Fair Go Casino is the new kid on the block in the online casino industry. It made a grand entrance in 2017 as one of the casinos owned and operated by the American brand, Deck Media N.V. Casinos. Deck Media N.V. Ltd is a reputable brand in the casino business with casinos such as Red Stag, Miami Club and Uptown Aces under its operation.
All its casinos are known for fair play and transparency. Having the backing of this respectable operator brought a lot of credibility to Fair Go casino. But Fair Go needs more than the reputation of Deck Media to make it in the industry.
New casinos are treated with caution and gamers are often wary of playing with them since they are yet to prove their mettle. Having the backing of an industry leader does not erase the cynicism. That is why most players are asking, is Fair Go casino legit?
This Fair Go casino review is all the guideline you need to determine if you can comfortably play at this online casino.
Is Fair Go Casino Scam?
Fair Go casino was launched with Australian players in mind. Players from other jurisdictions can open an account, but it is predominantly for the Australian audience. The default currency at Fair Go casino is Australian Dollars. However, the casino accepts deposits in other currencies.
Before one can emphatically say Fair Go casino is legit or scam, they have to consider player complaints, license, and withdrawal and win limits, customer support quality, and other factors. Some of the factors why people believe Fair Go casino is legit are:
The SSL encryption technology used by Fair Go protects customer details and all transactions made on the site. All payments from this website are executed swiftly with the highest standards of safety.
Transactions are made through e-wallets, bank transfer and credit cards. The approved banking solutions include:
- Bank wire transfer
Every online casino requires a competent and friendly customer service team that is always on the ground to answer their players’ questions. Fair Go casino offers adequate customer service. They recently included a 24/7 support team. They are reachable via email, telephone or via live chat. The most effective channel of communication is the live chat. The default language for customer support is in English and the support line is toll-free for Australian residents. This is because the casino is tailored to the needs of Aussies. Calls from outside Australia incur fees.
Reputable software provider
Real-Time Gaming (RTG) provides the software behind the new casino site. RTG is known for the impressive quality of their software and speed. RTG provides games with reliable formats which use quality themes and graphics to ensure unique gaming experience. The software is compatible with all popular operating systems such as Windows, Macintosh and Linux.
The instant play feature is great for players who are reluctant about downloading third-party software into their devices or those whose device lack memory space.
RTG runs effortlessly on browsers such as Mozilla, Chrome, Opera, Safari and Internet Explorer. Players have to activate their browser’s Adobe Flash Add-on before loading the game. It requires the latest flash version to have a hassle-free experience.
Wide variety of games
Fair Go has a diverse range of games, providing versatile options to the players. It is a haven for players who enjoy slot games, progressive jackpots, table games and video poker. There are fun speciality games with scratch cards and Keno as well as different machines with both single-hand and multi-hand formats.
- 3 card rummy
- Speciality games
Fair Go also offers its players free play mode on their games. They get to play their favourite for free without having to log into their accounts.
Great gaming experience
Despite being a new operator in the industry, Fair Go has amassed credibility through word of mouth because of the great experience they offer. There are several positive Fair Go casino reviews on gambling sites which have skyrocketed its popularity. Fair Go also promotes responsible gambling by allowing players to choose their daily or monthly limits. They give compulsive players the option of temporary or permanent self-exclusion.
Promotional deals and bonuses
Fair Go Casino offers lucrative bonuses to both old and existing players. There are generous incentives for new players as well as loyalty points and VIP packages for existing players. Newly registered players receive a welcome bonus of up to $1000. The money is spread throughout five separate bonuses for deposits worth up to $200. A minimum of $30 deposit triggers the bonus.
All deposit bonuses on Fair Go are cashable. Whenever you pay for real money, you earn valuable Comp Points which can be saved up and exchanged for real cash. The number of Comp Points received depends on the player’s VIP status. The VIP status has a lot of perks including:
- Personalised bonuses
- Dedicated personal host
- 40% cashback
All these are designed for players to enjoy their gaming experience and maximise their wins. Fair Go also offers daily, monthly and weekly promotions.
Variable staking levels
Fair Go casino offers variable staking options for their players. Most online casinos have only high stake games available, forcing players to stake more than they would have. Fair Go Casino gives its players the choice to fully adjust the stakes levels they play for. You have the freedom to play for as high or as low as you want.
Shortcomings of Fair Go Casino
This Fair Go Casino review is also aimed at pointing out the failings of Fair Go Casino. Below are the reasons some players may consider Fair Go casino scam.
Only instant play available for both mobile and PC
Fair Go casino is yet to catch up with the other online casinos in this regard. There is no provision for downloading the software in PC. The player can only access the page via instant play. Likewise, there is no available mobile app for Fair Go casino site. Mobile users access the site only through browsers.
Restricted in several countries
Fair Go is restricted in several countries. Also, residents of certain countries are excluded from the promotional deals at Fair Go. They are unable to claim no-deposit bonuses. They include:
- United States
- United Kingdom
- Virgin Islands
- US Minor Outlying Islands
- US Miscellaneous Pacific Islands
- South Africa
Fair Go Casino does not offer its players a Return to Player (RTP) for their games. The RTP percentage refers to a measure of a percentage of stakes a game returns to players. Unlike Fair Go, most credible online casinos offer RTP. They also do not make use of Random Number Generator (RNG).
Fair Go makes use of a single developer. This means it has a limited range of games, offering less than 200 as opposed to 500 or 600 obtainable in other online casinos. Their mobile players can only access 75 games.
Also, their collection of progressive jackpot games only has three games. This is disappointing for an online casino. There are no live games.
Bogus promos and bonuses
The wagering requirement for all bonuses is extremely high, standing at 60 times the bonus amount. The playthrough requirements are 30 times the deposit amount plus the total bonus. This is quite excessive when compared to other online gambling platforms and makes the welcome bonus redundant. Bonus codes are required before any of their offers can be redeemed.
Poor customer service
Players often complain of slow response to their complaints. Email responses take as long as 6 days while live chat responses take as long as 3 days for even Australian residents. Their customer service representatives often give information different from what is obtainable on the site. This means Fair Go is giving out wrong information.
No standard license or regulation
Fair Go Casino does not display any licensing information on their site. Like other Deck Media casinos, it is licensed for performing gaming operations under the Government of Curacao. However, the business licence issued by the Government of Curacao to Deck Media does not provide any form of protection to players.
Limited banking option
Unlike other older casinos owned and run by Deck Media, Fair Go has much fewer banking options available for their players. Most deposit options are not available for withdrawal making payouts a nightmare.
Issues with payouts
There have been reports of Fair Go seizing 5-figure winnings of players without letting them know. They often try to find legitimate reasons to not play high-winning players and when they fail, they try to justify their behaviour by viewing the wins as bonus terms. This has earned it a blacklist in several sites. Payouts take up to 15 days or more.
Thanks to its parent company, Fair Go casino garnered public acceptance less than two years after its launch. However, it has done little to maintain a sparkling reputation. They are known to keep the money when the player loses and when the player still wins, they refuse to pay.
Fair Go Casino is not a scam. However, double-check terms of promotions before playing at Fair Go casino