Lucky Creek Casino claims to be “the perfect blend of magical fun”. This means that it is the place to go if you want fine doses of online casino entertainment.
The question is whether this is just some clever advertising or whether Lucky Creek Casino is actually a top house where casino players can enjoy magical fun.
That is, does Lucky Creek Casino have a wide assortment of high-quality and thrilling games? Does it have a huge amount of rewarding casino bonuses? Does it offer excellent casino services (like fast and easy depositing and pay-outs, effective customer support etc)? In the first place, is Lucky Creek Casino legit?
This Lucky Creek Casino review will examine Lucky Creek Casino in order to provide the information that will help you answer these questions and more.
About Lucky Creek Casino
Lucky Creek Casino has been around for over a decade, as it was established in 2009. It is operated by Genesys Technology N.V. Thus, Lucky Creek Casino is a sister site of Treasure Mile, Mandarin Palace Casino, Grand Eagle Casino, Black Lots Casino, and more; which are all online casinos operated by Genesys Technology.
Lucky Creek Casino has a super-thrilling theme. Will you want the experience of donning a cowboy hat to go gunslinging? You can have that at Lucky Creek Casino. This online casino has an Old West theme, which promises a blend of the excitement of the ol’ west mixed with the thrill of modern-day wins.
This exciting Wild West gunslinging theme is well immersed in the site, giving players good vibes on every page.
Is Lucky Creek Casino legit?
Yes, Lucky Creek Casino is a legit online casino. In our legitimacy check, we look at the operator of the casino, the casino’s licensing, as well as its operating record.
- Operator’s Profile – In this regard; given that the company that Lucky Creek Casino comes from is 100% legal and highly reputable, it can only be legit. The website is owned and operated by Ardera Limited (Chytron 30, 2nd Floor, Office A22, 1075, Nicosia, Cyprus), which uses the gaming license of its holding company Genesys Technology N.V. (Vredenburg, E-commerce Park, P.O. Box 420, Curacao). Being fully registered, the Genesys Group is 100% legal. Also, having a host of gaming sites that are roundly regarded as legit, the Genesys Group is highly reputable and respected.
- Licensing – In this regard; given that Lucky Creek Casino is regulated, it is very likely going to be legit. The casino is licensed in Curacao in the Netherlands Antilles. To obtain a gaming license, an online casino will go through an approval process to determine that it meets certain operator requirements (which includes technical and financial solidity) established by a gambling commission. That is, the casino must satisfy the gambling commission that it is a fair house where people can win games, that it has the capacity to pay winners, and more. That said; the Curacao eGaming license tells us that Lucky Creek Casino has been certified a fair house that can produce winners and a responsible house that will pay winners. However, it must be said that while the Curacao license is legit, it is not the most reputable because the commission is operator-friendly. That is, its licensing requirements are not the most stringent, and its oversight of its license holders is somewhat lax. As such, while the fact that Lucky Creek Casino is officially licensed should end the discussion of whether it is legit, it doesn’t. Yes, it is regulated, but this regulation is relatively weak meaning the casino has to prove its legitimacy the old way (via its operating record).
- Operating Record – In this regard, given that Lucky Creek Casino has a fine record of creating and paying winners, it can only be legit. Operating for over a decade is not a joke. Know that scam sites die off in no time. However, not only does Lucky Creek Casino has this long 10+ operating record; but the evidence shows that winners consistently emerge in the casino, and that it pays. Since scams do not pay, a record of paying winners can only mean that Lucky Creek Casino is legit.
Is Lucky Creek Casino safe?
Yes, Lucky Creek Casino is a safe online casino. This safety check means that the casino is supposed to ensure that sensitive information that you submit is well protected and does not get into the hands of unauthorized third parties.
Thankfully, Lucky Creek Casino ticks this box, as it uses the best industry approved procedures to control and ensure the safety and confidentiality of your information. These procedures include:
- A secure network topology, which includes state of the art firewalls
- Encrypted communication system
- Authentication and access control procedures
- External and internal audit examinations
With such industry standard procedures in place, you can play with peace of mind knowing that your sensitive information (personal information, payment information, and more) will not fall into the wrong hands.
Unfortunately, the magical fun that Lucy Creek Casino promises is not available to everyone. However, Lucky Creek Casino is the opposite of online casinos that accepts players from only a few countries and restrict everyone else.
Its list of restricted countries is relatively short. Its “terms and condition” page has these restricted countries as: Australia, Curacao, France, Germany, Hungary, Netherlands, South Africa, Switzerland, United Kingdom, and United States.
It should be said that the site speaks as one that accepts players from the United States. So, it’s a little confusing why the US is in this list.
Lucky Creek Casino Sister Sites
There are other popular sites like Lucky Creek Casino that you could use if you are not satisfied with Lucky Creek Casino. They are known as Lucky Creek Casino sister sites because they have similar features and games.
Below are the Lucky Creek Casino sister sites:
Legality & Safety – Summary
|Lucky Creek Casino scores 9/ 10 here||Coming with an exciting Wild West theme, you’ll wonder if Lucky Creek Casino is legit. It is. First, it comes from the 100% legal and respectable Genesys Technology. Secondly, it has an official gaming license. Though, the Curacao eGaming license is not the most reputable, it is fine. Thirdly, it has a 10+ record of creating winners. In terms of safety, Lucky Creek Casino keeps users’ data well protected using industry approved procedures.|
Quality of Games
Lucky Creek Casino is powered by Betsoft, Rival Gaming, and Saucify (BetOnSoft). These are leading game studios; which means that Lucky Creek Casino is able to provide some of the most fun games you’ll find around.
For example, Betsoft is famous for its range of 3D slots, which features detailed graphics and animations; while Saucify is more like a boutique provider which means high-end games to a small group of casinos. That said; when you pick games in Lucky Creek Casino, you’ll be blown away with quality features.
Upon reaching the website of Lucky Creek Casino, you can instantly load games and start playing using your web browser. This is the Instant Play mode of play; which gives the flexibility of playing online casino games using any device. You do not have to download and install casino software to your device before you can play games.
So, when gaming, you are not restricted to a particular device (because it is where the casino software is installed). Using any device (as long as you have internet connection), you can reach the casino from a web browser, and instantly start enjoying the magical fun that its games promise.
Lucky Creek Casino also has an excellent mobile casino. Thus, not only will you be able to play games on the go using your mobile devices (Smartphones and tablets), but the fun you’ll enjoy on mobile is as magical as when using desktop devices. However, as it is everywhere, the casino’s full range of games are not available when playing on mobile.
Lucky Creek Casino has just over 230 online casino games. This makes it a relatively small online casino. The games featured are categorized as follows:
Slots are the most popular online casino games everywhere. Thus, the top online casinos respond with a wide assortment of slots. Lucky Creek Casino red that script; holding just over 200 online slots, the spinning reels clearly rule its lobby.
While the total number is relatively small, its variety is impressive. You can go old-school with classic slots, and you can roll with the times with a range of video slots. Also, no matter your interests, you are sure to find exciting slot themes to max your entertainment; themes include animals, fruits, Egyptian, Western, Oriental, adventures, crime, movies-inspired, and more
With Betsoft and Rival Gaming featured, Lucky Creek Casino holds a lot of popular slot games. Some of these are: 2 Million BC, A Night in Paris, At the Copa, Faerie Spells, Fruit Zen, Good Girl Bad Girl, Gunslinger’s Gold, Lucky Leprechauns, Mr Vegas, Ogre Empire, Stampede, The Slotfather II, Whale O’ Winnings, and more. However, with many games also drawn from Saucify, Lucky Creek Casino is able to provide many exclusive slots games that you won’t find in many places.
Which gunslinger of the ol’ West who hit the pubs will not want to take a seat at the tables? In this gaming saloon themed after the ol’ West, players will find the table thrillers as there’s a “table games” section. However, it is not as robust as the slot section. As of writing, the section featured only 10 titles.
Players who like the card tables will find 9 Blackjacks, which includes Single Deck Blackjack, Atlantic City Blackjack, European Blackjack, and Vegas Strip Blackjack. Outside the card, you’ll find European Roulette. We did not find such games as Baccarat, Table Pokers, or Craps. There was also no room for Live Casino games.
Lucky Creek Casino has a “Poker” section which hold the slot-poker hybrid – video pokers. As of writing, 11 titles were featured. These are: Aces and Faces Poker, Deuces Wild Bonus Poker, Bonus Poker Deluxe, Bonus Poker, Deuces & Joker Poker, Deuces Wild Poker, Double Bonus Poker, Double Double Bonus Poker, Jacks or Better Poker, Joker Poker, and Triple Doble Bonus Poker.
If you’ll want a shift from the regular online casino games, Lucky Creek Casino has an “other game” category which holds Keno. 4 different keno titles were featured, which included Power Ball Keno and Super Keno. This means Lucky Creek Casino is also thin in this section. Such other games as Scratch Cards and Bingo games are not provided.
Game Offering – Summary
|Lucky Creek Casino scores 6/ 10 here||First, it has high-quality and unique online and mobile games. However, with only 3 software providers featured, you may not find your favourite providers (and their games). Secondly, with just over 230 games, Lucky Creek Casino is relatively small. Thirdly, Lucky Creek Casino has 200+ slots that will please slots lovers. It also has relatively fine offerings of Blackjack, Video Poker and Keno. However, fans of other games will be disappointed as there is little or nothing else. Players who crave the big wins will also be disappointed as Lucky Creek Casino does not feature a jackpot section.|
Lucky Creek Casino has the bonuses for its players. This starts with a welcome bonus for new members and continues with a host of other interesting offers.
The welcome offer is 100% match bonus up to $500 + 25 free spins on the Age of Spartans slots. This welcome offer is relatively huge. Being able to get up to $500 in bonuses is good any time, but there’re over 2-dozens free spins that can also be claimed. Also, the offer is a 100% matching, so you get a good bang for your buck.
Bonuses are not for new players alone. Many other bonuses were available which other members could access. These offers included:
- Six Shooter Mondays – Every Monday, you can simply log in and claim 66 Free Spins. You are only required to have made at least 6 deposits (or a total deposit of $120) in the 6 days before.
- Happy Hours – Spin for the four hours between 6am EDT to 10am EDT on any day, and the next time you make a deposit, you’ll receive 50 Free Spins.
- Elvis in the Building Promo – With this offer, players were able to win Collector’s Elvis LP’s in a lucky draw.
- Triple Fun – This is a 300% match bonus up to $75.
- Daily Offers – This offer means that any day of the week you deposit, you’ll be able to claim a match bonus. As of writing, the Saturday Offer was 150% match up to $800, while the Sunday Offer was 170% match up to $750.
Lucky Creek Casino has a multi-level loyalty program which rewards players as they play. You’ll earn points as you play; the more points you earn the higher you climb in the program, and the more benefits you can enjoy.
However, Lucky Creek Casino gives out very little about the loyalty program. There is nothing on site about the entry requirement of each level, and the particular benefits unlocked in each level.
Casino bonuses have limiting effect, so it’s important to consider some of these.
Bonus Wagering Requirement
Bonuses in Lucky Creek Casino are subject to a 60x wagering requirement. This means that when you claim bonuses, you must wager a minimum of 60 times the bonus amount before you can request payment.
Thus, if you get a $100 bonus, before withdrawals will be permitted you must wager a minimum of $6,000. Having to wager a minimum of $6,000 to clear a $100 bonus tells you that the wagering requirement is high. Thus, when you claim bonuses in Lucky Creek Casino, it’ll take some good amount of wagering to clear your bonuses and be able to withdraw.
Contribution to Wagering
When rolling over bonuses, games of Lucky Creek Casino have the following contributing percentages:
|50%||Roulettes, Three Card Poker|
This means the slots (or keno) should be your game if you want to clear bonuses as fast as possible. Also, the contribution of Roulettes to play-through is higher than you’ll find in many other casinos. Thus, it’ll be fine to play Roulettes here when using bonuses.
Maximum Withdrawal Amount
Also, after meeting wagering requirement, there’s a limit on how much can be withdrawn. The maximum cash-out amount depends on the particular bonuses as follows:
- Deposit Match Bonus – If the match percentage of the deposit bonus is 100% or less, there is no maximum withdrawal restriction; but if the match percentage is more than 100%, then a $1,000 maximum withdrawal limit applies. Thus, when you use the welcome offer (100% up to $500), you can withdraw whatever you have as a balance; but when you use the Sunday Offer (150% match up to $800), you cannot withdraw more than $1,000 even if you have a 6-figure sum after meeting WR.
- Free Bonuses – If you claim a bonus without depositing (like the birthday bonus), should you meet WR, you’ll be limited to withdrawing a maximum of $100
- Free Spins – Winning obtained from using free spins is the “bonus” which must be rolled over. Upon meeting roll-over requirement, you’re limited to withdrawing a maximum of 5x the “bonus”. However, if the free spins redeemed is part of a match bonuses (like the 25 free spins that’s part of the welcome offer), the maximum withdrawal allowed on those particular free spins is $100.
Promotions – Summary
|Lucky Creek Casino scores 7/ 10 here||First, Lucky Creek Casino has interesting bonuses, which starts off with a relatively attractive welcome bonus (100% match up to $500 + 25 free spins). However, the wagering requirement is 60x bonus amount which means it’ll take some work to clear bonuses and be able to withdraw.|
First and foremost, unlike many online casinos, Lucky Creek Casino is not a single currency house. It lists the currencies it accepts as: USD, CAD, GBP, EUR, SEK, DKK, and NOK.
It should be remembered that the United Kingdom is among the list of restricted countries; so, it’s confusing that GBP is mentioned in the casino’s T&C as an accepted currency. Tellingly, players are required to select their preferred currency of play when signing up; and GBP is not available in the drop-down menu. In place of it in the menu is NZD.
Importantly, depositing is a breeze. Once logged in, you’ll find the deposit button that you can click to reach the cashier. Then it’s simply a matter of selecting your preferred deposit option, and entering requested information in the relevant fields.
Lucky Creek Casino supports a good number of banking options for depositing. These include credit/ debit card, prepaid cards, e-wallets, and crypto currencies. Specifically, the options you’ll find are: MasterCard, Visa, American Express, EcoCard, Paysafe Card, Neteller, Skrill, and Bitcoin. However, the particular options you’ll find available to you depends on your territory. For example, US players can only use credit/ debit cards and bitcoin.
In Lucky Creek Casino, the minimum deposit amount is $20. Players want a low minimum deposit amount so everyone can afford depositing. The $20 minimum deposit of Lucky Creek casino is not the lowest you’ll find, but it is relatively fine.
Deposit Processing Time
With its gunslinging theme, it’s not surprising that Lucky Creek Casino moves with bullet speed when it comes to processing deposits. With virtually all methods, deposits are instantly processed, which means that you’ll have the deposited funds in your account immediately.
Thankfully, it is free to deposit in Lucky Creek Casino.
Everyone lay to win; and winners will want to claim their prizes (aka withdraw). Thankfully, Lucky Creek Casino is a legit house that features withdrawals.
Also, requesting payment is a breeze. Once logged in, you’ll easily find your way to the cashier page and to the withdrawal section. Then it’s simply a matter of selecting your preferred withdrawal option, and entering requested information in the relevant fields.
When it comes to withdrawing from Lucky Creek Casino, the banking options you can find are: Skrill, Neteller, Ecocard, Cheque, Wire Transfer, and Bitcoin. This is also not the most exhaustive of banking options; but it’ll serve. The support for bitcoin is particularly impressive.
The minimum withdrawal amount is $100. This is one thing we didn’t like about withdrawals in Lucky Creek Casino. No one will want being made to build a big balance before he/ she can make withdrawals, so everyone wants a ow minimum withdrawal amount. Unfortunately, the $100 minimum of Lucky Creek Casino is on the high side.
At the other end of the rope, Lucky Creek Casino also has an unfriendly maximum withdrawal amount. Everyone will want high maximum withdrawal amounts, so that it’ll not take long to completely withdraw a large balance.
Unfortunately, it’s low here. The maximum withdrawal amount is $1,500 per week. This low amount means it’ll take very long to withdraw any large amount. For example, withdrawing a $50,000 balance will take about 9 months of weekly withdrawal.
Thankfully, players will be able to get higher maximum withdrawal amounts as they climb up the VIP levels. For example: Silver tier players get a maximum pay-out of $2,500 per week; Gold tier players get a maximum pay-out of $3,500 per week; Platinum tier players get a maximum pay-out of $5,000 per week.
Everyone who submits a withdrawal request will want the payment to come with bullet speed. Unfortunately, though Lucky Creek Casino carries the gunslinging theme well, its pay-outs do not feature bullet-speed.
First, all Genesys Technology Casinos hold withdrawal requests pending for 2 business days. That is, when you request payment, the casino does not process your request until 2 business days later.
Withdrawals are held pending so that players who change their mind can reverse their withdrawal, so that the funds will be returned to their casino accounts. Secondly, the Genesys Technology casinos process and issue payments only on Mondays and Thursdays.
Thus, should your withdrawal be released on Tuesday, it’ll rest again till Thursday before it is processed. In our opinion, Lucky reek Casino know that players will cringe at this. This is because it thanks you in advance for your understanding on this matter.
After your payment is issued, how long it’ll take before you receive it will depend on your withdrawal method as follows:
- e-wallets – instant receipt once payment is processed
- Bitcoin – Up to 5 Business days once payment is processed
- Wire Transfer – Up to 10 Business days once payment is processed
- Courier Cheques – 15 Business days to receive payment (10 days to receive, 5 days to clear)
When it comes to withdrawals, a service fee may apply depending on the withdrawal method used. Wire Transfer attracts a $20 fee, Courier Cheques attract a $30 fee, while it is free for the other options.
Banking – Summary
Lucky Creek Casino scores 6/ 10 here.
First, it is fine that many convenient options are supported; and having bitcoin is a big plus. However, the banking options are not as exhaustive as you’ll find in many online casinos.
Secondly, deposit limits are just fine; but withdrawal limits are way out of line. First, you’ll need to build your account to at least $100 (which is relatively high) before you can withdraw.
Also, players are limited to withdrawing a maximum of $1,500 per week. Thus, it’ll take long to completely get out a large balance. Thankfully, higher tiers in the loyalty program have increased maximum withdrawal limits (up to $5,000).
Thirdly, while deposits move with bullet-speed, withdrawals are somewhat slow. This is because withdrawals are held pending for 2 working days before processing; and payments are issued only twice a week.
Customer Support Service
To make sure that you always experience high times and good tidings at Lucky Creek Casino, it has friendly support agents that you can reach out to if you need assistance with anything.
Cheekily, it says while you can try using smoke signals to contact the support service, it makes getting help a whole lot easier by providing new-fangled contact channels. These include email, telephone, and Live Chat.
The email address to send your submissions is email@example.com; the telephone number to call is 888 595 5835; while a link to the Live Chat is available in the “contact us” page of the website.
Emails are answered within a few hours (which is very good); and you can get instant feedback using the telephone service and Live Chat.
First, it is impressive that the support service of Lucky Creek Casino is available 24/ 7 (24 hours a day, and 7 days a week). Thus, you can get help anytime you need it. Also, having a range of contact channels means that when getting help you can use a method that you’re more comfortable with.
Before joining any online casino, it is always good to know what its members are saying about it, as this is one of the best gauges of how well the casino is. For this section, we scoured the web to find complaints from players of Lucky Creek Casino.
Yes, there are players’ complaints as you’ll expect of any online casino that has been around for as long as Lucky Creek Casino has been. At this time, we’ll say that many players’ complaints (which we verified) can be traced to bonuses. That is, Lucky Creek Casino is famous for refusing payment for contravening bonus rules. Worse still, many of these bonus rules are buried deep in the Terms and Conditions.
For example, we saw many instances of players being refused payment for “claiming free bonuses back to back”. Somewhere, the casino has a rule that you have to make deposits in between free bonuses. While the casino is within its right to uphold its rules, the problem is that these rules are buried so deep you’ll not know of their existence until it is too late.
There was one unique complaint of a player who was refused payment for using a free casino chip that he wasn’t eligible for. The problem is why a player is allowed to claim a bonus that he/ she is not eligible for. It gets even more interesting; in this case, the chip was manually added to the player’s account by one of the casino’s support agents.
Thus, when using Lucky Creek Casino, it doesn’t matter that you get an invite to claim a bonus, it doesn’t even matter that you contacted a support agent to manually add the bonus to your account, you have to make sure that you are eligible for the bonus, else you cannot withdraw any winnings resulting from using the bonus.
However, it does not sit well with us that an online casino will allow you deposit knowing that it will refuse you payment of any winning obtained.
With the many issues of refusing payments resulting from use (misuse) of bonuses, it’s wise steering off the bonuses of Lucky Creek Casino. Except you have your spectacles on to find whatever bonus rule apply, and then make sure to not contravene any.
ALSO SEE: Pirate Slots Review
With Lucky Creek Casino excellently showcasing the Old West theme, it comes out as an exciting gaming destination.
It is a legit online casino; and it has great games, especially slots. However, its game library is relatively small. It has a good range of promotions. However, rolling over bonuses may take some work because of a relatively high wagering requirement.
Note that Lucky Creek Casino shows no mercy when it comes to refusing payment for breach of bonus rules. Thus, steering away from the bonuses is a wise course. If you’ll want to claim bonuses, you’ll want to check out for bonus condition, including those hidden in the fine prints.
The withdrawals section did not get us excited. This is because payments do not come fast (as a result of a 2 days withdrawal pending time and withdrawal limits are not friendly (a high $100 minimum withdrawal limit means staying in the site longer before reaching the withdrawal threshold, and a low $1,500 per week maximum withdrawal limit means withdrawing a large balance will take very long).
That said; while Lucky Creek Casino is a legit online casino, we cannot recommend it in good faith. This is especially because we cannot live with how the casino goes about exercising its bonus rules.
However, if you can live with this and the other “misses” highlighted in the review, you’ll find Lucky Creek Casino a fine online gaming destination.