If you are a newbie looking for a perfect online casino, you must have come across Grand Hotel Casino in your search. Grand Hotel Casino is an elegant online casino established in 2001. It is an affiliate of the Casino Rewards group and like all such casinos, is licensed in the jurisdiction of Kahnawake.
Grand Hotel Casino offers a wide range of games with a theatrical theme, immersive gameplay, and high-quality graphics. It has many years of experience behind it but when it comes to online casinos, sheer longevity is not a sufficient indicator of authenticity.
It is ill-advised to rely on just one or two positive factors. You need a detailed report such as this Grand Hotel Casino review.
Is Grand Hotel Casino Legit?
Thanks to technological advancements in the last decade, there is a rapid increase in the development of online casinos. They all offer a large variety of games and improved customer support.
With all these seemingly great casinos to choose from, how can you ascertain if your prospective casino is legit? This is what this Grand Hotel Casino review is about. This review takes into consideration all the important factors including fair play, game diversity, transaction options, and player complaints to give an unbiased report.
The number and quality of games available to players are some of the most significant factors players watch out for. Grand Hotel Casino offers top-notch games with outstanding graphics and realistic sounds.
The casino has over 550 games available for their players’ entertainment ranging from slots to table games and progressives. There are enough varieties of games to keep a single player busy for months.
- Video poker
Bonuses and promotions
Online casinos offer welcome bonuses to their new players to start them off. Grand Hotel Casino gives its new players four. You could earn bonuses of up to $5560. The four bonuses are spread out, one on each of your first four deposits.
To activate the bonus, create an account and make an initial deposit of $100. You will receive your first bonus which is a 100% match bonus of up to $100.
Make a second deposit and receive a 50% match bonus of up to $150.
On your third deposit, you receive a 30% match bonus of up to $150.
Finally, on your fourth deposit, you earn a 20% match bonus of up to $160.
Apart from the welcome bonus, you can earn up to $5000 in giveaways in your first year. This brings the welcome bonus to a whopping $5560.
Even though the welcome bonus is considered bogus, the loyalty program makes up for it. Once you register with Grand Hotel Casino, you are immediately enrolled in the Casino Rewards VIP Programme and you get to earn compensation points and win generous contests.
One of such contests is Time of Your Life Sweepstakes. It allows Casino Rewards’ members to win life-changing sums of money and luxurious trips.
The compensation point programme is geared towards rewarding active players using a point-based system. The more real money bets they make, the higher their points. These points when amassed can be exchanged at Grand Hotel Casino or any other Casino Rewards-affiliated casino. You can exchange the points for money or use them to unlock incredible prizes.
Grand Hotel Casino offers exceptional customer service. Their team of multilingual agents are available 24/7, all year round. They can be contacted via email, toll-free numbers or live chat. The live chat option is featured on the corner of the screen and has a quick response time.
Unlike scam casinos, their contact information is public so they can be contacted with ease if need be. Their support team are friendly, responsive and helpful.
Grand hotel ensures that the details of their players are kept safe and secure by employing The 128-bit encryption. This advanced encryption scrambles data as it is transmitted to the casino server without detection by third parties.
The casino accepts deposits from all major credit and debit cards, bank transfers, e-wallet services and prepaid vouchers. They have a relatively straightforward withdrawal process. However, withdrawn funds have a 48 hour wait period before they are approved by the casino. The maximum withdrawal is $4000 weekly.
- Electronic funds transfer
- Wire transfer
License and regulations
Grand Hotel Casino is licensed by some of the strictest gambling commissions in the industry, mandating it to adhere to standards of fairness and good conduct. This assures prospective players that the casino is legit and practices fair gambling policies.
Grand Hotel Casino is licensed under the jurisdiction of the Kahnawake, Mohawk territory in Canada. It is also licensed by the UK Gambling Authority and Malta Gaming Authority. This means it is an accredited site for UK players.
Grand Hotel Casino is certified fair by eCOGRA, a third-party regulatory body which regulates online gambling. Being certified by eCOGRA means that Grand Hotel Casino maintains all the rules and regulations of fair and responsible gaming standards.
They certified that Grand Hotel Casino uses the Random Number Generator to ensure all winnings and bonuses are fair. Every new month, they publish the overall percentage for each game for the previous month.
Microgaming is the sole software provider for Grand Hotel Casino. They offer games that are second to none in terms of graphics, exclusivity and animations. Over 160 online casinos use Microgaming as their software provider. This goes to show how professional and reliable they are.
Microgaming develops innovative games that intensify player interaction. They have one of the best flash technology, graphics, audio and video enhancements out there. Players can access Grand Hotel Casino games either via download or flash play.
The well-thought-out colour palette and sophisticated design and of the casino show that they took time to ensure they create an enjoyable gaming environment to give their players a superior experience.
Most online casinos, especially Casino Rewards affiliates, do not have a mobile-optimised version. Grand Hotel offers mobile-optimised versions of their games for players who are on the go. Most of their games are available on mobile devices and can be accessed regardless of the time and place.
Their user-friendly platform is compatible with most mobile devices. Android and iOS users can enjoy the huge variety of games whether on a smartphone or tablet. Thanks to the touch screen technology in mobile devices, the mobile games are easier to navigate than their desktop counterpart. Games available in the mobile casino include:
- Video poker
Shortcomings of Grand Hotel Casino
This Grand Hotel Casino review is intent on giving you an uninhibited report including the unfavourable. There are some areas Grand Hotel Casino needs immediate improvement. They include:
Neglected Instant Play
Grand Hotel Casino gives players the option to either download their software or play through a browser using the Instant Play feature. However, flash players have a limited number of games at their disposal. Out of over 500 games available in the download version, only about 70 is on the Instant Play platform.
It is common practice for casinos to have more games available in their download version but 70 out of 500 is shameful. Also, Grand Hotel Casino offers better gameplay, speed and graphics in the download version. It is almost like they want to ice out the gamblers who use the Instant Play feature.
Phony welcome bonus
Grand Hotel Casino advertises itself everywhere as the casino that gives $5560 to their new members. Any veteran player knows a casino can’t give out that amount as a welcome bonus.
What they might not know is that the actual bonus amount is $560 which is dependent on the player’s deposits. This welcome bonus is meagre and has high playthrough requirements. The extra $5000 they promise to new players is not definite and falls under false advertising.
No live dealer games
Live dealer games allow virtual online gamblers to remotely play against another human instated of computers. Modern casinos recreate the real-life gambling experience to give players an entertaining and interactive experience. Despite this huge leap in the gambling industry, Grand Hotel Casino has no live dealer games. If live games are your thing, this casino is not for you.
Only residents who live in approved jurisdictions can play for real money. This reduces their player pool, alienating a large chunk of prospective players and reducing their potential revenue. A lot of countries are restricted from playing at Grand Hotel Casino. This includes but not limited to:
Grand Hotel Casino is a wonderland to players, with exciting and impressive games and a remarkable customer support system. However, their welcome bonus is at worst a hoax and at best average. Grand Hotel Casino is legit and if you can get past their few inadequacies, you might end up enjoying yourself.