Royal Ace Casino is one online casino that promises its players the royal treatment – or the best online casino service on the web. It was founded in 2009, and is operated by the Ace Revenue Group.
With its royalty theme. Royal Ace Casino promises to give the best casino service available. Is this just talking big or does Royal Ace Casino really offer top-notch online casino service. This Royal Ace Casino review will answer this question.
Key Information
- Website: www.royalacecasino.com
- Founded: 2009
- Operator: Ace Revenue Group
- Licensed: Costa Rica
- Accepted Countries: over 130 worldwide countries including the United States
- Software: RTG
- Gaming Flexibility: Download, Instant Play, and Mobile Casino
- Games: About 200 games including Slots, table games, video pokers, and specialty games
- Welcome Bonus: 200% match bonus up to $4,000
- Banking Options: Deposit – Visa, Mastercard, Cash Transfers, bitcoin; Withdrawal – Bank Wire, Bank Check, Cash Transfers, Bitcoin
- Banking Limits: Min deposit – $30; Min withdrawal – $100; Max withdrawal – $2,500 per week
- Pay-out speed: within 3 business days for approval, and 10 – 14 business days after approval for payment to be made
- Customer Support: Email and Live Chat
Is Royal Ace Casino legit?
Yes Royal Ace Casino has been operating since 2009, it is owned and managed by a 100% legal casino operator, it has an official gaming license, it is certified by a reputable casino auditor, and it pays winners. If a casino that ticks these boxes is not legit, then it’ll be hard to find a legit online casino.
Royal Ace Casino is operated by Ace Revenue Group. This is a 100% legal casino operator that is responsible for a couple of other long-serving online casinos such as Slot Madness Casino, Captain Jack Casino, Silver Oak Casino, and Planet 7 Casino.
Royal Ace Casino was started in 2009, meaning it has been operating for over a decade. Time strips off ever façade, so scam online casinos do not stay around for this long before they are exposed and condemned.
Royal Ace Casino is licensed by the government of Costa Rica. This means that it meets certain operator requirements set by the very legit casino regulatory body. These requirements include that fair gaming is provided, and that the casino is financially sound. Thus, the operating license gives evidence that Royal Ace Casino is a fair house where players can win real money, and that the casino has the capacity to pay winners.
Even more important is that the casino has a record of winners and pay-outs. In the webplay page, you’ll find “Recent Winners” and “Top Winners”. This tells you that you can win in the casino. Different online platforms also carry winners of Royal Ace Casino with some of them also publishing their payment proofs.
Royal Ace Casino Sister Sites
There are many other legitimate casinos like Royal Ace. These group of casinos are regarded as Royal Ace Casino sister sites. They are called Royal Ace sister casinos because they share the same bonuses, games and promotions.
The Royal Ace sister casinos are:
- Planet 7 Casino
- Silver Oak Casino
- Captain Jack Casino
- Slot Madness
- Royal Ace Casino
Game Offering
Software Provider
Royal Ace Casino rolls out the red carpet using RTG (Realtime Gaming) software. RTG does a very good job of developing top-quality games. You’ll find games with graphics, sound effects, and features that exceed expectations.
However, with Royal Ace Casino powered solely by RTG, it will not appeal to players that want to experience different casino software in an online casino.
Number and Variety of Games
Royal Ace Casino has over 200 exciting online casino games. This number is relatively small. However, for a modest online casino, Royal Ace Casino offers a good variety of games. Th lobby has the following categories: Online Slots, Table Games, Video Poker, Specialty Games, and All Games
- Slots – The spinning reels are the shining lights of online casinos; and Royal Ace Casino ensures that you’ll have no dim moments if you’re a slot fan. There are over 100 slot reels; each one giving a unique experience. The slots are available in exciting themes (Action/ Adventure, Cartoon, Fantasy, History, Music, Sports, TV/ Movies, Wildlife, and more), so everyone will find something for the thrills.
Some of the top online slots in Royal Ace Casino are: Vegas Lux, 5 Wishes Pulsar, Empress Wu, Scuba Fishing, Stardust, Panda’s Gold, I Zombie, Secret Jungle, Asgard, Gemtopia, and more.
- Table Games – Luck chasers and strategists alike find pleasure in the table games. Royal Ace Casino ensures that fans of the table games are not short of pleasures. The “table game” category holds many of the card classics.
Perfect Pairs, European Blackjack, Face Up 21, Match Play 21, and more are some of the titles that fans of Blackjack will find. Let ‘Em Ride, Pai Gow Poker, Tri Card Poker, and more are some of the titles that fans of Table Poker will find. Baccarat titles are also available.
Interestingly, the non-card table games (like Craps and Roulettes) are not available in this section to give the impression that they are not provided (more on this later).
- Video Poker – For combining video slots and 5-card poker, Video Pokers are great games for elevated thrills. Royal Ace Casino has a good number of these combo games. These include: Aces and Eights, Deuces Wild, All American Poker, Bonus Poker, Bonus Poker Deluxe, Jacks or Better, and more.
- Specialty Games – This category is for players that love simplicity and instant gratification. It holds such games as Keno, Bingo, and Scratch cards. However, it also holds classic table games like Roulettes (European Roulette, American Roulette), and Craps.
Jackpot Games
If you love the jackpots (who doesn’t), you’ll also find games for your entertainment. Though, Royal Ace Casino does not have a separate jackpot section, the jackpot games are clearly marked in the slot category (as they are all slot games).
Also, the popular millionaire-making progressive jackpots are not featured. Royal Ace Casino progressive jackpots are relatively modest, with the biggest ones growing into the high 5 figures. Some of the top jackpot games featured are: Achilles, Cash Bandits 3, Rain Dance, Mister Money, Fruit Frenzy, Tiger Treasures, Red Sands, Enchanted Garden, Hillbillies, Derby Dollars, and more.
Live Casino Games
Unfortunately, Royal Ace Casino does not offer live casino games. These games merge brick and mortar casino gaming and online casino gaming. Games operated by live dealers in a brick-and-mortar casino are streamed live to players device, allowing players play real games in the comfort of their home.
Unfortunately, Royal Ace Casino does not offer live dealer games. You’ll have to be content with the typical online casino gaming experience.
Gaming flexibility
Royal Ace Casino allows gaming on desktop or mobile. It is optimized for mobile devices (Android and iOS), so the pages will fit the screens of your device when visiting the casino. Being mobile-friendly, Royal Ace Casino allows online casino gaming from wherever and whenever – anytime you can operate your mobile device, you can immerse yourself in thrilling casino gaming.
The casino supports InstaPlay and also provides a downloadable client. That is, you can download the casino software to your device; and you’ll play games right from your device. Alternatively, using InstaPlay (Instant Play) version, you can play games without having to wait to download casino software. The games will load in your web browser when you visit the casino website. Games available in the InstaPlay mode are limited, but it is the go-to option when you are far from your personal device.
Promotions and Bonus Codes
Royal Ace Casino gives the royalty treatment when it comes to casino bonuses. You’ll have you pick of bonus codes, starting from the welcome bonus, and continuing with reload bonuses, and more
Welcome Bonus
New players of Royal Ace Casino are welcomed with this special match bonus. It is a 200% match bonus up to $4,000 that is redeemable with the bonus code NEW200.
This welcome bonus is great from all angles. First, it is up to a whopping $4,000. While some online casinos will welcome new players with only a few dollars, Royal Ace Casino is ready to give you $4,000 in bonus money for you to kick stat things.
Secondly, the bonus comes with a high match percentage. Being a 200% match bonus, it is essentially tripling your money. That is, to get the full $4,000 bonus, you need a deposit of $2,000. You’ll then have $6,000 in your account (which is 3x your deposit amount).
Reload Bonuses
While Royal Ace Casino rolls out the red carpet for new players with the 200% match bonus up to $4,000, it does not leave other players dry. If you already have a Royal Ace Casino account, there are bonus codes to apply to get equally great bonuses. Some of these are:
- VEGASMILLION – This bonus code is to promote the amazing slot game Vegas Lux, which offers 720 ways to win. The bonus is a 300% match bonus + 50 free spins on the Vegas Lux slot game. It is redeemable with a deposit of $110 or more. It is playable on Slots and Keno only. It comes with a 10x wagering requirement; and there is no such limit as maximum cash-out.
- MILLIONWINS – This bonus code is for a “Nor Rules” slot bonus. The bonus is a 240% match bonus to play any Slot and Keno. Deposit $50 or more and apply the MILLIONWINS bonus code to get the bonus. Interestingly, this bonus is redeemable 5 times per player.
- As a “No Rules bonus”, wagering requirements do not apply; and there are also no limit as maximum cash-outs. You’ll get paid whatever you win.
- MILLIONROUNDS – This bonus code is to promote the slot game Plentiful Treasures. The bonus is 60 free spins on the Plentiful Treasure slot game. Deposit $45 or more, and apply the MILLIONROUNDS bonus code, and you’ll be credited with your Free Spins to go 60 rounds on the #1 slot game.
- The spins come with a 10x wagering requirement. But there’s no maximum cash-out, so you’ll keep all you win.
- LOLLIPOP250 – This bonus code is to promote the Sweet 16 Slot game which was named the “Game of the Week” as of writing this article. The bonus is a 250% match bonus + 50 free spins on the Sweet 16 slot. Deposit $50 or more, and apply the LOLLIPOP250 bonus code, and your account will be boosted by an astonishing 250% bonus, plus 50 rounds on the special game of the week.
- The bonus and spins come with 5x wagering requirement; and there’s also no maximum limits on cash-out.
- STORMWINS – This bonus code is to promote the Storm Lords Slot game which was named the “Game of the Month” as of writing this article. The bonus is also a 250% match bonus + 50 free spins on the Storm Lords slot. With a deposit of $50 and applying the STORMWINS bonus code, you can claim this bonus.
- The bonus and spins have a 10x wagering requirement; and there’re no maximum cash-out amount when you have winnings.
- FROGGY – This bonus code is to promote the Frog Fortunes slot game, which is a brand-new slot. The bonus is a 300% match bonus to play the exciting Frog Fortunes slot. Deposit $30 or more and apply the FROGGY300 bonus code, to shoot for treasures hidden in the new game. A 10x bonus wagering requirement apply; and there are no maximum cash-out limits.
- JACKPOTCHASER – This bonus code is for all that dream of the big wins. The bonus is a 250% match bonus to play any of the jackpot games in Royal Ace Casino. Deposit $30 or more and apply the JACKPOTCHASER bonus code, and you could be staring fortunes in the face. The wagering requirement is only 5x bonus amount; but there is no maximum cash-out amount.
- MORNINGSPINS – This bonus code is to make you wake up and play. This is a 300% match bonus to play any of the Slot game in the casino. Deposit $30 or more and apply the MORNINGSPINS bonus code before 10am, and you’ll receive the morning special. A 5x wagering requirement applies, and there’s no maximum cash-out limit.
Loyalty Program
Still on the quest to provide the best special promotions anywhere online, Royal Ace Casino offers a loyalty program where you can get the perks of being a VIP and earn comp points towards free bets every time you play.
The 5 levels of the loyalty program, and benefits of each levels are:
| Level 1 | Earn 1 comp point for every $10 wagered Access to exclusive VIP member bonuses and promotions Monthly Insurance paid at the start of every month |
| Level 2 | Earn 1 comp point for every $7.50 wagered Access to exclusive VIP member bonuses and promotions Monthly Insurance paid at the start of every month |
| Level 3 | Earn 1 comp point for every $5 wagered Access to exclusive VIP member bonuses and promotions Monthly Insurance paid at the start of every month Specialized Gifts on your special days |
| Level 4 | Earn 1 comp point for every $5 wagered Access to exclusive VIP member bonuses and promotions Monthly Insurance paid at the start of every month Specialized Gifts on your special days |
| Level 5 | Earn 1 comp point for every $2 wagered Access to exclusive VIP member bonuses and promotions Monthly Insurance paid at the start of every month Specialized Gifts on your special days |
Banking
Depositing
Royal Ace Casino, like its sister sites, does not wow with a myriads of deposit options. Rather, it supports just a few convenient banking options. If you’re logged, you’ll find the deposit options available to players in your territory. These options will include Visa, Mastercard, American Express, Cash Transfer, Bitcoin, Neteller, and Deposit by Telephone.
The Cash Transfer options may take several hours to be processed; but other deposits are processed instantly allowing players to immediately get to playing after making their deposits.
The minimum deposit amount is $30. But when using Visa, Credit Card deposit by telephone, or Cash Transfers, the minimum deposit amount is $50. The minimum deposit limits are not as low as players will want it. For example, you cannot deposit and play with a tenner. The maximum deposit amount ranges from $1,000 to $5,000 depending on the deposit method used (Visa – $1,000; cash transfers – $1,350, deposit by telephone – $5,000).
Withdrawing
Royal Ace Casino also provides only a modest number of withdrawal options. These are Bank Wire, Bank Checks, Cash Transfer, and Bitcoin.
The minimum amount you can withdraw from Royal Ace Casino is $100. This is high. Players will want low minimum withdrawal amount, so that it will not be long before they win a balance that can be withdrawn. However, Royal Ace Casino will require you to have a three-figure balance before you can withdraw.
The maximum amount that can be withdrawn is $2,500 per week. Unfortunately, this is relatively low. Players want high maximum withdrawal amount so that withdrawing large balances will be easy and fast.
However, Royal Ace Casino is not known for fast pay-outs. The casino advertises that all withdrawal requests will be reviewed and approved, or denied, within 3 business days of your request; and that the payment will be made within 10 to 14 business days after approval. Thus, the advertised pay-out time is 13 – 17 business days.
In a time when some online casinos promise and deliver same-day pay-outs, 13 – 17 business days for pay-out is slow. However, as we’ll find later, player complaints suggest that payments may even take longer than 13 – 17 business days.
Who can play in Royal Ace Casino?
Royal Ace Casino accepts players from many countries of the world. If you are resident in any of the following countries, and you are at least 21 years old, you can register in the casino and play your way to winnings.
These countries are: Alan Islands, American Samoa, Andorra, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Azerbaijan, Bahamas, Barbados, Belgium, Bermuda, Bolivia, Bonaire, Bouvet Island, British India Ocean Territory, Canada, Cayman Islands, Chile, China, Christmas Island, Cook Islands, Croatia, Curacao, Cyprus, Denmark, Egypt, Estonia, Falkland Islands, Faroe Islands, Finland, France, Germany, Greece, Greenland, Guam, Guernsey, Heard Island and McDonald Islands, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Kazakhstan, Kiribati, Korea (Republic of), Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madagascar, Malaysia, Maldives, Malta, Marshall Islands, Martinique, Mauritius, Mayotte, Mexico, Micronesia, Monaco, Montenegro, Montserrat, Namibia, Netherlands, New Caledonia, New Zealand, Niue, Norfolk Island, Northern Mariana Islands, Norway, Palau, Panama, Paraguay, Peru, Pitcairn, Poland, Portugal, Puerto Rico, Qatar, Reunion, Russia, Saint Barthelemy, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, San Marino, Saudi Arabia, Serbia, Seychelles, Singapore, Sint Maarten, Slovenia, Solomon Islands, South Africa, South Georgia and the South Sandwich Islands, Spain, Suriname, Svalbard and Jan Mayen, Sweden, Switzerland, Taiwan, Thailand, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turks and Caicos Islands, United Arab Emirates, United Kingdom, United States, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Vatican City, Vietnam, Virgin Islands (British), Virgin Islands (US), and Wallis and Futuna.
Having the US on the above list is fine. Royal Ace Casino is US-friendly when many online casinos are turning away US players.
Player Complaints/ Reputation of Royal Ace Casino
This section examines how Royal Ace Casino is perceived by both players and industry watchers. Unfortunately, Royal Ace Casino does not enjoy a shining reputation.
First, you’ll find that it is not many industry watchers (independent reviewers) that recommend Royal Ace Casino. In some quarters, the casino is seen as something close to a scam. The main reason for this is the casino’s operator. As mentioned earlier, Royal Ace Casino is operated by the Ace Revenue Group.
This Group happens to be part of the Crystal Palace Group, which itself is a remnant of the Virtual Casino Group. Interestingly, Royal Ace Casino does not mention its operator anywhere in its website. You’ll need a little igging to see this.
If you google the Virtual Casino Group, you’ll see that it is regarded as a rogue operator. This link between Royal Ace Casino and a known roguish Group sets the alarm bells ringing in the minds of many. The reasoning is: if the Virtual Casino Group can rip off players in its days, what stops this online casino associated with it from doing the same?
Many reviewers also do not like that Royal ace Casino is licensed by Costa Rica. While Costa Rica is a legit jurisdiction to run an online casino from, its licensing requirements are very weak. In fact, most casinos licensed by Costa Rica cannot obtain the license of more reputable gambling commissions.
Another reason Royal Ace Casino does not enjoy a shining reputation is because there are many player complaints. If you check the customer reviews platforms, Royal Ace Casino complaints are about slow payments, non-payments, and poor customer service.
As mentioned in the “banking > withdrawal” section, Royal Ace Casino does advertise long pay-out times of 13 – 17 business days. However, the complaints have players who have waited for far longer for their payment. That said; if fast payment is a priority to you; Royal Ace Casino may not be for you.
About the non-payment complaints; our investigation reveals that some can be explained by very late payments, while others can be explained by denied payments. For the former (very late payment); the withdrawer loses patience waiting for the payment and post the non-payment complaint, only for the payment to come much later.
For the latter (denied payments), the withdrawal request is denied after review for not scaling certain bonus or withdrawal terms. For example, bonuses are sticky so the bonus amount is removed from the withdrawal amount; the remainder must still exceed the minimum withdrawal amount else the withdrawal request is denied. For example, if you deposit $100 and claim the 200% welcome bonus, you’ll get $200 bonus to play with.
This means that if you have winnings of $250 and later request it, the payment request will be denied. This is because after the bonus ($200) is removed, the balance is $50, and this is less than the minimum withdrawal amount ($100).
Royal Ace Casino pays. Just make sure to read relevant terms and conditions, especially when you’ll be playing with bonuses.
Customer Support Service
The first place to go when you have questions is the FAQ of Royal Ace Casino. This is available in the “Contact” page of the website. The FAQ provides answers to popular questions. It’s arranged into three sections – general questions, deposit questions, and payout questions. However, it is not very detailed, so you may find it limited.
Thankfully, there’s a support service that you can directly contact for assistance. The provide contact channels are: Email and Live Chat. Send your emails to: help@royalacecasino.com or vip@royalacecasino.com (for VIP members). Royal Ace Casino has fine response times, so you’ll get a response in a few hours.
However, if you want instant feedback, the telephone service is provided with you in mind. Toll free lines are provided so charges will not stop you from getting help. The US toll free line is: 1-888-402-2065; while the telephone line for the VIP department is: 1-888-402-2065.
ALSO SEE: Planet 7 Casino Review: Is Legit or a Scam? | Sister Casinos
Pros
- A legit online casino that is certified fair by TST (Technical Systems Testing)
- It has an official gaming license (albeit from Costa Rica)
- It has a wealth of experience having operated from 2009
- Powered by RTG, so games are of high quality
- A wide variety of games are provided (slots, table games, video pokers, and specialty games)
- A good number of progressive jackpot games are provided
- Mobile gaming is supported
- Games are available in download and Instant Play modes of play
- Offers a huge welcome bonus (200% match bonus up to $4,000)
- Offers numerous sumptuous bonus codes to boost your account for more gaming hours, as well as a loyalty program with special VIP perks
- Bonus wagering requirements are friendly (the standard is 30x bonus amount; but many bonuses come with zero or lower wagering requirement)
- Digital currency (Bitcoins) is supported for depositing and withdrawing
- Customer support is available 24/ 7 via email and Live Chat
Cons
- The casino operator is traceable to the Virtual Casino Group which has a roguish reputation
- It is a relatively small online casino with just about 200 games
- Live dealer games are not provided
- Bonuses are sticky; they are removed from the withdrawal amount
- Deposit and withdrawal options are relatively few
- Minimum deposit amount is somewhat high ($30)
- The minimum withdrawal amount is high ($100)
- The maximum withdrawal amount is low ($2,500 per week)
- Pay-outs are very slow
- There are many player complaints
Conclusion
Royal Ace Casino is legit and one of the long-serving US friendly online casinos operated by the Ace Revenue Group. With an exciting royalty theme, it promises to roll out the red caret and give players the royal treatment.
It lives up to this especially in terms of gaming entertainment and bonuses. Thanks to being powered by the RTG software, Royal Ace Casino provides royal fine-quality online casino games. It’s a modest casino by game count, but there’s a game for everyone, from the slot spinners, to the card shufflers, to the jackpot chasers, and more.
Royal Ace Casino also offers attractive casino bonuses and promotions. The welcome bonus alone is up to $4,000; there are many other reload bonuses with huge match percentages; and there’s a loyalty program for perpetual rewards.
However, Royal Ace Casino is not as sharp when it comes to banking. We didn’t like that players will need tens of dollars to afford depositing, or that a player will need a 3-figure balance before a withdrawal can be made, or that withdrawals are limited to a maximum of $2,500 per week. Worse still, payments take long to be received.
We also did not like that the casino’s operator has links with a Group with black marks al over it (the Virtual Casino Group). However, Royal Ace Casino comes out as a legit online casino; at least for having operated for over a decade, for being certified by reputable authorities, and for having a record of creating and paying winners.
Is Royal Ace Casino for you? If you’re okay with limited gaming options, like casino bonuses, and will patiently wait for your payment, Royal Ace Casino will make a fine gaming destination.
