horror, and fruits to sports, and more. Thus, you’ll find slots for your entertainment no matter what you like.

While the slot selection does not overwhelm you with numbers, you’ll find that slots are unique, unlike some online casino that holds many slots that are alike just to boost their numbers. Some of the slot games in the house are Alien Spinvasion, 2 Million BC, Fruit Zen, Gunslinger’s Gold, Mamma Mia, Lucky Leprechaun, Mystic Wolf, Rise of Poseidon, Stampede, Whale O Winning, and more.

In this virtual pleasure palace, you can instantly change your fortunes, as many progressive jackpot slots are featured. These include The Glam Life, Mega Gems, Mr Vegas, Good Girl Bad Girl, A Night in Paris, and more. However, the casino does not put the jackpots together in a separate section. Thus, you will have to know your jackpots to reach them.

Table Games

Table games are casino classics, so a gaming house without these games cannot be called a casino. For its size, Mandarin Palace Casino does relatively well with its selection of table games. It holds the thrilling variation of the card games (blackjack, baccarats, and table pokers). It also holds a good number of Roulettes, and a few Craps.

However, when using the Instant Play mode, the table games section holds only 1 Roulette and 8 Blackjack (including Single Deck Blackjack, European Blackjack, Vegas Strip Blackjack, and Atlantic City Blackjack).

Video Pokers

Mandarin Palace Casino also provides a good range of Video Pokers. Whatever your mode of play, you’ll find fascinating single-hand and multi-hand video pokers. These include Aces & Faces, Bonus Deuces, Bonus Poker Deluxe, Deuces Wild, Jacks or Better, Joker Poker, etc.

Other Games

Lastly, there’s the “other games” category which holds lottery-style games like Keno and Scratch cards. However, when using the Instant Play version, this section opens to only 4 Keno titles.

Promotions

Bonuses

Mandarin Palace Casino says it is the online casino for players that demand a great Welcome Bonus, amazing Free Spins, exciting online casino tournaments, and plenty of gaming promotions. As of writing, it did feature exciting offer, which included:

Welcome Bonus

New players in Mandarin Palace Casino are welcomed with match bonuses up to $2,250. This relatively massive offer covers the first 4 deposits as follows:

• First deposit: 100% match bonus up to $500
• Second deposit: 75% match bonus up to $625
• Third deposit: 100% match bonus up to $500
• Fourth deposit: 125% match bonus up to $625

Getting $2,250 as a welcome bonus is lovely. A good thing is that the bonus is staggered, which makes it easier for players to claim its full value.

Other Bonuses

Players who already have accounts can also claim bonuses. Some of the offers available for everyone are:

$10,000 Bonus Bonanza Drop – A whooping $10,000 bonus money is up for grabs every Thursday in a lucky prize draw. Players who deposit and play in the casino in any one week will get an entry to the Thursday prize draw of the following week.

Daily Offers – You can claim a match bonus simply for depositing in any day of the week. In the week of writing this review, offers were as follows – Sunday: 170% match bonus up to $750, Monday: 105% match bonus up to $200, Tuesday: 111% match bonus up to $400, Wednesday: 120% match bonus up to $900, etc.

Winopoly Elvis Edition – In the month of writing, this promo gave players the opportunity to win a share of $20,000 in cash prizes.

Loyalty Program

Mandarin Palace Casino has a tiered loyalty program. Players earn loyalty points as they play; points earned are used for climbing the loyalty levels (Bronze, Silver, Bronze, and Platinum). The higher up you are in the program, the better benefits you’ll enjoy.

Some benefits of the program are: conversion of loyalty points to casino bonuses, tier welcome bonus, birthday bonus, anniversary bonus, access to exclusive tournaments, weekly casino offers, and more. One good advantage of the loyalty program is that it is tied to all Genesys Casinos. Thus, you can move from one casino of Genesys to another without losing points already earned in the former house.

Bonus Conditions

Remember, what we said in the legitimacy section about Mandarin Palace Casino not tolerating any infraction of bonus rules. Thus, it’s important to consider some of these bonus rules/ conditions.

Wagering Requirement

When you redeem a bonus in Mandarin Palace Casino, before you’ll be allowed withdrawals, you must wager an amount equal to 60 times the bonus amount. This 60x bonus wagering requirement means that should you claim the full $500 first deposit bonus, before you can make a single withdrawal, you must wager a minimum of $30,000 (that is 60 x $500).

This is the harsh reality of a high wagering requirement. It means that in Mandarin Palace Casino, it is relatively difficult to free bonuses for withdrawals.

Maximum Cash-Out Amount

When you successfully meet bonus wagering requirement, there is a limit on how much you can withdraw.

With match bonuses, you’ll get unlimited maximum cash-out of the match percentage is 100% or less, but maximum cash-out is limited to $1,000 if the match percentage is above 100%. Thus, for the welcome offer: when using the first deposit bonus (100% match up to $500), you can withdraw whatever is your balance; but when using the fourth deposit bonus (125% match bonus up to $625), even if you have a 6-figure bonus, you can only withdraw $1,000.

With Free Spins, maximum cash-out is limited to 5x bonus amount (where the bonus is winnings obtained using the Free Spins). However, if the free spins are part of a match bonus, maximum cash-out is limited to $100.

Other Conditions

There are many other conditions when playing with an active bonus. For example, there is maximum bet amount when using bonuses. “€ and AU$ players are limited to bets that do not exceed AU$ / €8 per round and AU$ / €0.50 per line… the maximum bet that can be placed on Betsoft games is 5 EUR/USD/CAD/AUD/NZD, 50 NOK…” Any bets that exceed these limits will cause all winnings to be void.

Also, “[a] player needs to make a minimum deposit of $20 between the last bonus credited to their casino account and the date of the next Promotion offer”. Thus, claiming bonuses back to back without any depositing in-between will cause all winnings to be void.

Bonus conditions cannot be exhaustively discussed here. However, know that the Genesys Group (and by extension Mandarin Palace Casino) will use any infraction to refuse payment. Thus, before redeeming and using any bonus in the house, you should look out for applicable conditions and make sure not to break any.

Banking

Deposits

This virtual pleasure palace of an online casino gives you the convenience of playing in your own currency. This is because it supports several currencies, which are USD, CAD, AUD, NZD, EUR, NOK, SEK, and DKK.

After creating an account, the next step is to fund it. In Mandarin Palace Casino, the process is easy. After logging in, click on the homepage drop-down to find Cashier; then click deposit. You can then select a deposit option, and fill the form as it relates to your deposit.

Deposit Options

Mandarin Palace Casino gives players the following deposit options: American Express, Mastercard, Visa, EcoPayz, Neteller, Skrill, and Bitcoin. However, this is the full range of supported options. Where you are playing from will determine the particular options that will be available to you. However, this list of supported options is relatively few.

Deposit Limits

In Mandarin Palace Casino, the minimum deposit amount is $20. This is low enough, so players will not burst their brain to afford funding their account. It also seems that the maximum deposit amount is high, so should you need large amounts for high rolling, it would be easy to deposit these.

Deposit Processing Time

In Mandarin Palace Casino, all deposits are instantly processed. Thus, after making a deposit, funds will immediately be pushed to your account; and you can start playing immediately. 

Deposit Fee

Mandarin Palace Casino does not charge for deposits.

Cash-Out

As said earlier, there’s no doubt that Mandarin Palace Casino is a legit online casino that pays winners. Interestingly, requesting payment is relatively easy. After logging in, from the cashier you’ll find the withdrawal page. There, you can select a withdrawal option, and fill the form as it relates to your withdrawal.

Cash-Out Options

Mandarin Palace Casino gives players the following banking options for withdrawing: Visa, Skrill, Neteller, EcoPayz, Courier Check, Regular Mail Check, and Bitcoin. Also, this is the full range of options supported, the options you will find will depend on where you are playing from.

Cash-Out Limits

In Mandarin Palace Casino, the minimum withdrawal amount is $100. A low minimum withdrawal amount is what everybody wants so that players can easily reach the minimum withdrawal threshold and be able to make withdrawals.

The $100 minimum withdrawal amount of Mandarin Palace Casino is a relatively high amount. You cannot simply win a couple of tens and pull them out; you’ll have to build a 3-figure balance before you can make withdrawals.  

The maximum withdrawal amount is also not friendly. It is $1,500 per week. A high maximum withdrawal amount is what everyone wants so that it will be easy (fast) to completely withdraw a large balance. The $1,500 per week maximum withdrawal limit of Mandarin Palace Casino will make withdrawing a large balance sufferable.

For example, completely withdrawing a $10,000 balance will take about 7 months. Thankfully, players are able to get higher maximum withdrawal caps as they rise higher in the loyalty program (Silver Players: $2,500 per week, Gold Players: $3,500 per week, Platinum Players: $5000 per week).

Cash-Out Speed

In this pleasure palace of an online casino, you’ll have to wait a little longer for your payment. This is because it does not process withdrawals as soon as players submit the request. All withdrawal requests are held pending for 2 working days. It is after the 2 days that withdrawals are processed and then issued.

In the time that withdrawals are pending, players can cancel the withdrawal, so that the funds are put back into the casino account for gaming. However, this does not go down well with everyone. In our opinion, it is a predatory policy that calls for player to risk what they already have in hand in a bid to get more.

Also, issuance of approved payments occurs only on Monday and Thursday. After payments are sent, how long they take to reach the withdrawer depends on the withdrawal method used, as follows:

• Web-wallets and bitcoin – Instantly
• Credit card – 6 to 8 business days
• Courier Check – 5 business days
• Regular Mail Check – 21 business days

Cash-Out Fees

Unlike depositing, when withdrawing from Mandarin Palace Casino, there are fees. The fee you’ll face will depend on the cash-out method used, and the place you are playing from.

For example, credit card payments cost $7 for US players; but it is $15 for players in other areas where it is supported. However, Web-wallets and bitcoin payment are free everywhere, while Regular Mail Checks and Courier Checks cost $/£/€15.71 and $/£/€30 respectively.

Customer Support Service

Contact Help

You have questions or issues? No problem! Mandarin Palace Casino has a support service manned by well-trained agents that are ready to provide the assistance you need. The service is available 24 hours a day, 365 days a year.

Different channels are provided for contacting the service – email, telephone, and live chat. The email address to use is: support@mandarinpalace.com. Responses to email enquiries are received within 24 hours, which is relatively fast. The telephone number to call for help is: 888 595 5835. It is a toll-free line, which means no charges when you get help. Response is instant when using the telephone service. Another instant-feedback channel is Live Chat; a link to the platform is available in the “contact us” page of the website.

Self-Help

Mandarin Palace Casino does not provide the traditional FAQ page where answers are prepared for frequently asked questions. However, the bottom of the casino’s website holds arrange several informational pages into four sections – casino, promotions, news, and info. If you have questions, you can look up this part to quickly find answers on your own.

Conclusion

Mandarin Palace Casino is another 10+ years online casino operated by the Genesys Group of Casinos. It comes with an exciting Oriental theme promising to deliver gaming pleasure. Thankfully, Mandarin Palace Casino delivers on its promise.

Powered by some of the most innovative software providers in the industry, Mandarin Palace Casino is really a virtual pleasure palace as it has high-quality, fun, and enthralling online casino games available in different gaming formats – download, Instant Play, and mobile.

Mandarin Palace Casino also rewards players well. There’s the 4-part welcome bonus (up to $2,250), there’re daily offers that ensure you get an account boost any day you make a deposit, there’s a loyalty bonus, and more. It is super-easy to fund your account; and it is no different when requesting payment.

Lastly, should you need help with anything, there’s a helpful team on hand and various ways of reaching out to the team.

However, this does not mean that Mandarin Palace Casino is a perfect online casino. It is far from it. There are many aspects of the casino that we could not live with.

First, we’ll like to see more games. This is because gaming options (especially of table games) when using the in-browser mode is limited.

Secondly, wagering requirement is high, making it difficult to free bonuses for withdrawal. On the banking front, we didn’t like that Mandarin Palace Casino requires players to accumulate $100 before withdrawals can be made. It was also crazy that only a maximum of $1,500 per week can be withdrawn from the casino.

This means players will have to go through many months of weekly withdrawal to completely withdraw a large balance. Then there’s the fact that payments are delayed by a 2 days withdrawal pending time.

Know that there’s no doubt Mandarin Palace Casino is a legit house. There’s also no doubt that the positives of the casino outweigh its negatives (check the Pros and Cons below).

Thus, if you can live with the points highlighted in the “cons” section, you’ll be happy in Mandarin Palace Casino. However, because we cannot live with some of those points, this virtual pleasure palace does not make the top 5 casinos that we’ll use.

ALSO SEE: Treasure Mile Casino Review

Pros

• Comes with an exciting Oriental theme and a simple website (www.mandarinpalace.com)
• Accepts US players
• Operated by the 100% legit Genesys Group of Casinos
• Has an official gaming license (from the Curacao Gambling Commission)
• Keeps users’ data safe using the vaunted SSL technology
• Has a relatively long operating record (10+ years)
• Powered by innovative software providers, allowing it to provide enthralling games with 3D graphics and animations, engaging features, and more
• Provides a relatively good collection of table games, video pokers, and specialty games
• Mobile gaming is supported
• Games are available in the download format as well as in Instant Play mode
• Has a relatively huge 4-part welcome bonus that is up to $2,250
• Has many other bonuses (including daily offers, leaderboard promotions, a loyalty program, and more)
• Supports several currencies including USD, CAD, AUD, NZD, EUR, SEK, and more
• Easy banking systems are supported
• Minimum deposit amount ($20) is just fine
• Deposits are instantly processed
• A 24/ 7 support service is provided which can be contacted via email, telephone, and live chat

Cons

• The Genesys Group has links to the infamous Grand Prive Group
• It is a relatively small online casino with only 300+ games
• Wagering requirement is high (60x bonus amount)
• Banking options for depositing and withdrawing are relatively limited
• Minimum withdrawal amount ($100) is relatively high
• Maximum withdrawal amount ($1,500 per week) is relatively low
• Payments do not come fast enough because withdrawals are held pending for 2 days
• Payments are issued only twice a week
• The self-help FAQ resource is not provided