Though having its roots in the dirtiest waters, the lotus flower miraculously produces a glorious blossom. It’s no surprise that many are drawn to the mystique and exquisiteness of the lotus.
Drawing inspiration from the lotus, Black Lotus Casino says it is an online casino that has regaled players with its mystique and splendour ever since it was established.
The question is whether this is just some clever theming or whether Black Lotus Casino is really a gaming destination that gives delight or amusement.
That is, does it have a variety of high-quality online casino games to deliver top-notch casino entertainment? Does it provide players with choice casino bonuses and promotions? Does it offer top casino services (like effective customer support, easy and fast transfer of funds, etc)? In the first place, is Black Lotus Casino legit?
This Black Lotus Casino review will look at Black Lotus Casino in order to provide the information that will help you answer these questions and more.
About Black Lotus Casino
Introduction
Black Lotus Casino was started in January 2013. It is owned and operated by the Genesys Group of Casinos.
This Group is responsible for about 6 other online casinos which include Lucky Creek Casino, Mandarin Palace Casino, Grand Eagle Casino, and Big Dollar Casino. Thus, Black Lotus Casino has many illustrious sister sites.
With the lotus flower having deep symbolisms in Eastern culture, Black Lotus Casino is an Asian themed online casino promising to pleasure you with the splendour of the East, and to cast a spell of endless fortune over you with the enduring mystique of the East. It goes off with a simple website that will appeal to everyone (newbies and legends alike).
Is Black Lotus Casino legit?
Black Lotus Casino is a very legit online casino. In checking its legitimacy, we looked at its operator profile, licensing detail, and operating record.
- Operator Profile – There’s no doubt that the operator of Black Lotus Casino (Genesys Technology N.V.) is 100% legal and reputable. This is because it is a fully registered company which has a host of other reputable sites to its name. An operator of this profile is not likely to put out a scam gaming site.
However, it should be stated that while recognizing that Black Lotus Casino is legit, some industry watchers hold back from recommending it because of a perceived question marks over its operator. This is because the Genesys Group also now owns the Grand Prive Group, and this Group has largely been regarded as rogue since a strategic move saw them cancel their affiliate program (and started another) leading to substantial lost earnings for their affiliate partners. However, it is not clear whether Genesys Group owning of Grand Prive was before or after the latter’s infamous move. If it was after the move, then the Genesys Group cannot really be dragged into it. Also, it seems the Grand Prive Group has offered some recourse for those affiliate losses (that is, paying a percentage of every dollar earned).
- Licensing Detail – Black Lotus Casino is licensed and regulated by the Curacao Gambling Commission. There’s no doubt that Curacao is a legit licensing jurisdiction. A licensed casino is answerable to the licensing institution for its practices. Thus, it will ensure fair gaming is provided and that it operates responsibly (especially in terms of paying winners). With Black Lotus Casino having the legit Curacao e-gaming license, it should be a legit casino giving fair gaming and operating responsibly.
However, it should be said that while recognizing that the Curacao licence is a legit e-gaming license, some industry watchers look down on it. This is for two reasons. First, the Curacao Gambling Commission has weak standards (it licenses just about anyone that can pay its fees). Secondly, it has lax (to no) oversight of its operators, as some curacao casinos has closed and disappeared with players’ funds with the commission doing nothing. However, as said earlier, Curacao is a legit jurisdiction. It’s just that bad elements take advantage of their low standards. Also, in recent times, the commission has moved to up their standards.
- Operating Record – Black Lotus Casino has been operating since 2013. There’s no doubt that this is enough time for a scam to be discovered. However, in this time, Black Lotus Casino has not been called out for having rigged games or for not paying. The casino displays some interesting statistics in its website, one of which is “$117 million pay-outs in 2018”. Also, search the independent online platforms, and you’ll find winners of Black Lotus Casino and evidence of pay-outs. With Black Lotus Casino having a 7-years operating record of creating winners and consistently paying, it should be a legit online casino
However, it should be stated that there are relatively many complaints of Black Lotus Casino refusing payment for bonus abuse (breaking one or more bonus rules). One finger pointed at the casino is that some of these rules are deeply buried. Another finger pointed at it is that it will allow players to continue depositing and playing knowing a rule has been broken and winnings from the plays will not be paid. However, all online casinos refuse payment for bonus abuse. If anything, that the Genesys Group ha a reputation for this is reason for players who wish to use bonuses to properly read and keep bonuses rules.
Is Black Lotus Casino safe?
Black Lotus Casino is a safe online casino. There should be no fears about entering sensitive information whether that be your names, contacts, credit card detail, etc. Black Lotus Casino ensures that users’ data is well protected. It uses industry approved procedures which includes the bank-grade SSL (Secure Sockets Layer) technology.
Restricted Countries
Black Lotus Casino does not accept players from everywhere. However, that’s to be expected of legit online casinos because of compliance to gambling laws in different territories.
Thankfully, Black Lotus Casino accepts players from the United States, which is a good one if you consider that many online casinos have packed up from the US. In fact, Black Lotus Casino has a relatively small list of restricted countries. That is, it serves players from many parts of the world.
Black Lotus Sister Sites
There are other popular and legitimate casinos like Black Lotus. These casinos are known as Black Lotus Casino sister sites. The reason they are called Black Lotus sister casinos is that they share the same games, features and management.
Below are Black Lotus sister sites:
Summary
| Black Lotus Casino scores 8.5/ 10.0 in this section. | Black Lotus Casino starts off with a simple website which perfectly showcases an exciting Asian theme. Given that it has a 100% legal operator (Genesys Group), that it is officially licensed (Curacao), and that it has a 7-years operating record, Black Lotus Casino is definitely legit. Using SSL technology, it keeps users’ data safe. However, we didn’t like that its operator’s links to the infamous Grand Prive Group, and its relatively weak Curacao licensing will raise some questions about its legitimacy. |
Game Offering
Software Providers
Black Lotus Casino is supplied by Saucify, Betsoft, and Rival, which are all highly innovative developers of online casino games. Saucify is renowned for having first-rate unique games that you’ll only find in select casinos; Betsoft is renowned for its 3D games that captivates with realistic graphics and animations; while Rival is renowned for its super-addictive i-slots that captivates with storylines that unfolds as the game progresses.
Thus, Black Lotus Casino has you covered as far as premium entertainment goes.
Gaming Flexibility
Black Lotus Casino can be accessed via download and Instant Play. The download mode means getting the casino software to your device before you can play games; while the instant play mode means instantly accessing games upon reaching the casino website via a web browser.
The latter allows playing games from any device – being a no-download mode, there’s nothing like having to play from the device where the casino software is installed.
Black Lotus Casino can also be accessed on mobile devices (smart phones and tablets). Thus, players are given the freedom of playing games on the move.
Games Selection
Black Lotus Casino is about the same size as its sister sites. It holds 320+ games, meaning it is not among the industry’s inventory leaders. However, the games on offer includes all of the favourites. The different game categories are:
Slots
The indisputable online casino favourites are available in their numbers. You’ll find over 250 slot titles. Yes, you’ll find casinos with more numbers; but Black Lotus Casino is able to give 250+ truly unique slots. That is, Black Lotus Casino does not hold different slots titles that are basically the same just to boost its numbers.
Whatever your slot preference, this casino has the titles you’ll want. Classic slots and latest video slots are provided in a range of thrilling themes. The selection comes in a range of coin sizes and pay-lines, so every type of bankroll and playing style is catered for.
Some of the top slot titles you’ll find are: Football Fever, Lucky Leprechaun, Age of Spartans, Wolf Street, 2 Million BC, Fruit Zen, House of Fun, 7 Chakras, and more.
Table Games
Black Lotus Casino also ha a great selection of table games. The cards have ruled the casino tables, and this casino provides the different card games – Blackjack, Table Poker, and Baccarat. You’ll also find that it provides various iterations of the individual card classics.
For example, Blackjack fans will find different titles which includes Classic Blackjack, Vegas Strip Blackjack, Atlantic City Blackjack, and more. Other table games you’ll find are Craps and Roulettes.
However, given that Black Lotus Casino has a relatively fine selection of table games, it was disappointing that it did not feature live tables – live dealer games streamed from floors of brick and mortar casinos.
Video Pokers
Another strong section of Black Lotus Casino is its Video Pokers. The selection includes single-hand and multi-hand video pokers. Specific titles you’ll find include: Jacks or Better, Aces and Faces, Joker Poker, Bonus Deuces, Deuces Wild, and more.
Other Games
Black Lotus Casino also offers alternative games in its “Other Games” section. Here, you’ll find different Kenos titles and Scratch Cards.
Summary
| Black Lotus Casino scores 8.0/ 10.0 in this section. | Drawing high quality games from Saucify, Betsoft and Rival, and giving the flexibility of in-browser play and mobile gaming, Black Lotus Casino has you covered as far as premium entertainment is concerned. However, with only 320+ games, it is a relatively small online casino; and gaming options can be very limited especially with the instant play mode. |
Promotions
Bonuses
Black Lotus Casino says it has promotions running monthly, weekly, and almost every day, such that players will be able to enjoy rewards just about any time. We categorize these bonuses into: welcome bonus (for new players), other bonus (for everyone else), and a loyalty program (that rewards players who stick around).
Welcome Bonus
As of writing this review, the promotions page of Black Lotus Casino was advertising a 2-part welcome bonus for new players. This is as follows:
- First deposit: 300% Match Bonus up to $1,000 on your first deposit (using the code: FIRST300) PLUS 50 Free Spins on the video slot, Charmz (using code: FIRST50).
- Second deposit: 50 Free Spins on the “Millionaire’s Life” slot (using code: SECOND50) OR 399% Match up to $1,000 (using code: SECOND399)
This is a lovely offer. Getting extra money to play with (or free plays) is lovely but getting up to $1,000 is simply amazing. What is more, the match percentages of the offer are high giving you a big bang for your buck. For example, with the 300% matching of the first deposit bonus, to claim the full $1,000 bonus, you need a deposit of about $334.
Other Bonuses
If you’ve been holding an account with Black Lotus Casino, there are different bonuses and promotions to access. As of writing, these include:
- Daily Offers – As the name suggests, this is available every day. Simply make a deposit (any day of the week), and you’ll get extra money to play with. It works as follows: Mondays – 105% match bonus up to $200, Tuesdays – 111% match bonus up to $400, Wednesdays – 120% match bonus up to $900, Thursdays – 110% match bonus up to $500, Fridays – 150% match bonus up to $100, Saturdays – 150% match bonus up to $800, Sundays – 170% match bonus up to $750)
- $10,000 Bonus Bonanza Drop – As the name suggests, this offer puts $10,000 bonus money up for grabs. The casino does a random draw every Thursday with the winner to win $10,000 bonus for 10 hours of pure fun. Simply deposit and play in a week, and you’ll get a ticket to the following week’s prize draw.
- 4 Hours of Power – This offer is a reason to play in the 4 hours between 6am and 10am (EDT) daily. By playing in this period, you can get 50 Free Spins. Also, redeem this offer over 7 consecutive days, and you’ll be entered into a weekly lucky draw to win a voucher, gift basket, bonus money, or free spins.
- A Bonus-A-Day – This offer also has the goodies for players on a daily basis.
- Quaterback Promo – Players who play the slot “Quaterback” and win will be rewarded with medals, and this can be exchanged for free spins and bonus money. For example: bet $1 and win $5. and you’ll receive a Blue Medal which is worth 5 free spins; bet $1 and win $10, and you’ll receive a Bronze Medal which is worth 15 free spins; bet $1 and win $25, and you’ll receive a Silver Medal which is worth $25 bonus money; etc
Loyalty Program
Black Lotus Casino is also part of the Genesys Club, which is a loyalty program that rewards your plays across the casinos of the Genesys Group. The program is tiered. Simply play, and you’ll earn loyalty points to climb up the levels.
The higher your status level, the sweeter player perks you’ll enjoy. The perks from the program include: exchange of points for bonus money, tier welcome bonus, weekly bonus, access to exclusive promotions, birthday bonus, anniversary bonus, and more.
However, the program is vague. Black Lotus Casino does not make it clear how many levels there are, or requirements for entering each level, or particular benefits of each level. Players that want all the information before jumping into anything will be disappointed at how vaguely Black Lotus Casino presents the loyalty program.
Bonus Conditions
As mentioned earlier, Black Lotus Casino and its sister sites have a reputation for refusing payments for the flimsiest of breaches of bonus rules/ conditions. Thus, it’s important to carefully read bonus terms and make sure to comply. Some of the conditions that apply are:
Wagering Requirement (WR)
Bonuses claimed in Black Lotus Casino must be rolled over 60 times before withdrawals can be made. Thus, if the full $1,000 first deposit match bonus is claimed, before withdrawals can be made, a minimum of $60,000 must be wagered.
This is calculated: 60 x $1,000. Having to wager $60,000 to clear a $1,000 bonus is a product of a high wagering requirement. That said; when thinking of using bonuses in Black Lotus Casino, know that its high wagering requirement will make it relatively difficult to clear the bonus and be able to make withdrawal.
Maximum Cash-Out
Also, after meeting wagering, you cannot withdraw the whole balance you’re left with, especially if it is big. This is because there are maximum cash-out amount on cleared bonuses. This maximum depends on the type of bonus used:
- Match bonuses – no maximum restriction if the match percentage is 100% or less; but withdrawals are limited to a maximum of $1,000 if the match percentage is above 100%
- Bonus Money – withdrawals are limited to a maximum of $100
- Free Spins – withdrawals are limited to a maximum of 5x bonus amount (where the bonus amount is winnings obtained from using the free spins). However, if the free spins are obtained as part of a match bonus, withdrawals are limited to a maximum of $100
You’ll find that the match percentages of bonuses in Black Lotus Casino is high. While this is good (giving you good bang for your buck), it means that pay-out cannot be more than $1,000. After meeting WR, anything you may have above the maximum cash-out amount is forfeited.
Summary
| Black Lotus Casino scores 7.0/ 10.0 in this section. | Black Lotus Casino kicks things off with a sweet welcome bonus (300% match bonus up to $1,000). A host of other attractive bonuses are available, including daily match bonuses, free spins offers, and leaderboard challenges. There’s also a loyalty program. However, we didn’t like that the bonus wagering requirement is 60x. This means having a lot of wagering to do to clear bonuses. Worse still, maximum cash-out caps apply after clearing bonuses, ensuring that you cannot take home massive pay-outs. |
Banking
Depositing
In Black Lotus Casino, players can deposit in US Dollars (USD), Canadian Dollars (CAD), Australian Dollars (AUD), Euros (EUR), British Pound (GBP), Danish Krone (DKK), Norwegian Krone (NOK), and Swedish Krona/Kronor (SEK).
Depositing is easy – login, go to the cashier from the menu button, click “deposit”, select a deposit option, and fill the form.
Deposit Options
For depositing, Black Lotus Casino cater to a fine range of banking preferences – credit/ debit cards, prepaid cards, web wallets, and even cryptocurrency. Specifically, the deposit options are: Visa, Mastercard, AmEx, Paysafe card, EcoPayz, Neteller, Skrill, and Bitcoin.
Though, the list is relatively small; but players will have no problem conveniently depositing. Also, your territory will determine the particular banking options that’ll be available to you in the deposit page.
Deposit Limits
Unfortunately, Black Lotus Casino is not a gaming house where you can put in a tenner and play. The minimum deposit amount is $20. This is not the bottom-low minimum deposit amount that most players will want so that depositing is easily affordable; but it is not bad at all.
Deposit Processing Time
Black Lotus Casino processes all your deposits instantly. So immediately you pay-in, your funds will be ready for you to start playing with.
Deposit Fees
When depositing, Black Lotus Casino is the fee-free service that everyone will want.
Withdrawal
We’ll say it unashamedly, we play casino games to have winnings and boost the bankroll. So, we give the withdrawal section more weight than any other aspect of an online casino. Yes, Black Lotus Casino pays winners. Importantly, submitting a withdrawal request is easy – login, go to the cashier, click “withdraw”, select a withdrawal option, and fill the form.
Withdrawal Options
When withdrawing, you’ll also find fine (but not exhaustive) banking options. Specifically, these are: Skrill, Neteller, EcoPayz, Check (via Regular Mail), Courier Check, Wire Transfer, and Bitcoin.
Withdrawal Limits
This is one area of Black Lotus Casino that we didn’t like at all. This is not a gaming house where you can hit some small wins and pull out the money. This is because the minimum withdrawal amount is $100. This is relatively high. Having to build a 3-figure balance before withdrawals can be made does not make for good reading.
Also, should you hit a big win, it will take a long time to completely withdraw your money. This is because the maximum withdrawal amount is $1,500 per week.
This is a relatively low amount. At the $1,500 per week rate, it’ll take over 6 months to completely withdraw a simple $10,000 balance. However, higher withdrawal limits are possible by climbing up the loyalty levels (Silver – $2,500 per week, Gold – $3,500 per week, Platinum – $5000 per week).
Pay-Out Speed
This is another area we do not think Black Lotus is great about. To put it mildly, it does not give speedy pay-outs. Pay-out timeframes can be separated into three.
- First, there is a 2 days withdrawal pending period. Every submitted withdrawal request is held pending for 2 days. While 2 days is not the longest pending time in the industry, it does not make for good reading that the casino does not move to process a withdrawal request until 2 days after. This “pending time” is an allowance for players to reverse their withdrawal so that the funds are made available to play with. Thus, the pending time delays payments. We usually point out in our reviews that withdrawal pending times are predatory. This is because reversing a withdrawal to play with the funds is essentially risking what you have in hand in a wild chase for more.
- Secondly, there is the processing and issuing of the withdrawal request. While processing is within a day, the casino issues approved payments only on Mondays and Thursdays. This twice a week issuing of payments can delay payment. For example, payments processed on Tuesday will have to lie fallow till Thursday before they are issued.
- Thirdly, there is the external processing time, which is the time from when the casino issues your payment to when you receive it. This time depends on your selected withdrawal method as follows: Web wallets – 24 to 48 hours, Bitcoin – up to 5 business days, Wire Transfer – 7 to 10 business days, Courier Check – 5 to 7 business days, Check (by Regular Mail) – 21 business days.
Withdrawal Fees
When withdrawing from your Black Lotus Casino account, fees range from $0 to $30 depending on the withdrawal method used as follows: Bitcoin and web wallet – $0; Wire Transfer – $20; Check (by Regular Mail) – $15.71; Courier Check – $30.
Summary
| Black Lotus Casino scores 7.0/ 10.0 in this section. | Black Lotus Casino lights this stage by supporting several currencies and providing a couple of fine banking systems for depositing and withdrawing. However, banking limits could be better, especially when withdrawing. We didn’t like that $100 balance is required to be able to withdraw, and that withdrawals are limited to a maximum of $1,500 per week. Pay-out speed is also not friendly-fast; and we can pitch the blame at the 2-days withdrawing pending time, and the twice a week issuance of approved payments. |
Customer Support Service
Contact Help
Black Lotus Casino says it is a real pearl when it comes to support. It provides a 24/ 7 support service manned by agents it says are “friendly and proficient”. If you have questions of issues, you can reach out via email (support@blacklotus.com), phone (888 595 5835), or live chat. Emails are answered within 24 hours, while the phone and live chat give instant feedback.
Self-Help
We didn’t find an FAQ page where answers are provided to frequently asked questions. This is disappointing because the FAQ resource usually provides quick assistance to savvy players who don’t mind finding answers to questions themselves. However, the “info” and “news” section at the bottom of the website holds links to many informational pages that could answer some questions.
Summary
| Black Lotus Casino scores 9.0/ 10.0 in this section. | Black Lotus Casino lights this section by not only providing a friendly support team, but also providing many contact channels (email, phone, and live chat). More importantly, response time is relatively fast; and the service is available round the clock. However, we’ll also like to see an FAQ page to provide quick self-help. |
Conclusion
Black Lotus Casino is an Asian themed online casino from the Genesys Group that promises to pleasure you with the splendour of the East.
Thankfully, Black Lotus Casino is one online casino that will really pleasure you. Thanks to being powered by some of the most innovative game developers, its online and mobile games are stunners; and they include many unique titles you may have never seen before.
You’ll also get the account boost you need, as Black Lotus Casino is generous with the bonuses. When it comes to offering deposit bonuses with high match percentages, you’ll be hard-pressed to find a better online casino. Black Lotus Casino also provides fine banking systems which allow for easy depositing and requesting payment.
However, this does not mean that Black Lotus Casino is that faultless saint. While it is definitely a legit online casino where winnings can be made and that can be trusted to pay, it does not make our list of casinos we’ll want to play at.
Why? First, clearing bonuses will be sufferable because of the casino’s high wagering requirement. Secondly, we don’t like staying too long in an online casino before being able to withdraw but this casino has a high $100 minimum withdrawal amount.
Also, we wouldn’t want it to take many months of weekly transactions to completely withdraw our winnings; but it is so here because of its low $1,500 per week maximum withdrawal amount.
In our opinion, the positives of this casino outweigh its negatives. But we still wouldn’t play here because we just cannot live with some of these negatives (as highlighted in the cons section below).
However, if you can live with the items in the cons section, then nothing should stop you from making Black Lotus Casino your go-to online casino.
ALSO SEE: Big Dollar Casino Review
Pros
- Operated by the 100% legal Genesys Group of Casinos
- Has an official gaming license (from Curacao)
- Has a 7-years operating record of paying winners (with $117 million paid out in 2018 alone)
- Accepts players from the United states
- Provides high quality games (from Saucify, Betsoft, and Rival) for premium entertainment
- Provides Instant Play mode allowing for instantly accessing games using a web browser
- Supports mobile gaming to give the freedom of playing on the go
- Has a fine selection of unique slot games that you won’t find everywhere
- Has a relatively fine selection of table games and video pokers
- Starts players off with an amazing first deposit bonus (300% match up to $1,000 + 50 free spins)
- Provides many other fine bonuses as well as a loyalty program
- Supports a several currencies including a crypto option
- Minimum deposit amount is $20 which is fair enough
- Deposits are instantly processed, so you can start playing immediately after depositing
- Different channels are provided for contacting the support service (email, phone, and live chat)
- The support service is available 24/ 7; and response time is relatively fast
Cons
- The casino’s operator (Genesys Group) has ties to the infamous Grand Prive Group
- Gaming options are limited when using the Instant Play mode
- The loyalty program is vague
- The wagering requirement is high (60x bonus) which makes it hard to clear bonuses
- Big pay-outs are not possible when using bonuses, because maximum pay-outs are capped low after meeting the wagering requirement
- The deposit and withdrawal options are relatively low
- The minimum withdrawal amount is $100, which is high
- The maximum withdrawal amount is $1,500 per week which means it’ll take long to completely withdraw large balances
- There’s a 2-days withdrawal pending time
- Payments are issued twice a week (Mondays and Thursdays)
- A self-help FAQ resource is not provided
