Online casinos are all the rave now. You don’t have to leave your house to enjoy the thrill and excitement of playing in a casino. You can play and win from the comfort of your own home with either your personal computer or your mobile device.
One of such online casinos is Black Diamond Casino. Black Diamond Casino is a leading online casino established in 2009. It is owned and operated by the renowned Deck Media Group of Casinos. Black Diamond Casino holds a gaming license from Curacao and is available in most countries and jurisdictions.
The goal of this Black Diamond Casino review is to give you an honest insight into their operations and help you ascertain its legitimacy before you sign up.
Is Black Diamond Casino Legit?
The first thing you notice about Black Diamond Casino is the sleek graphics and optimised user-experience. It has a high-quality look and a dark, rich theme. But does this extend to their functionality and polices?
Being a legit casino goes beyond looking glossy and having a great design. Rogue casinos also look sleek so you cannot be too careful making enquiries before playing at online casinos. The major criteria to determine if Black Diamond casino is legit are:
Secure encryption for transactions
Black Diamond casino provides watertight protection for their servers using SSL encryption technology. This makes it impossible for malicious hackers and cybercriminals to access your data. They also offer diverse transaction methods which include:
- American express
- Money transfer
- PaySafe Card
- Bank wire transfer
- Paper check
License and regulation
Likewise, some software providers for Black Diamond casino have been independently audited by Technical Systems Testing (TST). The results of the audit showed that the technology behind the software is genuinely random.
The casino also provides full information and documentation showing average game payouts to anyone who requests for them.
Every serious-minded online casino has a dedicated customer support team to cater to their customers’ needs night or day. Black Diamond Casino is not left out. They offer 24/7 support services to players.
Players can reach the casino through emails or talk to a representative directly through the live chat feature on the website. There are live help tabs on every page. To speed up the responses, Black Diamond casino uses four different email addresses for different types of requests.
Great user interface
This is one place Black Diamond excels. Their user interface and navigability are top-notch. The site is user-friendly and optimised for mobile. All their games are well-organised and easy to find. The graphics are out of this world and make for a fun and entertaining gaming experience. This is one site where you don’t have to worry about figuring out what’s what.
Trusted software providers
Black Diamond previously used Top Game software for both their download and instant play casinos. Now, it has a variety of reliable service providers which are:
- Octopus gaming
- Pragmatic play
- Vivo gaming
This provides a wider and more diverse volume of games. However, Betsoft has issues with its progressive jackpot machines. This shouldn’t stop you from signing up. Just stay away from the progressive machines.
Features of Black Diamond Casino
Some of the features of Black Diamond casino which have helped to set them apart in over 10 years of operation are:
Great promotions and bonuses
Black Diamond Casino offers a lavish welcome bonus to newcomers in the form of a 500% match bonus on each of your first 5 deposits with 25 free spins. The most you can claim with the welcome bonus is $5000. The minimum deposit at the casino is $10.
Outside their welcome bonus, Black Diamond is not big on promotions. However, they hold daily and monthly tournaments and have daily offers for players to claim. They also have a generous VIP programme for players to participate in. Players stand to win trips, memorabilia, and even Teslas.
Tournaments and loyalty programmes
Black Diamond runs several tournaments. You play a game and you get points for every bet you make. As your points increase, you make it up the leader board. The higher you are on the leader board, the more prizes you win.
Black Diamond also has a multileveled VIP programme. You get more access to games, tournaments and larger bonuses as you progress on the leader board.
They are six and include:
- Ultimate Plus
Despite the teeming number of mobile users, most players prefer accessing their favourite gaming sites using their PC or laptop. Black Diamond casino offers players instant play alone. Players all around the world can play in flash version.
This is great for players who would rather save their computer memory or are sceptical about downloading third-party software. The instant play provides seamless and entertaining gameplay across all devices.
Mobile responsive site
More and more players are switching to mobile. This enables them to play at their convenience without needing a desktop. Black Diamond made a provision for players who are always on the go by giving them the option to play via their mobile device.
Black Diamond casino games are designed to be mobile-friendly. The casino ensures their games are on par or better than their competitors. Their site is optimised for mobile which boosts gaming efficiency.
The instant play version is mobile-optimised allowing the players to access the site and play the games using their smartphones or tablet. Players can access Black Diamond casino games by playing via a mobile browser. They don’t have to download any app.
It is quite user-friendly and makes for great gameplay experience. Since their games are browser-based, there is no compatibility issue with the different mobile service providers and platforms.
Black Diamond Casino offers players a wide selection of games. There are three-reel and five-reel slots, each with unique themes and individual elements. The casino features an impressive collection of table games.
Video poker contains four different progressive video poker. All four allow players to choose a bet size to accommodate any bankroll. This gives players more than enough games to keep them entertained no matter how frequently they play.
For players who are fond of slots, slots are one of their best features and they deliver a variety of excellent slot games to players. They also have live dealer which only a few casinos offer. They do not offer poker or sports betting as they focus mainly on casino-type games such as:
- Specialty games
- Video poker
Players from all around the world are welcomed in Black Diamond casino. It was one of the few online casinos that allowed US players. However, after a change in policy, they stopped. Before you sign up. Contact them directly and find out if your country is good to go. The following countries are restricted from playing:
- French Guyana
- Puerto Rico
- Moldova and a few more.
10 Shortcomings of Black Diamond Casino
Black Diamond casino has a lot of strong points and appealing factors. But at the same time, they are not without their faults. They have their weaknesses which to tentative players, might make them seem like Black Diamond is a scam casino. They include:
- Players from the USA are no longer allowed.
- Continuing working with Betsoft despite the issues with their machines is shady. Black Diamond has denied winners their payout blaming it on the technical issues with Betsoft. It is much better to let go of the software provider than use it as an excuse to deny players their wins.
- They offer great incentives with vague details. There is no information on how much you can get with their offers on their website.
- Certain jackpots can’t be won due to programming error or issues with their software providers. This act calls into question the integrity of Black Diamond casino as it is an underhanded ploy to stiff players of their winnings.
- They do not offer phone support.
- They do not publish the house edge information or RTP for their slot games
- Unlike other Deck Media casinos, Black Diamond does not offer Comp Points
- The constant change in software providers is discouraging for some players. Online casinos require a level of consistency
- They have a limited selection of withdrawal methods, offering only three to their players. There is no information on how long withdrawals will take to process and sizable fees are attached to most withdrawal options.
- Payments of winnings require additional verification where players fill some documents, forms and copies of utility bills.
Is Black Diamond casino legit? Yes. They are the go-to site for simple and straightforward casino games. If you’re looking for game variations with live dealer games, it probably isn’t for you. But if you want to have a great time, sign up.