Is Mandarin Palace Casino Legit

Is Mandarin Palace Casino Legit or Scam? – Review | Sister Sites (2020)

Mandarin Palace Casino is an online casino, and Mandarin can be referred to a powerful member of the ancient Chinese Empire. Thus, Mandarin Palace is literally the grand residence of such an official. The sheer grandeur of these palaces is usually captivating, and they boast luxuries that guarantee a pleasurable visit.

Mandarin Palace Casino is an online casino inspired by all of that; and it can only be promising to be a gaming destination providing grand offerings and services that’ll captivate everyone – a gaming destination that everyone will find pleasurable.

The question is whether this is just some clever theming or whether Mandarin Palace Casino lives up to its lofty theme and really delivers gaming pleasure. That is, does it have high-quality and highly entertaining online casino games; does it have top casino rewards; does it offer top casino services (like effective customer service, fast and easy depositing and pay-outs, etc)?

In the first place, is Mandarin Palace Casino legit?

This Mandarin Palace Casino review will examine Mandarin Palace Casino in order to provide the information that will help you answer these questions and also shows you all the Mandarin Palace sister casinos.

About Mandarin Palace Casino

Introduction

Mandarin Palace Casino was started in 2009. It belongs to the Genesys Group of Casinos which is responsible for other online casinos like Treasure Mile Casino, Lucky Creek Casino, Grand Eagle Casino, and WizBet Casino.

With the casino’s logo showcasing the dragon that is part of Chinese culture, and the website showcasing the traditional Oriental houses; the Eastern theme of Mandarin Palace Casino is clear. The theme speaks of Oriental opulence and hospitality, suggesting that Mandarin Palace Casino is a virtual pleasure palace for online casino players.

Mandarin Palace Casino Review

Is Mandarin Palace Casino legit?

There’s no doubt that Mandarin Palace Casino is a legit online casino. This position was reached after a consideration of the following:

  • Operator Profile – Mandarin Palace Casino is operated by the Genesys Group of Casinos. This operator is both 100% legal and reputable. This is because it is fully registered and its other its are considered legit. Suffice it to say that an operator of this profile is not likely to produce a scam gaming site.
  • Licensing Profile – Mandarin Palace Casino is licensed by the Curacao Gambling Commission. This is a legit jurisdiction for casino licensing. Licensing requirements usually include fairness, financially stability, and more. Thus, with its Curacao license, you can trust that Mandarin Palace Casino is a fair house that uses a Random Number Generator to produce fair gaming results, thereby ensuring that players can have winnings. It also means the casino is in a good position financially. With this, Mandarin Palace Casino comes out as legit.
  • Operating Record – Mandarin Palace Casino has been operating since 2009. That’s 10+ years! Scams just cannot be around for that long. When an online casino is scam (having rigged games or not paying winners), it doesn’t take long for it to come out. The 10+ years operation of Mandarin Palace can only mean that it is not scam (neither does it have rigged games nor does it not pay winners). In fact, searching the web (independent review platforms), not only will you find winners of Mandarin Palace Casino, you’ll be hard-pressed to find winners complaining of being refused payment for no reason. With this, this pleasure palace of an online comes out as legit.

While the legitimacy of Mandarin Palace Casino is not in doubt, it should be said that some quarters hold back from recommending it because they are not satisfied with the extent to which the casino satisfies these requirements.

In terms of the operator profile, the Genesys Group of Casinos has links to the Grand Prive Group which has a bad reputation in the industry. Their crime? The Grand Prive Group stopped their affiliate program only to start a new one with the same people; which is basically ripping off their affiliate partners. What’s to say a Group that rips off loyal partners will not rip off players?

However, know that this is a long trace (Mandarin Palace Casino > Genesys Group > Grand Prive Group). Also, it is not clear whether the Genesys Group’s owning of the Grand Prive Group was before or after the latter’s indiscretion.

If it is “after”, then the link between the two Groups should not be reason to blacklist Genesys Group (and Mandarin Palace Casino).

In terms of licensing profile, the Curacao Gambling commission is not the most reputable out there. In fact, it can be argued that its licensing standards are weak (meaning that every Tom Dick and Harry can get the license); and that its oversight of casinos holding its license is lax (meaning that the commission’s casinos can easily disappear).

However, the Curacao eGaming license is not reason enough to blacklist Mandarin Palace Casino; this is because many casinos with Curacao gaming license are not just legit but solid.

In terms of operating record, Mandarin Palace Casino has a record of creating and paying winners. However, there are some complaints of winners refused payments for having breached one or more bonus rules. While the casino cannot be faulted for this, one shot thrown at it is that the bonus rules are often buried very deep in the site.

However, in our opinion, this is no reason to blacklist Mandarin Palace Casino. If anything, it is one reason players should read bonus terms carefully before claiming any bonus.

Is Mandarin Palace Casino safe?

There’s no doubt that Mandarin Palace Casino is a safe online casino. Your personal information, payment information, and other sensitive information entered as you use the site is well protected. This position is reached knowing that Mandarin Palace Casino makes use of SSL (Secure Sockets Layer) technology.

SSL is the gold standard in keeping online data safe; it is even the security measure used by financial institutions. With SSL technology used in conjunction with other industry-approved procedures, there’s no doubt that Mandarin Palace Casino is safe.

Restricted Countries

Everyone will want to go to a pleasure palace. Unfortunately, this Oriental pleasure palace of an online casino does not open its gates to everyone. One good news is that it accepts US players. Another is that its list of restricted countries is very short; meaning that it accepts players from very many countries of the globe.

Mandarin Palace Sister Casinos

There are so many other casinos like Mandarin Palace. Here we will only list the popular and legitimate ones. The group of casinos are also known as Mandarin Palace Casino sister sites. The reason they are called Mandarin Palace sister casinos is the because they share the features, games, bonuses and even ownership.

Below are the Mandarin Palace sister casinos:

  1. Black Lotus Casino
  2. Treasure Mile Casino
  3. Big Dollar Casino
  4. Grand Eagle Casino

Game Offering

Software Providers

Like every other online casino from the Genesys Group, Mandarin Palace Casino is powered by Saucify, BetSoft, and Rival Gaming. This means that it offers eye-catching and enthralling games. With Saucify, the casino is blessed with unique games that players won’t find in many other online casinos.

With BetSoft, the casino is blessed with top-notch 3D graphics and animations. With Rival Gaming, the casino is blessed with interactive games that are very engaging. Thus, Mandarin Palace Casino ticks the box of super-quality games.

However, with just 3 software providers featured, players in Mandarin Palace Casino will miss out on the exciting features of the many other software providers. That is, players who fancy games from NetEnt, Microgaming, and Co will not joy in this pleasure palace.

Gaming Flexibility

Mandarin Palace Casino gives players a download casino and an Instant Play Casino. The former means downloading casino software to your device to play games; while the latter means reaching the casino software using a web browser and instantly accessing games.

The download mode gives access to the full game library, and games tend to load faster. However, the Instant Play mode gives the freedom of playing from any device. With it does not require installing casino software on any particular device; you can reach any device, fire up the casino from a web browser in the device, and you can instantly start playing.

Mandarin Palace Casino also has an excellent mobile casino. That is, you can hit the casino using your portable mobile devices (smartphones and tablets). Thus, gaming is not limited to when at home and before your desktops. Even while on the move (as long as your mobile devices are handy), you can hit the virtual pleasure palace.

Games Selection

Mandarin Palace Casino has just over 300 online casino games. Know that when using the Instant Play version, only 230+ games can be accessed. Thus, it is relatively small. However, it is able to provide a fine variety of games, as follows:

Slots

As to be expected from an online casino, the bulk of the games here are slots (over 85%). Classic slots and video slots are all available. Themes range from ancient to futuristic, from passion to horror, and fruits to sports, and more. Thus, you’ll find slots for your entertainment no matter what you like.

While the slot selection does not overwhelm you with numbers, you’ll find that slots are unique, unlike some online casino that holds many slots that are alike just to boost their numbers. Some of the slot games in the house are Alien Spinvasion, 2 Million BC, Fruit Zen, Gunslinger’s Gold, Mamma Mia, Lucky Leprechaun, Mystic Wolf, Rise of Poseidon, Stampede, Whale O Winning, and more.

In this virtual pleasure palace, you can instantly change your fortunes, as many progressive jackpot slots are featured. These include The Glam Life, Mega Gems, Mr Vegas, Good Girl Bad Girl, A Night in Paris, and more. However, the casino does not put the jackpots together in a separate section. Thus, you will have to know your jackpots to reach them.

Table Games

Table games are casino classics, so a gaming house without these games cannot be called a casino. For its size, Mandarin Palace Casino does relatively well with its selection of table games. It holds the thrilling variation of the card games (blackjack, baccarats, and table pokers). It also holds a good number of Roulettes, and a few Craps.

However, when using the Instant Play mode, the table games section holds only 1 Roulette and 8 Blackjack (including Single Deck Blackjack, European Blackjack, Vegas Strip Blackjack, and Atlantic City Blackjack).

Video Pokers

Mandarin Palace Casino also provides a good range of Video Pokers. Whatever your mode of play, you’ll find fascinating single-hand and multi-hand video pokers. These include Aces & Faces, Bonus Deuces, Bonus Poker Deluxe, Deuces Wild, Jacks or Better, Joker Poker, etc.

Other Games

Lastly, there’s the “other games” category which holds lottery-style games like Keno and Scratch cards. However, when using the Instant Play version, this section opens to only 4 Keno titles.

Promotions

Bonuses

Mandarin Palace Casino says it is the online casino for players that demand a great Welcome Bonus, amazing Free Spins, exciting online casino tournaments, and plenty of gaming promotions. As of writing, it did feature exciting offer, which included:

Welcome Bonus

Mandarin Palace Casino Review
Mandarin Palace Casino

New players in Mandarin Palace Casino are welcomed with match bonuses up to $2,250. This relatively massive offer covers the first 4 deposits as follows:

  • First deposit: 100% match bonus up to $500
  • Second deposit: 75% match bonus up to $625
  • Third deposit: 100% match bonus up to $500
  • Fourth deposit: 125% match bonus up to $625

Getting $2,250 as a welcome bonus is lovely. A good thing is that the bonus is staggered, which makes it easier for players to claim its full value.

Other Bonuses

Players who already have accounts can also claim bonuses. Some of the offers available for everyone are:

$10,000 Bonus Bonanza Drop – A whooping $10,000 bonus money is up for grabs every Thursday in a lucky prize draw. Players who deposit and play in the casino in any one week will get an entry to the Thursday prize draw of the following week.

Daily Offers – You can claim a match bonus simply for depositing in any day of the week. In the week of writing this review, offers were as follows – Sunday: 170% match bonus up to $750, Monday: 105% match bonus up to $200, Tuesday: 111% match bonus up to $400, Wednesday: 120% match bonus up to $900, etc.

Winopoly Elvis Edition – In the month of writing, this promo gave players the opportunity to win a share of $20,000 in cash prizes.

Loyalty Program

Mandarin Palace Casino has a tiered loyalty program. Players earn loyalty points as they play; points earned are used for climbing the loyalty levels (Bronze, Silver, Bronze, and Platinum). The higher up you are in the program, the better benefits you’ll enjoy.

Some benefits of the program are: conversion of loyalty points to casino bonuses, tier welcome bonus, birthday bonus, anniversary bonus, access to exclusive tournaments, weekly casino offers, and more. One good advantage of the loyalty program is that it is tied to all Genesys Casinos. Thus, you can move from one casino of Genesys to another without losing points already earned in the former house.

Bonus Conditions

Remember, what we said in the legitimacy section about Mandarin Palace Casino not tolerating any infraction of bonus rules. Thus, it’s important to consider some of these bonus rules/ conditions.

Wagering Requirement

When you redeem a bonus in Mandarin Palace Casino, before you’ll be allowed withdrawals, you must wager an amount equal to 60 times the bonus amount. This 60x bonus wagering requirement means that should you claim the full $500 first deposit bonus, before you can make a single withdrawal, you must wager a minimum of $30,000 (that is 60 x $500).

This is the harsh reality of a high wagering requirement. It means that in Mandarin Palace Casino, it is relatively difficult to free bonuses for withdrawals.

Maximum Cash-Out Amount

When you successfully meet bonus wagering requirement, there is a limit on how much you can withdraw.

With match bonuses, you’ll get unlimited maximum cash-out of the match percentage is 100% or less, but maximum cash-out is limited to $1,000 if the match percentage is above 100%. Thus, for the welcome offer: when using the first deposit bonus (100% match up to $500), you can withdraw whatever is your balance; but when using the fourth deposit bonus (125% match bonus up to $625), even if you have a 6-figure bonus, you can only withdraw $1,000.

With Free Spins, maximum cash-out is limited to 5x bonus amount (where the bonus is winnings obtained using the Free Spins). However, if the free spins are part of a match bonus, maximum cash-out is limited to $100.

Other Conditions

There are many other conditions when playing with an active bonus. For example, there is maximum bet amount when using bonuses. “€ and AU$ players are limited to bets that do not exceed AU$ / €8 per round and AU$ / €0.50 per line… the maximum bet that can be placed on Betsoft games is 5 EUR/USD/CAD/AUD/NZD, 50 NOK…” Any bets that exceed these limits will cause all winnings to be void.

Also, “[a] player needs to make a minimum deposit of $20 between the last bonus credited to their casino account and the date of the next Promotion offer”. Thus, claiming bonuses back to back without any depositing in-between will cause all winnings to be void.

Bonus conditions cannot be exhaustively discussed here. However, know that the Genesys Group (and by extension Mandarin Palace Casino) will use any infraction to refuse payment. Thus, before redeeming and using any bonus in the house, you should look out for applicable conditions and make sure not to break any.

Banking

Deposits

This virtual pleasure palace of an online casino gives you the convenience of playing in your own currency. This is because it supports several currencies, which are USD, CAD, AUD, NZD, EUR, NOK, SEK, and DKK.

After creating an account, the next step is to fund it. In Mandarin Palace Casino, the process is easy. After logging in, click on the homepage drop-down to find Cashier; then click deposit. You can then select a deposit option, and fill the form as it relates to your deposit.

Deposit Options

Mandarin Palace Casino gives players the following deposit options: American Express, Mastercard, Visa, EcoPayz, Neteller, Skrill, and Bitcoin. However, this is the full range of supported options. Where you are playing from will determine the particular options that will be available to you. However, this list of supported options is relatively few.

Deposit Limits

In Mandarin Palace Casino, the minimum deposit amount is $20. This is low enough, so players will not burst their brain to afford funding their account. It also seems that the maximum deposit amount is high, so should you need large amounts for high rolling, it would be easy to deposit these.

Deposit Processing Time

In Mandarin Palace Casino, all deposits are instantly processed. Thus, after making a deposit, funds will immediately be pushed to your account; and you can start playing immediately. 

Deposit Fee

Mandarin Palace Casino does not charge for deposits.

Cash-Out

As said earlier, there’s no doubt that Mandarin Palace Casino is a legit online casino that pays winners. Interestingly, requesting payment is relatively easy. After logging in, from the cashier you’ll find the withdrawal page. There, you can select a withdrawal option, and fill the form as it relates to your withdrawal.

Cash-Out Options

Mandarin Palace Casino gives players the following banking options for withdrawing: Visa, Skrill, Neteller, EcoPayz, Courier Check, Regular Mail Check, and Bitcoin. Also, this is the full range of options supported, the options you will find will depend on where you are playing from.

Cash-Out Limits

In Mandarin Palace Casino, the minimum withdrawal amount is $100. A low minimum withdrawal amount is what everybody wants so that players can easily reach the minimum withdrawal threshold and be able to make withdrawals.

The $100 minimum withdrawal amount of Mandarin Palace Casino is a relatively high amount. You cannot simply win a couple of tens and pull them out; you’ll have to build a 3-figure balance before you can make withdrawals.  

The maximum withdrawal amount is also not friendly. It is $1,500 per week. A high maximum withdrawal amount is what everyone wants so that it will be easy (fast) to completely withdraw a large balance. The $1,500 per week maximum withdrawal limit of Mandarin Palace Casino will make withdrawing a large balance sufferable.

For example, completely withdrawing a $10,000 balance will take about 7 months. Thankfully, players are able to get higher maximum withdrawal caps as they rise higher in the loyalty program (Silver Players: $2,500 per week, Gold Players: $3,500 per week, Platinum Players: $5000 per week).

Cash-Out Speed

In this pleasure palace of an online casino, you’ll have to wait a little longer for your payment. This is because it does not process withdrawals as soon as players submit the request. All withdrawal requests are held pending for 2 working days. It is after the 2 days that withdrawals are processed and then issued.

In the time that withdrawals are pending, players can cancel the withdrawal, so that the funds are put back into the casino account for gaming. However, this does not go down well with everyone. In our opinion, it is a predatory policy that calls for player to risk what they already have in hand in a bid to get more.

Also, issuance of approved payments occurs only on Monday and Thursday. After payments are sent, how long they take to reach the withdrawer depends on the withdrawal method used, as follows:

  • Web-wallets and bitcoin – Instantly
  • Credit card – 6 to 8 business days
  • Courier Check – 5 business days
  • Regular Mail Check – 21 business days

Cash-Out Fees

Unlike depositing, when withdrawing from Mandarin Palace Casino, there are fees. The fee you’ll face will depend on the cash-out method used, and the place you are playing from.

For example, credit card payments cost $7 for US players; but it is $15 for players in other areas where it is supported. However, Web-wallets and bitcoin payment are free everywhere, while Regular Mail Checks and Courier Checks cost $/£/€15.71 and $/£/€30 respectively.

Customer Support Service

Contact Help

You have questions or issues? No problem! Mandarin Palace Casino has a support service manned by well-trained agents that are ready to provide the assistance you need. The service is available 24 hours a day, 365 days a year.

Different channels are provided for contacting the service – email, telephone, and live chat. The email address to use is: support@mandarinpalace.com. Responses to email enquiries are received within 24 hours, which is relatively fast. The telephone number to call for help is: 888 595 5835. It is a toll-free line, which means no charges when you get help. Response is instant when using the telephone service. Another instant-feedback channel is Live Chat; a link to the platform is available in the “contact us” page of the website.

Self-Help

Mandarin Palace Casino does not provide the traditional FAQ page where answers are prepared for frequently asked questions. However, the bottom of the casino’s website holds arrange several informational pages into four sections – casino, promotions, news, and info. If you have questions, you can look up this part to quickly find answers on your own.

Conclusion

Mandarin Palace Casino is another 10+ years online casino operated by the Genesys Group of Casinos. It comes with an exciting Oriental theme promising to deliver gaming pleasure. Thankfully, Mandarin Palace Casino delivers on its promise.

Powered by some of the most innovative software providers in the industry, Mandarin Palace Casino is really a virtual pleasure palace as it has high-quality, fun, and enthralling online casino games available in different gaming formats – download, Instant Play, and mobile.

Mandarin Palace Casino also rewards players well. There’s the 4-part welcome bonus (up to $2,250), there’re daily offers that ensure you get an account boost any day you make a deposit, there’s a loyalty bonus, and more. It is super-easy to fund your account; and it is no different when requesting payment.

Lastly, should you need help with anything, there’s a helpful team on hand and various ways of reaching out to the team.

However, this does not mean that Mandarin Palace Casino is a perfect online casino. It is far from it. There are many aspects of the casino that we could not live with.

First, we’ll like to see more games. This is because gaming options (especially of table games) when using the in-browser mode is limited.

Secondly, wagering requirement is high, making it difficult to free bonuses for withdrawal. On the banking front, we didn’t like that Mandarin Palace Casino requires players to accumulate $100 before withdrawals can be made. It was also crazy that only a maximum of $1,500 per week can be withdrawn from the casino.

This means players will have to go through many months of weekly withdrawal to completely withdraw a large balance. Then there’s the fact that payments are delayed by a 2 days withdrawal pending time.

Know that there’s no doubt Mandarin Palace Casino is a legit house. There’s also no doubt that the positives of the casino outweigh its negatives (check the Pros and Cons below).

Thus, if you can live with the points highlighted in the “cons” section, you’ll be happy in Mandarin Palace Casino. However, because we cannot live with some of those points, this virtual pleasure palace does not make the top 5 casinos that we’ll use.

ALSO SEE: Treasure Mile Casino Review

Pros

  • Comes with an exciting Oriental theme and a simple website (www.mandarinpalace.com)
  • Accepts US players
  • Operated by the 100% legit Genesys Group of Casinos
  • Has an official gaming license (from the Curacao Gambling Commission)
  • Keeps users’ data safe using the vaunted SSL technology
  • Has a relatively long operating record (10+ years)
  • Powered by innovative software providers, allowing it to provide enthralling games with 3D graphics and animations, engaging features, and more
  • Provides a relatively good collection of table games, video pokers, and specialty games
  • Mobile gaming is supported
  • Games are available in the download format as well as in Instant Play mode
  • Has a relatively huge 4-part welcome bonus that is up to $2,250
  • Has many other bonuses (including daily offers, leaderboard promotions, a loyalty program, and more)
  • Supports several currencies including USD, CAD, AUD, NZD, EUR, SEK, and more
  • Easy banking systems are supported
  • Minimum deposit amount ($20) is just fine
  • Deposits are instantly processed
  • A 24/ 7 support service is provided which can be contacted via email, telephone, and live chat

Cons

  • The Genesys Group has links to the infamous Grand Prive Group
  • It is a relatively small online casino with only 300+ games
  • Wagering requirement is high (60x bonus amount)
  • Banking options for depositing and withdrawing are relatively limited
  • Minimum withdrawal amount ($100) is relatively high
  • Maximum withdrawal amount ($1,500 per week) is relatively low
  • Payments do not come fast enough because withdrawals are held pending for 2 days
  • Payments are issued only twice a week
  • The self-help FAQ resource is not provided
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