Lotus Asia Casino is an online casino that promises to cater to your every whim and enthral you with unique yet delicate beauty and splendour, just like that of the mystical lotus flower itself. This suggests that you’ll have a time of your life in this online casino.
The question is whether this is just some sweet advertising or whether Lotus Asia Casino will really cater to your every whim and enthral you all the way on your gaming journey.
That is, does it have the quality and variety of games that’ll keep everyone entertained? Does it have attractive bonus offers that’ll keep everyone excited about being in the house? Does it offer top services (like painless and fast transfer of funds, effective customer support, etc) that’ll make everyone name it as their go-to gaming house? In the first place, is it legit and safe?
This review will examine Lotus Asia Casino in order to provide the information that will help you answer these questions and more.
About Lotus Asia Casino
At a glance
| Website | www.lotusasiacasino.com |
| Established | 2011 |
| Owner | Genesys Technology N.V. |
| Licensed | Curacao Gambling Commission |
| Safety | SSL Technology |
| Accepted Countries | US and many other worldwide countries |
Introduction
Lotus Asia Casino was established in 2011, so it is already pursuing a decade in the industry. It is owned by Genesys Technology N.V. and operated by subsidiary company Ardway Ltd. It is one of 7 casino sister sites coming from these groups; some of the others (which are its sister sites) are Black Lotus Casino, Mandarin Palace Casino, Lucky Creek Casino, and more.
Inspired by the Lotus flower which is a symbol of many Asian cultures, Lotus Asia Casino promises to enthral you just like the mystical lotus flower itself.
A unique characteristic of the lotus is magically rising above the dirtiest of waters to produce one of the most glorious blossoms you’ll find. Thus, the promise of Lotus Asia Casino is to provide top-notch online casino gaming services that’ll help you rise above every gloom to a glorious victory.
Is Lotus Asia Casino legit?
Lotus Asia Casino is definitely a legit online casino. This position is reached after considering the following:
- Operator Profile – Lotus Asia Casino comes from the Genesys Group. Being a fully registered company, the Genesys Group is 100% legal; and having many other casinos that are reputable for paying, the Genesys Group can be thought of as reliable. A gaming site from an operator of this profile can only be legit.
- Licensing Detail – Lotus Asia Casino is licensed by the Curacao Gambling Commission. Curacao is officially considered a legit casino licensor. The jurisdiction imposes minimum requirements on operators which must be met before its gaming license is obtained. These include: software certification, providing technical audit of each gaming system, providing evidence that there is enough financial resources to pay player winnings, and more. Thus, amongst other things, the Curacao license guarantee that the casino provides fair games that can produce winners, and that the casino is able to pay winners. A gaming site that is this regulated and answers to an authority is more likely to be legit.
- Operating Record – Lotus Asia Casino has been around for almost a decade. This is enough time for ay scam online casino to be found out (as either being rigged and not producing winners, or producing wines and not paying). However, in its 9+ years existence, the evidence points to Lotus Asia Casino creating winners and paying. The homepage reports that pay-outs in 2018 was up to $117 million (albeit it seems this is across the Genesys Casinos). Searching the web, we also found winners of Lotus Asia Casino in different independent platforms, as well as a few payment proofs. A gaming site with a long record of paying winners can only be legit.
That said; with Lotus Asia Casino backed by a 100% legal operator, fully licensed, and having a relatively long operating record of paying winners, there’s no doubt that it is a legit online casino.
However, some questions have been raised around these points with which we establish the casino’s legitimacy. For example:
In terms of operator profile, some people hold that the Genesys Group which owns Lotus Asia Casino is not “all clean” because of its ties to the Grand Prive Group. This Group made some moves that resulted in substantial lost earnings for loyal affiliate partners; accusations of unethical practices followed, and it was quickly given a “rogue” tag in the iGaming community.
However, it had never been proven that the Genesys Group was associated with the Grand Prive Group when the latter made those infamous moves. If the association came afterwards, then it’s not fair to see the Genesys Group as any less on account of those moves.
What is also not said in the discussion is that the Grand Prive Group has made remedy things by offering affected partners a percentage of losses suffered.
In terms of licensing detail, some persons point to the fact that the Curacao eGaming license is just a “rubber stamp” license. That is, that it is relatively weak and does not give much player protection. Yes, the Curacao is an operator-friendly jurisdiction. Guidelines are weak; as such virtually anyone who can stump up its fees (which are sone of the lowest around) will be licensed. Also, there is little or no oversight of its license holders; as such some casinos with its license has closed without the commission doing anything.
Is Lotus Asia Casino safe?
Lotus Asia Casino is a safe online casino. This is because whatever data you enter into the casino is well-protected. It makes use of industry approved procedures, which includes the bank-grade SSL technology.
Restricted Countries
Despite its name suggesting so, Lotus Asia Casino is not an online casino targeting players in the East. It accepts players from many countries of the world, including the United States. In fact, it has a relatively small list of restricted countries.
Summary
Despite the question marks that some may perceive hovers over it because of its ties to the Grand Prive Group and its weak Curacao licensing, Lotus Asia Casino is definitely a legit online casino. If nothing else, “$117 million pay-outs in 2018” answers that question.
Game Offering
At a glance
| Software | Saucify, Betsoft, Rival |
| Mode of Play | Download, Instant Play, Mobile |
| Number of Games | 320+ |
| Game Variety | Slots, Table Games, Video Pokers, and other games (Scratch Cards and Keno) |
Software Providers
Lotus Asia Casino is powered by Saucify, Betsoft, and Rival. This is the cue you need to know that Lotus Asia Casino provides crème de la crème of online casino games.
Saucify is a highly innovative software provider famous for creating unique games with colourful designs that are only available in select online casinos. Betsoft is famous for developing video slots of entirely new generation – the 3D slots which features with superior graphics and realistic animations. Rival are famous for developing some of the most enthralling games – the i-slots which allow players develop their own unique storyline as the game progresses.
However, this means that Lotus Asia Casino cannot serve players that fancy games from any of the other software providers.
Game Flexibility
Lotus Asia Casino gives you the option of choosing how to play. You’ll find the option to download casino software to your device; and there’s also the Instant Play mode.
The download mode means downloading a casino software to your device before you can access the casino. But you’ll get access to the full version of the casino and will get a smoother experience because internet connectivity issues will not be a problem.
The Instant Play mode means simply opening your browser, reach the casino website and start playing games as soon as you’re logged in. It also gives the flexibility of playing games from different devices, as there’s nothing like accessing games from a particular device where the casino software is installed.
Lotus Asia Casino also gives you the option of playing games on the go using mobile devise (smartphones and tablets). It works with the popular mobile operating systems. That said; it doesn’t matter that you’re on the go, you can enjoy casino gaming with Lotus Asia Casino to rise above the gloom.
Games Selection
You need a rich variety of games to rise above every gloom. In this regard, Lotus Asia Casino provides about 350 online casino games. With this number, it is only struggling to break out of the small casino circle. In terms of variety, its games are distributed across the following categories:
- Slots
There are numerous Classic Slots and Video Slots to be found in this section. All of the entertaining themes are covered – Oriental, Wild West, wildlife, fruits and food, ocean, space, jungle, sports, and more. Bonus rounds, free spins, and jackpots are just some of the features you’ll find. One advantage of Lotus Asia Casino is that it is able to offer exclusive games; many of the slots titles you’ll find are ones you may never have seen before.
Some of the titles include House of Fun, Monkey Business, Lucky Leprechaun, Tails of New York, Football Fever, Yeti Hunt, Throne of Gold, Fruit Zen, 7 Chakras, 2 Million BC, Rise of Spartans, Gunslinger’s Gold, Zodiac, and more.
- Table Games
Lotus Asia Casino also provides a number of casino classics. If you’re out for Blackjacks, you’ll find variants like Vegas Strip Blackjack, Atlantic City blackjack, European Blackjack, and Single Deck Blackjack. For other cards games, there are a few Baccarats and the table poker variant – Three Card Poker. If the card tables do not excite you, you’ll a couple of Roulette titles as well as Craps.
While Lotus Asia Casino does more than most online casinos in the table games section, it can do better. We didn’t like that it did not incorporate live dealer games. These are games streamed live from real casino studios; and as such, give players the real casino experience without forgoing the convenience of online gaming. We also didn’t like that when playing directly from your browser, table games options are severely limited; you’ll find only one Roulette title and about 8 Blackjack titles.
- Video Pokers
Lotus Asia Casino aces it in terms of video pokers. It outdoes most casinos that are even many times its size. The selection boasts of single-hand and multi-hand denominations of the top video poker games which includes Jacks or Better, Deuces Wild, Joker Poker, Aces and Faces, Bonus Deuces, Bonus Poker Deluxe, and more.
- Other Games
Lotus Asia Casino boasts of the “other games” category which usually holds lottery-style games for fast-paced gaming and instant gratification. The games you’ll find in this section include Scratch Cards and Keno. It was disappointing enough that Bingos were not featured. However, when using in-browser play, only 4 Keno games are available.
That said; Lotus Asia Casino really caters to every gaming preference. However, games could not be launched in practice-play or demo mode. This means that you’ll have to play with real money every time; there’s no provision to try out games risk-free.
Summary
Despite being a relatively small online casino (with about 350 games), Lotus Asia Casino is able to offer a rich variety of superior-quality and enthralling online casino games. It sure serves top-notch online casino gaming entertainment.
Promotions
At a glance
| Welcome Bonus | $25 free money + 99% match bonus up to $999 |
| Other Bonuses | Daily Offers, Happy Hours, Bonus Bonanza Drop and more |
| Loyalty Program | Yes (Genesys Club program) |
| Wagering Requirement | 60x bonus amount |
Bonuses
Players wants account boost from time to time. Lotus Casino responds with different opportunities to win free money to play with or free plays. These come in the form of: a welcome bonus redeemable by new players, and other bonuses redeemable by other players.
Welcome Bonus
As of writing, new players to Lotus Asia Casino are welcome with: $25 free money + 99% match bonus up to $999. This is a super-attractive bonus.
First, is the no-deposit part. Simply register an account, and you can get $25 to play with (without having to deposit anything. Secondly, the match deposit is huge. Getting $999 free to play with is no joke.
Other Bonuses
A host of other bonuses where available, with some seasonal and others fairly perpetual. Some of these were:
- Daily Offers – This ensures that you get an account boost any day of the week you make a deposit. The offers are as follows: Mondays – 105% match up to $200, Tuesdays – 111% match up to $400, Wednesdays – 120% match up to $900, Thursdays – 110% match up to $500, Fridays – 150% match up to $100, Saturdays – 150% match up to $800, Sundays – 170% match up to $750.
- Happy Hours – This offer gives you a reason to play in the morning. The hours between 6am and 10am (EDT) daily is designated happy hours; and when you play in those hours, you can win 50 free spins. To sweeten the deal; redeeming this offer in 7 consecutive days, gives you a ticket to a weekly draw to win bonus money, free spins, gift basket, and vouchers.
- Bonus Bonanza Drop – How many online casinos have $10,000 up for grabs weekly? This offer gifts the lucky winner of a Thursday prize draw $10,000 bonus money. Any week you deposit and play, you earn a ticket to the Thursday prize draw of the following week.
- Quaterback Slot Promo – This promo was on the slot “Quaterback”. Play and win and you’ll get medals which translate to free spins and bonus money.
Loyalty Program
As you play, you earn loyalty points. These points can later be exchanged for bonus money; and will help you climb up the levels of the loyalty program in order to access more player perks. These perks include: tier welcome bonus, weekly bonuses, birthday bonuses, anniversary bonus, access to exclusive promotions, higher maximum withdrawal limits, priority support, and more.
However, Lotus Asia Casino does nor clearly present the loyalty program. For example, it does not clearly state the number of levels the program has, the number of loyalty points required to unlock the levels, and the particular benefits of each level.
Bonus Conditions
To know if casino bonuses are worth redeeming, they must be considered without referring to the conditions attached. In Lotus Asia Casino, some bonus conditions to note include:
Wagering Requirement (WR)
A 60x wagering requirement apply in this casino. That is, should you redeem a $100 bonus, before you can request payment, you must wager a minimum of $6,000. This is calculated: 60 x $100. Wagering $6,000+ to clear a small $100 bonus! That’s some huge wagering!
However, it is the case because the 60x WR is relatively high. To put it in perspective, what comes out as the industry’s average WR is 40x bonus amount. That said; in Lotus Asia Casino, it’ll take a huge amount of wagering to clear a bonus and be able to withdraw.
Maximum Cash-Out
Maximum cash-out amounts apply when you use bonuses in this casino. It means after meeting WR, you cannot withdraw your balance if it is a large amount.
If the bonus used is free money (no-deposit bonuses), withdrawals (after meeting WR) are limited to a maximum of $100. If you use free spins, winnings obtained are credited as bonuses to which WR apply. After meeting WR, withdrawals are limited to a maximum of 5x the credited bonus.
However, if the free spins were claimed as part of a match bonus, withdrawals are limited to a maximum of $100. Thankfully, with match bonuses, you can enjoy uncapped cash-outs if the matching is ≤ 100%; but if matching is > 100%, then withdrawals are limited to a maximum cash-out of $1,000.
The sole purpose of this cap is so that players do not get big pay-outs when they claim and play with bonuses. Thus, we are no friends of it.
Complaints Relating to Bonuses
It should be said here that the Genesys Group have a reputation for being intolerant with bonus abuse. In the review platforms, you’ll find complaints that the Group refuse payment for breach of bonus rules.
One bonus rule that many players have fallen victim to is that free bonuses should not be claimed back to back. That is, after claiming a free money, you must make a deposit before you should claim another free money.
Though the complaint of “refusing payment because of bonus abuse” is seen more often than we’ll want, it should be said that the Genesys Group does not stand alone in this. All casino operators refuse payment for bonus infractions. If anything, this should wake players up to the importance of reading the fine prints for bonus rules when they plan to claim bonuses.
Summary
There’s no doubt that Lotus Asia Casino offers many attractive bonuses; from a welcome bonus to daily and weekly offer, and a loyalty program. However, looking under at the bonus conditions, the attractiveness of the bonuses takes a hit.
The 60x wagering requirement is high, and there are caps on cash-out amount after meeting play-through. Then, there’s the issue of the casino’s ruthlessness when any of its many oft hidden bonus rules is broken.
Banking
At a glance
| Supported Currency | USD, CAD, AUD, EUR, GBP, DKK, NOK, SEK |
| Deposit Options | Bitcoin, Visa, Visa Debit, Mastercard, American Express, Paysafecard, GiroPay, EcoPayz, Neteller, Skrill, and Bank Wire Transfer |
| Deposit Limits | Minimum: $20 |
| Deposit Processing | Instant |
| Withdrawal Options | Bitcoin, EcoPayz, Neteller, Skrill, Courier (by Regular Mail), Courier Check, and Bank Wire Transfer |
| Withdrawal Limits | Minimum: $100, Maximum: $1,500 per week |
| Pay-out speed | 2 days pending period + 1-day processing + (1 – 21) business days |
Depositing
With Lotus Asia Casino not allowing practice play, you’ll have to deposit to play. You can deposit and play in several currencies like USD, CAD, AUD, EUR, GBP, DKK, NOK, and SEK.
Also, depositing is a walk in the park. Log in to find the cashier in the menu button, then click on “deposit” to reach the deposit page. There, select a deposit method and follow the instructions.
- Deposit Options
Lotus Asia Casino caters to several banking preferences. It supports: Bitcoin, Visa, Visa Debit, Mastercard, American Express, Paysafecard, GiroPay, EcoPayz, Neteller, Skrill, and Bank Wire Transfer. However, the particular banking options you’ll find when you open the deposit page depends on where you are playing from.
While its supported deposit options are somewhat limited, it should not be a problem finding options to conveniently make your deposits.
- Deposit Limits
The minimum deposit amount when using Lotus Asia Casino is $20. This is not the lowest around, but it is low enough; as such, more players can afford to deposit and play.
- Deposit Processing Time
Lotus Asia Casino process all deposits instantly. Almost immediately after hitting “deposit”, the funds will be pushed to your casino account and available to be used for playing.
- Deposit Fees
Lotus Asia Casino does not charge for deposits.
Withdrawals
Everyone who plays casino games wants to win, and everyone who wins will want to withdraw. Being a legit online casino, Lotus Asia Casino honours withdrawals and issue payments. Importantly, the process of requesting payment is also a walk in the park. Log in to find the cashier, then click on “withdraw” to reach the withdrawal page. There, select a withdrawal method and follows the instructions.
- Withdrawal Methods
Different banking systems are also available for withdrawing. These are: Bitcoin, EcoPayz, Neteller, Skrill, Courier (by Regular Mail), Courier Check, and Bank Wire Transfer.
- Withdrawal Limits
The minimum amount that Lotus Asia Casino will allow you withdraw is $100. This is relatively high, as it does not allow players to hit a couple of tens and pull them out.
At the other end of the spectrum, the maximum amount that Lotus Asia Casino will allow you withdraw is $1,500 per week. This is relatively low; and it means you’ll labour to completely withdraw a large balance. For example, withdrawing a $15,000 balance will take 10 long months of making weekly withdrawal transactions.
Thankfully, the higher you get in the loyalty program, the higher maximum withdrawal amounts you’ll be allowed. Silver players can withdraw $2,500 per week; Gold players can withdraw $3,500 per week; while Platinum players can withdraw $5000 per week.
- Pay-out Speed
Lotus Asia Casino does not process withdrawals instantly. It holds withdrawals pending for 2 days before it moves on them. The pending period is to “tempt” players into cancelling their withdrawal and having the funds available again to play with.
If you do not cancel and the 2 days passes, the withdrawal is processed. Approved payments are issued only on Mondays or Thursdays. This means that your payment may have to wait again. When issued, it’ll take between a few minutes and 21 days to be received, depending on the selected withdrawal method.
Web-wallets take up to 48 hours, Bitcoins take up to 5 business days, Bank Wire Transfers take 7 – 10 business days, Courier Checks take 5 – 7 business days, while Check (by Regular Mail) take 21 business days.
- Withdrawal Fees
- When withdrawing using Bitcoin or the web-wallets, there are no charges; but when using other options, there are charges. Bank Wire Transfers cost $20, Courier Checks cost $30, while Check (by Regular Mail) cost $15.71.
Summary
Lotus Asia Casino provides convenient banking options that caters to different preferences, so everyone should easily deposit and withdraw.
While banking limits and transaction speed are fine when depositing, they’re unfriendly when withdrawing.
Unfriendly withdrawal limits? Needing a $100 balance before withdrawals can be made, and having to withdraw large balances at the rate of $1,500 per week.
Unfriendly withdrawal speed? Withdrawals are held pending for 2 days and may have to wait again after processing because payments are issued only twice a week.
Customer Support Service
At a glance
| Contact channels | Email (support@lotusasiacasino.com), Telephone (888 595 5835), and Live Chat |
| Service Availability | 24/ 7 |
| Email Response time | Within 24 hours |
Contact Support
Help is always available so that players do not hit roadblocks on their online casino journey. Lotus Asia Casino provides a support team that is available 24 hours a day, 365 days a year. Even more important is that different contact channels are supported – email, phone, and live chat.
The email address for your submissions is: support@lotusasiacasino.com. Also, you’ll not wait forever to get a reply; Lotus Asia Casino answers most emails within 24 hours which is relatively fast. The phone number to call for help is: 888 595 5835.
This is a toll-free line, so you won’t have to think about call charges. Phone service also gives you instant feedback. The Live Chat can be accessed from the “contact us” page of the website. Like the phone service, feedback is instant.
Self Help
If you’re one that don’t mind finding answers yourself, you’ll find the informational links at the bottom of the website very useful. However, Lotus Asia Casino does not feature the traditional FAQ page.
Summary
Lotus Asia Casino supports players all the way. It provides a 24/ 7 service that can be contacted via email, phone, and live chat. Response time is also relatively fast with every contact option. However, the site lacks an FAQ page where players can quickly find help themselves.
Conclusion
Lotus Asia Casino is an online casino from the Genesys Group. Drawing from the unique ability of the lotus flower to rise from the mud to a glorious blossom, it can only be promising to be a gaming destination that’ll help players rise above every gloom onto a glorious gaming victory.
Thankfully, Lotus Asia Casino lives up to this on many fronts. It sure provides enthralling online casino games that cater to different gaming preferences.
Stepping through its virtual doors, you are welcomed with an amazing “$25 no-deposit bonus + $999 match bonus” combo; and afterwards, more offers can be accessed daily and weekly. Lotus Asia Casino also offers fine banking systems which make for easy depositing and withdrawing. Also, help is always available.
However, this does not mean that Lotus Asia Casino has it alright all-through. There are aspects of the casino that didn’t sit well with us. We can easily forgive its relatively small size; it won’t be easy, but we can also forgive its high wagering requirement and other unfriendly bonus conditions.
But we can’t forgive its unfriendly withdrawal limits – we don’t like being required to build a 3-figure sum before we can withdraw; and should we hit a large win, we won’t want to withdraw it all to take forever. Thus, Lotus Asia Casino will be at the back of the queue of online casino’s we’ll play at.
However, there’s no doubt that Lotus Asia Casino is a legit and safe online casino. There’s also no doubt that its positives outweigh its negatives. It’s just that we can’t live with some of those negatives.
But if you go through the cons section and can live with what’s there, you’re sure to find Lotus Asia Casino an excellent online casino.
ALSO SEE: Black Lotus Casino Review
Pros
- Uses a simple website (www.lotusasiacasino.com) that showcases an exciting theme
- Has an official license from Curacao
- Keeps users’ data safe using SSL technology
- Accepts players from the United States and many other countries of the world
- Provides high-quality games from 3 innovative game developers – Saucify, Betsoft, and Rival
- Games are accessible on a downloadable version and Instant Play version
- Mobile gaming is supported
- The game variety includes slots, table games, video pokers, and speciality games
- Welcomes new players superbly with a $25 no-deposit bonus and match bonus up to $999
- Has many other bonuses and promotions
- Minimum deposit amount is $20 which is fair
- Deposits are instantly processed
- A support team is available that can be contacted via email, phone, and live chat
- Support service is available 24/ 7, and response time is relatively fast
Cons
- The Genesys Group (its operator) has ties to the irrefutable Grand Prive Group
- Gaming choices (especially table games) are limited when using Instant Play
- The wagering requirement is 60x bonus amount, which is relatively high
- Maximum cash-out amounts apply after meeting the wagering requirement
- Deposit and withdrawal options are somewhat limited
- The minimum withdrawal amount is a high $100
- The maximum withdrawal amount is very low – $1,500 per week
- Payments are relatively slow, because withdrawal request is held pending for 2 days, and approved payments are issued only twice a week
- There’s no FAQ for self-help
