The Gold Lounge Casino says it is a fun and exciting place to play mobile casino games. This suggests that it has a host of entertaining online casino games, such that everyone will have relaxing entertainment served by games that suit their particular taste.
The question is whether this is just some clever advertising or whether The Gold Lounge Casino really has the games for top-notch online casino gaming entertainment. Another question will be whether The Gold Lounge Casino generously rewards players (with casino bonuses and promotions). What about casino services; does The Gold Lounge Casino offer easy and fast depositing and withdrawing, and does it provide effective customer support? In the first place, is The Gold Lounge Casino legit?
This review will examine The Gold Lounge Casino in order to provide the information that will help you answer these questions and more.
The Gold Lounge Casino – Overview
| Website | www.thegoldlounge.com |
| Founded | 2019 |
| Operator | Nektan (Gibraltar) Limited |
| License | UK Gambling Commission, Gibraltar Gambling Commission |
| Security | SSL Technology |
| Software | About 30 (Microgaming, NetEnt, Red Tiger, Eyecon, Elk, Pragmatic, Blueprint, etc) |
| Casino Version | Instant Play, Mobile |
| Game Selection | Over 600 (Slots, Table Games, Scratch Cards, Bingo, Live Casino Games) |
| Welcome Bonus | 3-tier match bonuses up to £400 plus 150 free spins on Gonzo’s Quest |
| Banking Options | Credit/debit cards, web wallets, and bank transfer services |
| Banking Limits | Min Deposit – £10, Min Withdrwal – £10 |
| Withdrawal Processing | Within 24 hours (after a 72-hours withdrawal pending period) |
| Customer Support | Postal Mail, Email (goldlounge.support@nektanmail.com), Telephone (+44 203 876 2795), Live Chat |
About The Gold Lounge Casino
The go-to online casino should be a legit and safe gaming destination. This part of the review examines whether The Gold Lounge Casino ticks this box.
Introduction
The Gold Lounge Casino is a relatively new online casino from Nektan (Gibraltar) Limited, as the website (www.thegoldlounge.com) was founded in 2019.
The Gold Lounge Casino has an interesting gold theme; and this is clear from the website as it showcases the slightly reddish yellow colour of gold all through. With gold symbolizing luxury and riches, this lounge is not just a place for relaxing entertainment, but also one with great potential to strike it rich.
Is The Gold Lounge Casino legit?
The Gold Lounge Casino is 100% legit. There is no doubt about this, especially after considering the following:
- Operator Profile – The Gold Lounge Casino is owned and operated by Nektan (Gibraltar) Limited. This is a duly registered company that is 100% legal. More so, Nektan Limited is a well-known operator with prestigious awards to its name. Suffice it to say that a scam site will not come from an operator of this profile.
- Licensing – The Gold Lounge Casino is licensed and regulated by the UK Gambling Commission and by the Government of Gibraltar. These are reputable gaming licenses. To be licensed by these commissions, especially that of the UKGC, an online casino will go through one of the toughest approval processes in the industry. Amongst other things, the casino must satisfy the commission that it provides fair gaming, and that it is financially robust. The former ensures that players can have winnings, and the latter ensures that winnings will be paid. The commissions also closely monitor their license holders to ensure compliance to their high standards; and they are known to strike non-compliant casinos with fines and other penalties. Thus, you can be sure that The Gold Lounge Casino will not turn rogue.
- Operating Record – The Gold Lounge Casino does not have a long operating record. However, in the casino’s short existence, it has consistently created winners and paid. For scam sites that do not pay winners, a few months is enough for the independent customer review platforms to be awash with complaints of non-payment. However, you won’t find non-payment complaints against The Gold Lounge Casino. This can only mean that it has satisfied winners.
Since The Gold Lounge Casino is operated by the 100% legal and award-winning Nektan (Gibraltar) Limited, approved by top gambling commissions (like the UKGC), and have satisfied winners, it can only be a legit online casino.
Is The Gold Lounge Casino safe?
The Gold Lounge Casino is a safe online casino. This means that the sensitive data that you share with it is well protected. It uses SSL (Secure Sockets Layer) technology, which is the industry standard protocol when it comes to keeping online data safe. With this technology, data is transmitted via private channels, and it is encrypted using bank-grade protocol. So, it’s safe at all times.
With the use of this bank-level data security measure, you can be sure that personal data, transaction instrument data, and other sensitive data you enter into this entertainment lounge of an online casino is well protected.
Who Can Play in The Gold Lounge Casino?
Who will not want a great time in this lounge of an online casino? Unfortunately, just as it is with every legit online casino, The Gold Lounge Casino has country restrictions. Only players from a small number of countries can walk into this lounge and be accepted to register and play. These countries are: United Kingdom, Canada, Germany, Finland, Ireland, Norway, and New Zealand.
Game Offering
The go-to online casino should bless its players with a truckload of high-quality and super-entertaining online casino games. This part of the review examines whether The Gold Lounge Casino has the games.
Software
High-quality casino software(s) can only result in high-quality online casino games. Thankfully, The Gold Lounge Casino read this scrip as it features the best names in the field of online casino software. It draws games from 30 studios which includes stalwarts like Microgaming, NetEnt, Red Tiger, Eyecon, Elk, Pragmatic, Blueprint, BTG, Scientific Gaming, NYX, Evolution, Nektan, and more. Thus, The Gold Lounge Casino is able to offer games that showcase high definition graphics, immersive sound effect, and more. Not only does this casino give players high-quality games; it also ensures that players find it exciting no matter their favourite casino software.
The Gold Lounge Casino can be reached instantly. You do not have to download a casino software to your device before you can play here. Log in, load games, and play straight from your web browser. The casino is also mobile-friendly. Thus, players are able to get the exciting experience whether when sitting before their computers or when using their mobile devices on the move.
Games Selection
Finding a good selection of your favourite games is essential. Thankfully, The Gold Lounge Casino read this script as it provides over 600 online games that cut across the different categories of online casino games.
Slots
The Gold Lounge Casino has rows upon rows of the spinning reels of slot games. With hundreds of slot titles, there’s something for every slot fan; ranging from classic 3-reels to the excitingly-themed and feature-packed 5-reel video slots. Some of the top slots you’ll find are: Jumanji, Thunderstruck II, Dead or Alive, Jurassic World, Wolf Gold, Mustang Gold, Immortal Romance, Fluffy Favourites, Gonzo’s Quest, and more.
To make finding your favourite slots easy, The Gold Casino allows for choosing games by providers. However, we’ll want to see more slot filters; allowing selection using “themes”, “features”, and more.
Table Games
You can also take a seat at the virtual tables for some table thrills, as The Gold Lounge Casino offers the classic casino games. However, the collection is relatively small. As of writing, only about 10 tables were featured – about 5 roulette tables, 2 Blackjack tables, Baccarat (and the Punto Banco variant), and Texas Hold’Em.
Instant Win Games
If you want instant gratification, The Gold Lounge Casino has the games for you in its “Instant Win” section. It’s also not the strongest collection as it had just over 20 titles. Some of these are: Diamonds & Rubies, Pot Luck, Oil Mania Scratch, Sunken Treasure, and Cash Buster Towers. While many of these are Scratch cards; you’ll also find Slingo titles (which are exciting Slot-bingo combo).
Bingo
The Gold Lounge also has a number of exciting bingo rooms where you can enjoy the different bingo variants (especially 90-ball bingo and 75-ball bingo). Be assured that bingo is affordable in this house; as a new player, you’ll even find free rooms.
Live Casino Games
Using video streaming technology, Live Casino games brings you the live-action from the floors of a real/ land-based casino. Thus, you get the feeling of playing from a real casino, despite enjoying the convenience of online gaming. The Gold Lounge Casino offers a few Live Casino games. Thus, while lounging in your living room, you can be enjoying the hottest action from great casino studios hosted by professional live dealers.
However, the live casino of The Gold Lounge Casino featured only live versions of Blackjack (10+ tables) and Roulettes (5+ tables).
Jackpot Games
The Gold Lounge Casinos about a dozen jackpot games where you can shoot for the huge casino pay-outs. Among these are sweet progressive jackpots which gets bigger and bigger until the jackpot is triggered. Some of the jackpot titles in The Gold Lounge Casino are: Divine Fortune, Top Cat, Paws of Fury, Winstar, Genie Jackpots, and more.
Promotions
The go-to online casino should reward its players with bonuses, which are simply opportunities for free-plays that can bring winnings. This part of the review examines whether The Gold Lounge Casino is generous with the bonuses.
The Gold Lounge Casino did feature a lot of bonuses, ranging from a welcome bonus that can be claimed by new players and other bonuses that can be claimed by existing players.
Welcome Bonus
The welcome bonus of The Gold Lounge Casino is a massive multi-level offer as follows:
- First Deposit – 100% match up to £100 in bonus + 50 free spins
- Second Deposit – 100% match up to £100 in bonus + 50 free spins
- Third Deposit – 50% match up to £200 in bonus + 50 free spins
Getting up to £400 in match bonuses is fine anytime; but the additional 150 free spins on the amazing Gonzo’s Quest slot makes the offer even sweeter. It is also fine that the bonus comes with a low minimum deposit requirement. You need deposit just £10 each time to claim each part of the welcome offer.
However, some other requirements are not so friendly. For example, the match bonuses carry a wagering requirement of 40x the sum of the deposit and bonus amount. Thus, if you claim the full first deposit bonus (that is, deposit £100 to get the £100 bonus and 50 free spins); to clear the £100 bonus and be allowed to withdraw any winnings from it, you must wager a minimum of £8,000. This is calculated: 40x (£100 + £100). Also, winnings from using the free spins are credited as bonuses, and these carry a wagering requirement of 40x the total bonus amount earned. Thus, if you earn £100 from using the free spins, before you’ll be allowed to withdraw it, you must wager a minimum of £4,000 (calculated: 40x £100). Wagering a minimum of £8,000 so as to clear a £100 bonus does not make good for reading. That’ll take some work and some time. But that’s what you’ll face in The Gold Lounge Casino because the wagering requirement of its welcome bonus is relatively high.
Worse still, the maximum conversion amount from bonus funds will be capped at 4X the initial bonus amount awarded. This is a relatively low cap, which is in place just to ensure that players using the welcome bonus do not have massive pay-out from it. For example, even if you hit millions from using the £100 first deposit match bonus, you can only withdraw £400 (which is 4 x £100) and the remaining balance is forfeited.
Other Casino Bonuses
Casino bonuses that The Gold Lounge Casino featured as of writing are:
Game of the Week Promo
In the month of writing, The Gold Lounge ran a “game of the week” promo. Every Monday of the month, a particular slot game is designated the game of the week; and players are given the opportunity to make a £10 deposit and get 10 free spins on the designated game.
However, players will qualify for this promotion only twice during the promotion period. Also, winnings from using the free spins carry a wagering requirement of 30x the total bonus amount earned. While that is relatively high; a low maximum cash-out amount of 4x bonus amount also apply.
Weekend Bonus Up to 100 free spins
A sweet offer was slated for the weekend of the week of writing this review. Players need deposit a minimum of £10 to get 10 free spins; and players will be able to qualify for the promotion 10 times during the promotion period. Thus, 100 free spins can be claimed.
The Spins will be valid on 3 top slots – Aloha! Cluster Pays, Oceans Treasure, and Fruit Shop. Also, winnings earned from the free spins is subject to 30x rollover requirement; and the maximum cash-out amount is also 4x bonus amount.
Wednesday Loss-back
Every Wednesday of the month (when writing), the loss-back offer gave players the opportunity to get some of their losses back as a bonus. Thus, you “win” even when losing.
Just make a minimum deposit of £10; and if you finish on a net loss, you’ll get 10% of your losses back up to £10. However, a relatively high wagering requirement apply (50x the bonus amount). A max cash-out cap also applies (4x bonus amount).
Pragmatic Drops and Wins
As of writing, this was a 6-months long promo where players can get a share of £2,000,000 by taking part in weekly tournaments and daily cash drops.
For the weekly tournament, the 350 highest placed players on the leaderboard are each rewarded with a slice of £30,000; with the first-placed player getting £5,000. Positions on the board is determined by the highest value win on any single spin during the promotional period. See this as being rewarded for winning big.
Also, each day of the promotional period will include a “Daily Prize Drop”. These cash drops are simply cash prizes randomly activated by players as they play. Each day, the total amount that drops is £4,600. The cash prizes drop 80 times a day; and each drop amount range from £20 to £1,000. Interestingly, players can catch multiple of these dropping cash prizes.
Bingo Bonus
Some bonuses available to valid bingo account holders are:
New Bingo Player Offer
Bingo players who deposit a minimum of £10 and wager £10 on Bingo will be eligible for this offer, which is a whopping £30 bingo bonus + 30 free Starburst spins + a week of free bingo in the Newbie room.
To the bingo bonus, the wagering requirement is 5x sum of bonus and deposit amount. For the free spins, winnings are subject to a 5x wagering requirement.
Daily Free Spins Offer
Another reason to play Bingo in Th Lounge Casino is this offer. Any day you deposit a minimum of £10, and wager £5 on Bingo, you’ll get yourself 20 spins on Starburst. Winnings from using the spins are subject to 35x wagering requirement; and upon completing wagering a 4x bonus amount max cash-out apply.
Banking
The go-to online casino should allow players fund their accounts and withdraw their winnings swiftly and without stress. This part of the review examines whether The Gold Lounge Casino gives fast and easy deposits and withdrawals.
Deposits
You need money in your casino account to play real money games. Thankfully, in The Gold Lounge Casino you won’t break a sweat when depositing into your casino account. Simply log in, reach the deposit page, select your preferred deposit option, then fill in the details for your required payment method and the amount you wish to deposit.
Deposit Options
The Gold Lounge Casino supports a relatively good number of convenient deposit options. The options are: Visa, Mastercard, Maestro, Neteller, Skrill, Skrill 1-Tap, Boku Mobile, Paysafe Card, Zimpler, Trustly, Interac Online, ecoPayz, iDebit, Insta Debit, and Citadel.
Know that your territory will determine what particular deposit options will be available to you; but as long as you’re in an accepted country, you’ll not have problem finding a way to conveniently load your account. However, being fans of the crypto currencies, we were disappointed that The Gold Lounge Casino is not crypto-friendly.
Deposit Limits
The Gold Lounge Casino has friendly limits. The minimum amount that can be deposited is £10. It is only when using Boku that the minimum deposit amount is £15. The £10 minimum deposit amount is relatively low. Thus, no matter their wallet/ purse size, players will be able to afford to make deposits and enjoy gaming in The Gold Lounge Casino. At the other end of the spectrum, the maximum deposit amount is dependent on the selected deposit amount.
Deposit Processing Time
The Gold Lounge Casino processes all deposits instantly. This means that once a player completes a deposit transaction, the amount deposited will immediately reflect in the player’s account.
Deposit Fees
In The Gold Lounge Casino, you can make deposits with all the supported options free of charge. The only exception is Boku mobile which attracts a 15% processing fee.
Withdrawal
Players who have winnings will need to withdraw these, so pay-outs mark legit casinos. It is even more important that payment comes fast and that the process is easy. In The Gold Lounge Casino, the process of requesting payment is itself easy. Simply go to the withdrawal page (menu > transaction > withdraw), use the appropriate withdrawal option, and enter the amount that you wish to withdraw.
Withdrawal Options
You’ll also find fine banking options for making withdrawals. These are: Visa, Mastercard, Maestro, Sepa, Neteller, Skrill, Paysafe Card, Trustly, Interac Online, ecoPayz, iDebit, InstaDebit, and Bank Transfer.
Withdrawal Limits
You’ll also find friendly limits when withdrawing. The minimum amount that can be withdrawn is £10. This is a relatively low amount, which means that players will not need to build a large balance before they can request payment. At the other end of the spectrum, the maximum amount allowed per transaction is £10,000.
Pay-out Speed
As mentioned earlier, when winners make withdrawals, they need the payment arriving fast. Unfortunately, The Gold Lounge Casino does not offer the super-fast pay-outs that players will want. This is because withdrawals in The Gold Lounge Casino are subject to a pending period of 72 hours before being processed.
After the pending period, payments are swiftly processed and issued. How long it’ll take to be received will then depend on the withdrawal method selected. When withdrawing using the web wallets, payments are received instantly after approval; but when using the cards or bank transfer, payment will be received in 3 – 5 days after approval.
That said; with the withdrawal pending time plus processing time plus transaction time, pay-outs of The Gold Lounge Casino do not come speedily. The pending time, especially, is relatively long. After payment is requested, nothing happens until 3 full days later. However, it is not just that the withdrawal pending time delay pay-outs; but it is predatory. The Gold Lounge Casino explains that the pending time is to allow for players to reverse their withdrawals, and have the funds available again for playing. This is predatory because, very often, players who reverse their withdrawals and play with the funds end up losing it all to the casino.
Withdrawal Fees
The Gold Lounge Casino does not charge fees for withdrawals of £30 and above. But when payment of less than £30 is requested, an administration charge of £2.50 is charged.
Customer Support Service
The go-to online casino should be able to provide its players with any assistance they need. This part of the review examines whether The Gold Lounge Casino provide effective customer support.
As any serious online casino, The Gold Lounge Casino makes provisions for answering questions and handling players’ issues.
Self-Help
The first place to go for answers is the FAQ in the casino’s website. You’ll find answers to questions about: registering, depositing, withdrawing, games, bonuses, and more.
Contact-Help
The Gold Lounge Casino also has a support team that you can directly contact for help. For this, there are different contact channels:
- Postal Mail – You can write a letter the old-way, and send to The Gold Lounge Casino. The postal address is: The Gold Lounge Casino, Nektan Gibraltar Ltd, 2.1 Waterport Place, 2 Europort Avenue, Gibraltar.
- E-mail – You can go modern and send an email using the email address: goldlounge.support@nektanmail.com. Emails are answered fast – within 24 hours.
- Telephone – If you’ll rather talk directly with a support agent, you can call using the number: +44 203 876 2795. The telephone support service used to be available 24/ 7. However, as of writing, because of the COVID-19 pandemic, telephone support hours were limited.
- Live Chat – You can contact the casino via chat 24 hours a day, 7 days a week. However, while feedback should be instant, The Gold Lounge Casino warns that “it may take a little longer than usual to receive a reply”.
Conclusion
The Gold Lounge Casino lives up to its name. It is a lounge (a place for relaxing entertainment) where you can strike gold (hit riches).
If you enjoy online casino gaming, The Gold Lounge is one house to enter. Using virtually all the top developers of online casino games, it provides great games. With its game number and game variety, you’ll be spoilt for choice, as there’s something to suit every taste.
Like every rewarding online casino, this entertainment lounge of an online casino welcomes new players handsomely; it gives out match bonuses and free spins on the first three deposits. Also, funding an account or requesting payment are simple actions; thanks to a range of options and friendly banking limits. Also, there’s a friendly support team available for players who need assistance; and there are so many options for reaching out to the team.
While The Gold Lounge Casino definitely shines, it does not mean that it is without “blemish”. For example, while it is well stocked, we’ll want to see more games in the table games section. Also, while bonuses are okay, we’ll also like to see a loyalty program (which rewards players for their every game-play). Also, bonus conditions (especially wagering requirements, and max cash-out upon meeting wagering) could be better. Lastly, pay-outs could be faster.
However, as you’ll see below, the positives far outweigh any negatives. Thus, on the whole, The Gold Lounge Casino is a solid online casino. Yes, we can recommend it.
ALSO SEE: http://iscasinolegit.reviews/is-online-casino-london-legit
Pros
- Operated by the reliable Nektan (Gibraltar) Limited
- Licensed and regulated by reputable gambling commissions (the UK and Gibraltar)
- Uses the industry standard SSL technology to keep users’ data safe
- Powered by a host of game developers including the industry best brands, so games are of the highest quality
- It is a mobile optimized casino, so you can get a wonderful gaming experience while on the go
- Provides over 600 online casino games (including slots, table games, bingo, scratch cards, and live casino games)
- Has a good range of progressive jackpot games, so players can really hit the riches
- Has a relatively attractive 3-tier welcome bonus that is up to £400 plus 150 free spins
- Has many other casino bonuses as well as bingo bonuses
- Supports a good number of banking options for depositing and withdrawing
- Minimum deposit amount is low (only £10), so it’s easy for players to afford making deposits
- Deposits are instantly processed
- Minimum withdrawal amount is low (only £10), so it won’t take time for players to win an amount that can be withdrawn
- Provides 24/ 7 customer support via different channels (postal mail, email, telephone, and live chat)
Cons
- Does not accept players from the US of A
- The selection of table games is small
- There is no loyalty program,
- Wagering requirements are somewhat high, so it’ll take some while to clear bonuses and be able to make withdrawals
- There are low maximum cash-out caps on winnings withdrawal after meeting wagering, meaning that you cannot have a large pay-out when using bonuses
- Cryptocurrencies are not supported for depositing or withdrawing
- Withdrawals first enter a 72-hours pending period before they are processed, and this significantly delays pay-outs
